Customer Support speacialist

4 weeks ago


Grapevine, United States Earthbound Trading Full time

Position: Customer Support Specialist Our amazing E-Commerce Team is currently looking for an enthusiastic, highly organized Customer Support Specialist to assist the E-Commerce Department with customer inquiries, online order fulfillment, and administrative duties. DUTIES AND RESPONSIBILITIES: Communicates effectively through phone and email with customers to meet all their online fulfillment needs Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordination with other departments to resolve inquiries. Resolves all customer inquiries in a timely and efficient manner Works one-on-one with carriers, such as USPS & FedEx, to ensure customer satisfaction Builds and maintains business relationships with clients by providing prompt and accurate service to promote customer loyalty Assists the E-Commerce team with processing orders and returns Manage all monetary systems with care Accurately completes all E-Commerce administrative tasks Able to occasionally work in a warehouse environment, dealing with temperature changes and lifting objects up to 50 pounds Other duties as required and assigned QUALITIES AND SKILLS: Ability to take on multiple tasks at once while maintaining strong performance, consistency, and integrity Ability to work independently and collaboratively within a team Ability to adapt to an everchanging environment Ability to work well under pressure Ability to work in a fast-paced, deadline driven environment Strong attention to detail and highly organized REQUIREMENTS: Customer focused and passionate about helping others Strong problem solving, interpersonal, and analytical skills Excellent, professional written and verbal communication skills Ability to manage and prioritize workload Proficient in MS Outlook, Work, Excel, and Google Suite Proficient typing and computer skills Ability to maintain detailed notes in multiple platforms for easy reference Ability to work in a hybrid work environment Previous retail experience a PLUS TO LEARN MORE ABOUT US AND TO APPLY: Visit: www.earthboundtrading.com/careers Please be sure to choose store location 000 in the cant find what you are looking for? section then select the search magnifier icon.



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