Customer Service Specialist

2 weeks ago


Sarasota, United States TEEMA Full time

Job DescriptionJob Description

Position: Customer Service Specialist Type: Contract Duration: 9 months (with potential to convert to permanent) Location: Bradenton, FL (Onsite everyday)

Pay Rate: $17/hour Shift: Monday - Friday, 9am - 5pm

START DATE: February 5, 2024

Description:

Customer Service Specialist will answer incoming calls in a professional manner and provide a fast, accurate and friendly experience for all customer inquiries. You will be responsible for handling all customers concerns and making sure the all customers’ needs are met.

Responsibilities:

Provide information or guidance to customers using a positive, empathetic and professional approach

Use appropriate tools and resources to reach a complete and accurate resolution focusing on one call resolution

Develop and maintain product, process and technical knowledge related to services

Exhibit effective verbal and interpersonal communication skills tailored to the audience

Meet the performance goals established for the position in the areas of efficiency, schedule adherence, quality, customer satisfaction and attendance

Other duties as assigned

Qualifications:

High School Diploma or GED equivalent

1 year of customer service experience, inbound call center experience in a fast-paced environment is a plus

Strong computer skills with the ability to navigate efficiently between applications, including Microsoft Office

Minimum of 30 words per minute typing skills

Strong interpersonal skills and ability to interact with varying personalities

Bi-lingual (Spanish) is a plus

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