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Customer Engagement Associate

2 months ago

Grapevine, Texas, United States Kontoor Brands Full time

About Us:
Kontoor Brands, Inc. is the parent organization of renowned labels such as Wrangler, Lee, and Rock & Republic, with manufacturing facilities located in Mexico and Nicaragua. Our company operates over 140 retail locations worldwide, employing more than 15,000 individuals across 65 countries, with our headquarters situated in Greensboro, North Carolina, and regional offices in Geneva and Hong Kong.

Position Overview:

The Sales Support Specialist plays a crucial role in the store's daily operations, focusing on customer interaction, operational efficiency, and maintaining merchandising standards. This role is ideal for individuals who excel in creating a friendly and inviting shopping atmosphere for customers.

Sales Support Specialists are encouraged to prioritize customer satisfaction and are passionate about promoting brand loyalty.


Key Responsibilities:

Customer Engagement:
Demonstrates a strong affinity for the brands by wearing the products while on duty and actively engaging with customers on the sales floor.
Welcomes each customer warmly and assists them in finding the best products to meet their needs.

Operational Excellence:
Adheres to all company policies and procedures, ensuring a safe environment for both customers and staff.
Responds promptly to any incidents and reports them to management.

Visual Presentation:
Implements visual merchandising standards as directed, ensuring the store is visually appealing.

Store Environment:
Respects and values the diverse backgrounds and experiences of all individuals, fostering a culture of inclusivity and collaboration.

Actively seeks ways to enhance sustainability practices within the store, recognizing its environmental impact.

Embraces a culture of enthusiasm and adaptability, ready to implement changes as guided by management.


Qualifications:
Strong communication skills with a focus on customer service.
A positive attitude and commitment to customer satisfaction.
Previous experience in retail or service roles is preferred but not mandatory.
Ability to collaborate effectively with team members to achieve sales goals.
Comfortable initiating conversations with customers.
Capable of delivering exceptional customer service in a retail setting.
Willingness to work a flexible schedule, including weekends, evenings, and holidays.

Physical Requirements:
Ability to operate standard office equipment and technology (computers, phones, etc.).
Minimal travel required (less than 10%).
Ability to stand for extended periods during scheduled shifts.
Capability to lift and maneuver items weighing up to 50 lbs. occasionally.
Engage in physical activities such as bending, reaching, and climbing as necessary.

Compensation and Benefits:
Salary Range:
$11.00 - $15.00/hour, with specific rates for certain states.
401(k) plan with company matching
Employee assistance programs
Discounts on company products
Flexible work schedules

Why Choose Kontoor Brands?
We offer a comprehensive benefits package designed to support your lifestyle. Our commitment to employee well-being ensures that you can bring your best self to work.

Kontoor Brands provides resources for your physical, emotional, social, and financial health, along with employee discounts on our apparel. We also offer four weeks of Paid Parental Leave for eligible new parents, Flexible Fridays, and tuition reimbursement.


Diversity and Inclusion Commitment:
At Kontoor, we believe that diversity and inclusion are essential to fostering a culture that empowers our workforce.
We are dedicated to creating a diverse global team that values individual uniqueness while promoting collaboration and inclusivity.