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Cooking Connection

1 month ago

Richmond, United States H-E-B Full time

Responsibilities:
H-E-B needs energetic and motivated Partners willing to work hard and have fun while treating our Customers to excellent service. No matter what background you bring, or where you are in your career, we welcome you to join our community where People come first.

As a Culinary Selling Expert, you'll perform selling activation events in the Cooking Connection kitchen while developing appropriate recipes targeted to the local Customer base using key focus items. You'll engage Customers by creating a hub of food experiences through your expertise and knowledge of multiple ingredients, beverage recommendations, and cooking techniques to drive customer engagement and sales.

Once you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and Customer service. 'Partner-owned' means our most important resources--People--drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company.

Do you have a:
HEART FOR PEOPLE... enthusiasm to educate Customers?
HEAD FOR BUSINESS... food knowledge to sell products?
PASSION FOR RESULTS... drive to share your passion while increasing Store sales?

We are looking for:
- degree in culinary arts, nutrition, home economics, or H-E-B Culinary certification
- 2+ years of related experience; a passion for food

What is the work?
Sales / Customer Service:
- Follows the customer service and hospitality model to connect with Customers, building a sense of community and driving loyalty
- Creates an atmosphere of celebration by participating in total Store events, creating themed recipes, and cross merchandising
- Welcomes / approaches Customers with the mindset of a host, catering to the needs of the Customer to ensure they feel welcomed, invited, and appreciated
- Offers advice for menu / meal planning; scales recipes in size and skill level depending on customer needs
- Conducts cooking method and recipe preparation demonstrations; executes food prep methods with high efficiency to maximize Customer interactions
- Offers engaging, consistent, and relevant culinary conversations on the microphone to attract Customers
- Serves as the expert in the day's recipes; answers culinary questions; recommends variations and substitute ingredients for food allergy or food lifestyle needs; adapts as needed to customer response, inventory changes, etc.
- Suggests distinctive alcoholic and non-alcoholic beverage pairings
- Develops / maintains relationships with Customers by recalling dietary needs / restrictions and wine preferences to tailor future visits; applies observation skills and intuitive selling techniques
- Contributes culinary insights, food trends, local trends, and Customer insights to in-Store cooking events
- Assists in Cooking classes, Wine education, and Dinner Series execution when applicable
- May conduct Connections floor demos

Merchandising:
- Ensures A+ standards at the Connections kitchen, including maintaining and cleaning fixtures, stocking conditions, plan-o-gram integrity, daily beginning, mid-day, and end-shift recovery, and perpetual inventory
- Assists in building / maintaining merchandising displays; uses appropriate signs, tags, and branding for all events
- Ensures Customer signage for the daily menu and daily sampling hours is updated and on display
- Ensures backstock is worked
- Guides customers to multiple product uses; shares product stories on origin, flavor, authenticity, uniqueness, etc.
- May support food production for retail sale

Food Safety / Sanitation:
- Ensures compliance with federal, state, and H-E-B food safety regulations / standards
- Completes all required food safety and related trainings
- Maintains professional, clean, healthy, and safe work environment
- Ensures proper equipment use; cleans / sanitizes kitchen, equipment, and counter tops per the A+ Standards
- Operates under 5-S guidelines set by department leader
- Preps products for use in demonstrations, sampling, and production, using the mise-en-place method
- Uses proper personal protection equipment during operation of the department and during required tasks

What is your background?
- Minimum age 21 (mandatory)
- Degree in culinary arts, nutrition, home economics, or
H-E-B Culinary certification (intermediate culinary skills)
- 2+ years of experience related to food and cooking or
- Experience cooking in a professional environment, in sales or product demonstrations
- H-E-B Wine selling certification or similar experience
- Completion of / ability to complete TABC Certification

Do you have what it takes to be a fit as an H-E-B Culinary Selling Expert?
- Strong knowledge of H-E-B systems and processes (e.g., systems related to scheduling, recipe authoring, product ordering, display planning, MS Office, internal websites, H-E-B mobile apps)
- Advanced communication skills
- Advanced customer service skills; passion for hospitality
- Strong merchandising skills
- Skills in intermediate cooking techniques
- Ability to read and interpret documents (e.g., safety rules, maintenance instructions, procedure manuals, financial / sales reports)
- Ability to manage multiple priorities and shift focus between projects
- Ability and willingness to work flexible hours

Can you...
- Constantly* stand, reach at waist, and grasp
- Occasionally sit, walk, reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, ladder climb, pivot, twist, push / pull with arms, pinch, and perform fine motor movements
- Occasionally be exposed to cold & hot temperatures, loud noise, wet conditions
- Demonstrate the ability to lift 60 lbs, and manage more than 60 lbs**

* While there may be exceptions, the measurements noted are generally defined as--Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5 - 5.5 hours per 8-hour day; Occasionally: 0 - 2.5 hours per 8-hour day

** It is Partners' responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager.

08-2022