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Account Support Representative

2 months ago

Tampa, United States Volt Full time

Exceed your potential with Volt

Volt is immediately hiring for Care Coordinator in Tampa, Florida On - site

As a Care Coordinator, you will:

  • Interact directly with customers, sales and/or service representatives to handle a variety of inbound and outbound post-sales service functions.
  • Receive customer and internal partner requests and work independently and/or collaborate with other teams to service these requests, follow-up or escalate appropriately.
  • Prepare/retrieves documentation related to customer account, product, and service inquiries/issues.
  • Update databases with documentation related to customer interactions and steps taken to serve customer needs.
  • Ensure account information is accurate by keeping it updated, filing/managing customer documentation/forms.
  • May schedule field sales/service visits or escalate to partners as appropriate.
  • Handles requests for additional company materials.
  • Maintains records of customer contact and follow-up and resolves customer billing, payment and credit problems.
This is a Full-Time opportunity.

The ideal candidate will have:
  • High School Diploma or Associate Degree in Business Administration or Health Management, Medical Administration.
  • Workers' Comp or Healthcare experience a plus (preferred)
  • 1-2+ years of Call center experience. Health care environment preferred.
  • Ability to multitask.
  • Ability to work in a fast-paced work environment and multi-task.
  • Intermediate to Advance Microsoft Office Suite knowledge (Word, Excel, Outlook, PowerPoint).
  • Availability to work 6:00am - 7:00pm shift ranges between

Pay Rate: $18.00 -$20.00 Per hour

*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Qualified candidates should APPLY NOW for immediate consideration Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.

Benefits: Volt offers benefits (based on eligibility) that include the following: health, dental, vision, term life, short term disability, AD&D, 401(k), Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

Volt is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Volt is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at hr_dept@volt.com.Please indicate the specifics of the assistance needed.

Volt does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b.

Job ID : 434002