Current jobs related to Shines Help Desk Support Analyst - Atlanta - Cynet Systems

  • GA DHS Help Desk Analyst SHINES

    3 months ago

    Atlanta, United States Nitelines USA, Inc Full time

    The Georgia Department of Human Services (DHS), Office of Information Technology is seeking candidates for the temporary contractor position of GA SHINES Help Desk Analyst in Atlanta, Georgia. PAYRATE: $28.67 hour HYBRID POSITION MUST BE LOCATED ATLANTA _ JOB DESCRIPTION:_ _ Qualifications and Education Requirements• Bachelor’s degree in related field...

  • GA DHS Help Desk Analyst

    3 weeks ago

    Atlanta, Georgia, United States Nitelines USA, Inc Full time

    The Nitelines USA, Inc. team is seeking a skilled Technical Support Specialist to join our GA SHINES Help Desk team in Atlanta, Georgia. As a Help Desk Support Analyst, you will provide technical assistance to both internal and external customers for tier one issues, troubleshoot and identify solutions to resolve customer issues, and clearly document...

  • Help Desk Analyst

    3 weeks ago

    Atlanta, Georgia, United States InTown Suites Full time

    InTown Suites is a leading economy extended stay hotel brand with a strong commitment to diversity, equity, and inclusion.The Help Desk Analyst will play a critical role in ensuring the smooth operation of our IT systems, providing technical support to our employees and guests.Key Responsibilities:Provide technical assistance to users via phone, email, and...

  • Help Desk Analyst

    4 months ago

    Atlanta, United States nLeague Full time

    Job ID: 63018 Service Desk Analyst Temporary Client: State of Georgia Atlanta Public schools Location: Atlanta, GA Duration: 3 Months Work: This work will be completed on-site at the Atlanta Public Schools CLL Building located at 130 Trinity Avenue, Atlanta GA 30303. The service desk analyst would need to work in 1 of 3 shifts M, T, W, TH, F (between the...

  • Help Desk Support Specialist

    4 weeks ago

    Atlanta, Georgia, United States PEAK Technical Staffing USA Full time

    Job Title: Help Desk AnalystWe are seeking a highly skilled and experienced Help Desk Analyst to join our team at PEAK Technical Staffing USA. As a Help Desk Analyst, you will be responsible for providing technical assistance and support to our clients and internal teams.Key Responsibilities:Provide technical support and assistance to clients and internal...

  • Help Desk Support Specialist

    4 weeks ago

    Atlanta, Georgia, United States Cynet Systems Full time

    Job Summary:As a Help Desk Support Analyst at Cynet Systems, you will be responsible for providing technical assistance to both internal and external customers for tier-one issues. Your excellent communication and problem-solving skills will enable you to research, diagnose, and troubleshoot customer issues, providing prompt and accurate feedback. You will...

  • Help Desk Analyst

    2 months ago

    Atlanta, United States Uptown Full time

    Position Summary: The Help Desk Analyst is responsible for consulting with users to determine hardware, software and system functional specifications. The Help Desk Analyst is responsible for tracking and managing support requests, research, identify and support computer-related hardware and software. I. Position Responsibilities: Essential Support all...

  • Help Desk Support Specialist

    4 weeks ago

    Atlanta, Georgia, United States InTown Suites Full time

    About the RoleInTown Suites is a leading provider of extended stay hotel services, with a strong commitment to diversity, equity, and inclusion. We're seeking a skilled Help Desk Analyst to join our team, responsible for delivering exceptional technical support to our employees and guests.Key ResponsibilitiesProvide timely and effective technical support to...

  • Help Desk Support Specialist

    3 weeks ago

    Atlanta, Georgia, United States Uptown Full time

    Job Summary:The Help Desk Analyst will be responsible for providing technical support to Uptown employees. This role will involve consulting with users to determine hardware, software, and system functional specifications. The ideal candidate will have excellent communication skills and be able to interact with employees in a professional and respectful...

  • Help Desk Analyst II

    3 weeks ago

    Atlanta, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are offering an exciting opportunity for a Help Desk Analyst II in Atlanta, Georgia. This role is primarily focused on providing first-line technical support for both Mac and PC users in a dynamic environment. You will be tasked with managing and troubleshooting various technical issues, optimizing our Google Cloud...

  • Help Desk Analyst

    4 weeks ago

    Atlanta, United States InTown Suites Full time

    InTown Suites is one of America’s largest wholly-owned economy extended stay hotel brands with 196 properties in 22 states. Since 1989, this extended stay brand has experienced high occupancy rates, leading to sustained growth and stability for its employees, even during economic downturns. InTown and Uptown Suites are proud to provide our employees with a...

  • Help Desk Analyst

    4 weeks ago

    atlanta, United States InTown Suites Full time

    InTown Suites is one of America’s largest wholly-owned economy extended stay hotel brands with 196 properties in 22 states. Since 1989, this extended stay brand has experienced high occupancy rates, leading to sustained growth and stability for its employees, even during economic downturns. InTown and Uptown Suites are proud to provide our employees with a...

