Customer Service Representative

1 month ago

Quincy, United States Home Bank Full time
Job Details

Level
Entry

Job Location
HB Q12 - QUINCY, IL

Position Type
Full Time

Education Level
High School

Travel Percentage
Negligible

Job Shift
Day

Job Category
Customer Service

Duties and Responsibilities

This position will work in Northeast MO (Canton, Palmyra, Hannibal) and two Quincy IL locations.

After successful knowledge of the following Level 1 tasks:

•Receives and verifies cash from customers and follows all cash handling procedures

•Accurately reconciles cash drawer daily including scanning of all images

•Processes customer transactions: Loan payments, deposits, withdrawals, cash checks, and monetary instruments.

•Receives and verifies checks, examines items for appropriate endorsements and completes hold requests as needed.

•Understands and is able to Navigate NuPoint Core System

•Navigates the S drive according to job duties

•Accurately process savings bonds for redemption

•Processes cash advances

•Able to accurately complete a check order form

•Effectively demonstrate digital solutions to customers or potential customers

•Understand and operate technically advanced banking equipment such as cash recyclers and coin counters as available in your branch.

•Basic knowledge and navigation skills of Internet banking and Mobile App

•Basic digital equipment knowledge

•Annually participate in Robbery/Security training

•Read and attest to both the Employee Handbook and the Business Continuity Plan

•Complete mandatory online training course

Requirements

•High School Diploma/GED or related experience.

•Strong communications (written and verbal), customer skills, & interpersonal skills

•Strong computer skills

•Proficient with PC based teller software or willingness to learn

•Be able to operate email

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    • While performing the duties of this job, the employee is regularly required to, stand, sit, talk, hear, use hands and fingers to operate a computer and telephone keyboard, reach with hands and arms, stoop, kneel, twist and bend.
    • Ability to communicate in writing and verbally.
    • Specific vision abilities required by this job include close vision requirements due to computer work.
    • Light to moderate lifting or moving is required up to 25 pounds.
    • Regular, predictable attendance is required.
Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    • Moderate noise (i.e. business office with computers, phone and printers, light traffic).
    • Ability to work in a confined area in some situations.
    • Ability to sit at a computer terminal for an extended period of time.
    • Standard office lighting.

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