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Customer Service Representative

2 months ago

Houston, United States VCA Animal Hospitals Full time

VCA Spring Branch Animal Hospital is seeking an experienced Client Service Representative to join our team. At VCA Spring Branch Animal Hospital, we take our mission statement - your pet's health is our top priority and excellent service is our goal - very seriously. We are looking for a personable and highly professional "service extraordinaire" to join us in delivering our mission to our clients and their pets. If you are looking for a career that makes a difference to both clients, patients, and team members, you have found the best opportunity. Compensation is based on experience. The CSR is the pivot around which the hospital operates and is responsible for: Customer service function, including greeting visitors, answering telephones and guiding clients and their pets to exam rooms. Scheduling and confirming appointments. Placing outbound calls for follow-ups and reaching out to prospective clients. Presenting and explaining fees, including processing payments. Recommending, selecting and obtaining products and services, including prescriptions. Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care. Managing medical records, reports, and correspondence. Hospital maintenance ensuring that the facility is neat and clean at all times. Benefits include competitive compensation along with a comprehensive benefits package, including medical, dental, vision, and paid vacation/sick days, 401(k), generous employee pet discounts, and more We are proud to be an Equal Opportunity Employer. #J-18808-Ljbffr