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Customer Service Representative ||
1 month ago
- Bonus based on performance
- Company parties
- Competitive salary
- Opportunity for advancement
- Training & development
Benefits/Perks
- Competitive Compensation
- Direct Coaching
- Career Growth Opportunities
We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, determined, and is able to remain calm under pressure.
Responsibilities
- Identify the customer's needs, collect relevant information, and provide solutions
- Refer to pre-made scripts for a variety of customer service topics
- Use best practices in customer service techniques to develop rapport and build relationships with customers
- Document all customer interactions
- Meet personal and team quotas
- Attend trainings to maintain up-to-date skills and knowledge
- High school diploma/GED
- Previous experience as a Customer Service Representative or in a similar role is preferred
- Comfortable using computers and customer management software
- Excellent phone and verbal communication skills
- Understanding of active listening techniques
- Ability to work well under pressure
- Highly organized with the ability to prioritize projects and manage time effectively
Compensation: $1,000.00 per week
About
RADIANCE is located in Midtown Manhattan. We are an outsourced Marketing, Sales, and Brand Development firm, providing face to face services to some of the most well-known companies in a variety of industries.
At RADIANCE, we are focused on achieving what other traditional forms of sales and marketing cannot: long-term customer relationships. This is achieved through direct interaction with our clients target audiences.
Our in-person consulting provides clients with the results they need to excel in their field and elevate their goals
The name RADIANCE means brightness and holding a brilliant light. We are looking to instill that brightness and positivity into our clients' businesses.
Here at RADIANCE, we believe in providing positivity and opportunity, a new beginning. RADIANCE provides all employees with an opportunity for growth in the many facets of a business.
