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Customer Service Representative
2 months ago
Hoya Optical - Portland, 4500 SE Criterion Court Suite 200, Milwaukie, Oregon, United States of America ● Milwaukie, OR, USA
Req #2096
Tuesday, July 16, 2024
HOYA and Seiko Driven by passion for innovation and development, Hoya Vision is constantly moving boundaries. By use of extensive research and cutting- edge technology we provide tailored optimized experiences - both for the eye care professional and the spectacle wearer.
Join The HOYA Vision Care Team
For over 60 years, HOYA Vision Care has been a passionate leader in optical technology innovation. As a manufacturer of high quality, high performing eyeglass lenses, we continuously aim to bring the best possible vision care solutions to eye care professionals.
We are currently hiring a
Customer Service Representative
Shift:
Monday-Friday, 1st shift- 8:30am-5:00pm
(This is NOT a remote position)
What’s in it for you?
Health/Dental/Vision/Disability Insurance
Tuition Reimbursement
401K plans
PTO and Paid Holidays
And more
SUMMARY
Assist customers via telephone and email by answering order status questions, resolving problems and/or issues relating to job orders, tracking jobs, and finding information for Rx’s in process.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Answer incoming calls from customers in a professional manner.
Receive new orders, input Rx order correctly into DVI.
Address and resolve customer requests and issues related to lab, lenses, services, pricing, product.
Direct complaints concerning billing and services rendered.
Refer complaints of service failures to designated department managers for investigation.
Locate an order’s current or past position in the facility by checking in computer system.
Tag trays when necessary for expediting.
Give estimated order completion times, monitor own “promise jobs,” and notify customers of delays.
Document phone conversations in account notes in DVI.
Keeps abreast of products and availability.
QUALIFICATIONS
High School Diploma
Call center experience is highly recommended
Optical experience is preferred
By applying to this job, you are agreeing to receive an initial text, which you will have the ability to opt out of upon receipt.
At HOYA, our foundation is built upon a diverse and inclusive work environment. Together, our differences are key to maintaining an inclusive culture that supports and inspires employee's uniqueness. Our differences ignite our innovation and connects us to our diverse customers and communities we serve.
We're passionate about maintaining an inclusive work environment, not only because it's the right thing to do, it promotes and celebrates differences. We are also committed to providing equal opportunity to people of all races, ethnicities, religions, genders, sexual orientations, gender identifications, disabilities, ages, philosophies, and veteran statuses at all levels of the organization.
Hoya and Seiko Optical is committed to providing equal opportunity in all employment practices, including but not limited to selection, hiring, promotion, transfer and compensation to all qualified applicants and employees without regard to age, race, color, national origin, religion, gender, handicap or disability, or any other category protected by federal state or local law.
Hoya Optical - Portland, 4500 SE Criterion Court Suite 200, Milwaukie, Oregon, United States of America
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