Business Manager
4 weeks ago
Company Description
Born/Co-founded in 2009, Maison Francis Kurkdjian is a luxury fragrance house that carries the name of one of the most celebrated perfumers of our time. Based in Paris, Maison Francis Kurkdjian is a Maison housed under LVMH Mot Hennessy - Louis Vuitton, the world's largest luxury group.
The Maison is known for its creativity, know-how, product quality, global upscale distribution, and customer experience. Designed out of the tradition of a luxury perfumery, the fragrance nevertheless advocates a contemporary vision of the art, of creating and wearing perfume. Maison Francis Kurkdjian has a very selective distribution network in more than 45 countries over the world within the ultra-premium segment of the market. In the US and North America, products are sold at Bergdorf Goodman, Neiman Marcus, and select Saks Fifth Avenue, Bloomingdales, Holt Renfrew and Nordstrom stores as well as the Maison Francis Kurkdjian boutique in the Miami Design District.
www.maisonfranciskurkdjian.com
Job Description
Responsible for the management of the MFK Boutique and the team. The Boutique Manager drives the performance of the boutique through leading the team to deliver an outstanding client experience and achieve all targets in relation to sales, profitability, and operational compliance.
Full-time
ACCOUNTABILITIES
Optimize sales through effective client experience and the consistent delivery of brand sales initiatives and selling techniques following the Maison standards.
Responsible for sales performance and goal reviews with the execution of sales activities to meet and exceed monthly, seasonal, and annual sales goals.
Developing business plans in collaboration with the Regional AE team and Regional Director.
Planning, organizing, staffing, and executing special events. Partnering with the Regional Account Executive team and Training Team. Schedule and execute in-Store trainings/morning meetings for launches, promotions, company focuses, etc.
Engage and collaborate with the National Omni Trade Marketing Director with implementation of activations to mirror MFK.com.
Ensure visual merchandising standards and guidelines are upheld including VM updates completed as directed by the National VM team. Maintaining impeccable and luxurious brand image by monitoring proper product merchandising, staff presentation and the Counter cleanliness and organization.
Network with the MDD area to build partnerships to benefit the business.
Keeping boutique staff well informed and supplied with the proper tools for them to manage their daily business. Including smart sampling, wrapping ceremonies and the art of gifting.
Monitoring business and analyzing results to recognize areas of opportunity, areas of growth, and CRM opportunities to build and impact on overall business and communicating with the Regional Account Executive and Regional Sales Director on business trends, opportunities and boutique needs.
Maintaining excellent customer relations and delighting the customer by providing outstanding customer service. Ensuring every client is placed into CRM system and monitoring team follow up.
Consistently track daily business activity: sales, samples, and stock. Monitoring sales diversification to improve sales on items underperforming to North America and expectations.
Completing weekly business recaps for Account Executive and Sales Director team
Develop professional expertise regarding MFK business procedures, product knowledge, and selling efficiency.
Consistent utilization of MFK Backstage training app, ensuring courses are completed at 100%.
Responsible and available for store alarm calls, letting maintenance and contract workers in prior to store opening and remaining with them
Execute and maintain operational management of the boutique; responsibilities of store not limited to but including:
Quarterly boutique inventory
VM repair requests submitted as they occur
Monthly schedule for store and team to be given to AE for final approval
Daily inventory and POS management, communication of needs to Account Executive
Qualifications
5+ years
of prestige beauty, fragrance, and/or skincare sales and management experience at a Boutique or freestanding store environment.
Prior experience as Business Manager, Sales and/or Training.
Passionate about MFK brand and its values, and able to convey this passion to the team and the clients.
Empathetic and positive, results-oriented, and with an entrepreneurial mindset to develop the business.
Team player and strong listener, in addition to knowledge of how to recruit and build a high-performing and collaborative team. Effective communication skills required.
Must be able to network and build partnerships across all relevant levels.
Resourceful and strong analytic skills for proactive problem solving and for improving the store management on a continuous basis.
Able to understand and maintain confidentiality of business at the counter.
Microsoft Office experience preferred.
Availability must meet the needs of the business.
Limited travel based on needs of the business.
Ability to speak multiple languages preferred.
Additional Information
NOTE : This job description is intended to cover the core accountabilities of the position and is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.
All your information will be kept confidential according to EEO guidelines.
LVMH Inc. uses the published salary range as a guideline to provide our employees with market competitive pay while allowing for flexibility to recognize and reward various levels of expertise, performance and tenure.
While the published salary range is a good faith reflection of the targeted salary level for the position, LVMH Inc. reserves the right to pay outside of the published salary range of $67-72k.
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