Business Analysis Specialist

2 weeks ago

Union, United States Great American Insurance Company Full time
Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow.

At Great American, we value diversity and recognize the benefits gained when people from different cultures, backgrounds and experiences work collaboratively to achieve business results. We are intentionally focused on fostering an inclusive culture and know valuing diversity is an essential leadership quality. Our goal is to create a workplace where all employees feel included, empowered and enabled to perform at their best.

Product •Data •Compliance's (PDC) Operation Compliance team is looking for a Business Analysis Specialist The ideal candidate will be an organized individual with a strong technology background and experience with ServiceNow. This is a hybrid position for Cincinnati metro candidates and may be remote for those not based in the Cincinnati metro area.

Essential Job Functions and Responsibilities

  • Responsible for the technical aspects of the Third-Party Service Provider program which is built in the ServiceNow platform. This may include:
    • Formulation of objectives through research and fact-finding combined with an understanding of applicable business solutions and business requirements.
    • Requirement writing, identification, prioritization, and testing of enhancements, and training others in new features.
    • Prepares analysis for production support systems and applications and associated documentation.
    • Assists with the design and implementation of enhancements to ensure production capabilities are effective and efficient.
    • Makes recommendations for business process improvements with a thorough understanding of technical programs and solutions as they relate to the technology needs.
    • Quality control.
    • Acts as a liaison between the business and IT.
  • Responsibility for proactively identifying process improvements within the third-party service provider ecosystem by working with stakeholders including Strategic Sourcing, ePMO, Vendor Management Office, P&C Legal and other groups.
  • Participate in or lead projects to remediate or improve processes unrelated to the TPSP program. This may include engagement with technologies outside of ServiceNow, such as Wolters Kluwer, LexisNexis Bridger, Salesforce, Duck Creek Distribution Management System, Snowflake, Tableau, Cognos or other platforms.
  • Creates and tests reports.
  • Has a comprehensive understanding of business user requirements for data, reports and analysis, training, data quality and performance. Mastered use of standard reporting tools and databases.
  • Expert knowledge of business information data sources and business data rules.
  • Exhibits expert business knowledge and leverages strong customer relationships.
  • May lead (mentor, prioritize, delegate, review) work of others.
  • Performs other duties as assigned.
Skills
  • Related experience with ServiceNow or similar platforms.
  • Strong interpersonal skills.
  • Strong IT knowledge.
  • Excellent project management skills.
  • The ability to design new processes and workflows.
  • Strong reading, writing and attention to detail.
  • Self-motivated.
  • Seeks continual improvement.
  • Prior quality assurance testing experience is a plus.
Job Requirements
  • Education: Bachelor's Degree or equivalent experience.
  • Field of Study: Information Technology, Business or a related discipline.
  • Experience: 8+ years of related experience.


Business Unit:
Property & Casualty Product Data & Compliance

Benefits:

We offer competitive healthcare, retirement, and paid time off benefits for full-time and part-time benefit eligible employees.

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