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Customer Service Representative

2 months ago

Charleston, United States Palmetto Moon Full time
Job Details

Job Location
Corporate HQ - North Charleston, SC

Position Type
Part Time

Description

THIS POSITION IS NOT REMOTE

Palmetto Moon is a rapidly growing specialty apparel, accessories, home and gifts retailer celebrating the Southern lifestyle. A company that is Southern at heart, Palmetto Moon's focus is on relentless customer service and a premium assortment, with stores carrying countless affordable gifts and a wide selection of collegiate gear and lifestyle brands, including Vineyard Vines, YETI, Chubbies, Southern Marsh, Simply Southern, Hey Dude, Old Row, Costa, Rainbow Sandals and many more.

The Customer Service Representative (CSR) reports to the Customer Service/Operations Manager and is primarily responsible for supporting customer service inquiries through palmettomoononline.com and our customer service phone number. This position provides support to E-Commerce with communication to customers regarding online order inquiries, including changes, special requests and refunds. In addition to external customer support, the CSR handles inquiries from store, warehouse and corporate personnel and reroutes information to the proper department head. This position is part-time and can require weekends and extended hours during peak business periods.

Additional Responsibilities:
  • Demonstrate and provide excellence in customer service to internal and external customers
  • Work as part of a team to meet individual and team objectives
  • Carefully package merchandise to be shipped to avoid damages
  • Assist customers with question and issues regarding gift cards, which includes monitoring usage and balances in all systems
  • Create transfer for merchandise, when necessary
Qualifications
  • Must be at least 16 years of age to apply
  • High attention to detail
  • Customer service experience
  • Exceptional written and oral communication skills
  • Microsoft Office proficient
  • Ability to multi-task and manage immediate, short term and long-term projects
  • Willingness to learn and take direction
  • Must be able to bend, twist, stoop, reach, climb ladders and lift up to 20 pounds.