  • Help Desk Analyst

    4 weeks ago

    Atlanta, United States InTown Suites Full time

    InTown Suites is one of America’s largest wholly-owned economy extended stay hotel brands with 196 properties in 22 states. Since 1989, this extended stay brand has experienced high occupancy rates, leading to sustained growth and stability for its employees, even during economic downturns. InTown and Uptown Suites are proud to provide our employees with a...

  • Help Desk Analyst

    1 month ago

    Atlanta, United States InTown Suites Full time

    InTown Suites is one of America’s largest wholly-owned economy extended stay hotel brands with 196 properties in 22 states. Since 1989, this extended stay brand has experienced high occupancy rates, leading to sustained growth and stability for its employees, even during economic downturns. InTown and Uptown Suites are proud to provide our employees with a...

  • Help Desk Support Specialist

    4 weeks ago

    Atlanta, Georgia, United States Uptown Full time

    Job SummaryThe Help Desk Analyst is a key member of our Uptown team, responsible for providing exceptional technical support to our users. This role requires strong communication skills, a keen analytical mind, and the ability to work in a fast-paced environment.Key ResponsibilitiesProvide timely and effective technical support to users via phone, email, and...

  • Help Desk Support Specialist

    3 weeks ago

    Atlanta, Georgia, United States Cynet Systems Full time

    Job Summary:As a Help Desk Support Specialist at Cynet Systems, you will be responsible for providing technical assistance to both internal and external customers for tier-one issues. Your duties will include answering inbound calls, chat, and emails from customers needing assistance, as well as researching, diagnosing, and troubleshooting solutions to...

  • Help Desk Support Specialist

    2 weeks ago

    Atlanta, Georgia, United States Uptown Full time

    Job Summary:Uptown is currently seeking a skilled Help Desk Analyst to support our IT operations. As a key member of our team, you will provide top-notch technical assistance to our users, ensuring they receive the help they need to stay productive and efficient. Key Responsibilities:• Provide exceptional technical support to users through our HelpDesk...

  • Help Desk Support Specialist

    4 weeks ago

    Atlanta, Georgia, United States Resolution Technologies, Inc. Full time

    Help Desk Support SpecialistResolution Technologies, Inc. is seeking a skilled Help Desk Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing exceptional technical support to our customers.Key Responsibilities:Provide first-level support for custom and enterprise applicationsManage and prioritize...

  • Help Desk Support Specialist

    4 weeks ago

    Atlanta, Georgia, United States V-Soft Consulting Group Full time

    Job Title: Help Desk Support SpecialistV-Soft Consulting Group is seeking a skilled Help Desk Support Specialist to join our team. As a Help Desk Support Specialist, you will be responsible for providing technical support and assistance to our clients and employees.Key Responsibilities:Install, maintain, and upgrade workstation and peripheral hardware and...

  • Help Desk Support Specialist

    3 weeks ago

    Atlanta, Georgia, United States Lorven Technologies Full time

    Job SummaryLorven Technologies is seeking a skilled Help Desk Support Specialist to provide technical assistance to our team. The ideal candidate will have experience with Linux, help desk software, and account management.ResponsibilitiesProvide technical support for computer systems, including installation, operation, and maintenance.Respond to and resolve...

Shines Help Desk Support Analyst

2 months ago

Atlanta, United States Cynet Systems Full time
Job Description:

Duties
  • nswer inbound calls, chat & emails from customers needing assistance.
  • Provides technical assistance to both internal and external customers for tier-one issues.
  • Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.
  • Provide prompt and accurate feedback to customers.
  • Clearly and thoroughly document requests for assistance in the ticket management system, and track incidents through to resolution/escalation.
  • Identify potential outages and other problems (via information gathering, ticket trends, etc.) and communicate the information to Team Leads in a timely manner.
  • When necessary, summarize complex product issues succinctly and completely for escalation to Tier 3 support.
  • Update knowledge base and documentation with technical and issue resolution.
Qualifications:
  • Five (5) years of experience as a help desk support analyst.
  • Strong customer service orientation.
  • Excellent listening, interpersonal, written, and oral communication skills.
  • Excellent administrative, triaging, and time management abilities.
  • Highly self-motivated and directed.
  • Experience working in a team-oriented, collaborative environment.
  • Experience with Jira or ServiceNow.
  • Bachelors degree in a related field AND Five (5) years of experience in Information Technology help desk support to work with child welfare staff to provide technical and non-technical/application support.
  • Requires good troubleshooting & problem-solving skills.
  • Must have strong communication & customer service skills with excellent phone presence.
  • Must be a dependable, accountable, quick learner with a good technical aptitude.
  • Must be detail-oriented for note-taking within the ticketing system.