Current jobs related to Contact Center Representative - Jefferson - Jackson Electric Membership Cooperation

  • Bilingual Contact Center Representative

    2 weeks ago

    Jefferson, Georgia, United States Jackson Electric Membership Cooperation Full time

    Job Title: Bilingual Contact Center RepresentativeWe are seeking a highly skilled and bilingual contact center representative to join our team at Jackson Electric Membership Corporation. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our members, answering their questions, and resolving...

  • Bilingual Contact Center Representative

    3 weeks ago

    Jefferson City, Missouri, United States Jackson Electric Membership Cooperation Full time

    Job Title: Bilingual Contact Center RepresentativeWe are seeking a highly skilled and bilingual contact center representative to join our team at Jackson Electric Membership Corporation. As a key member of our customer service team, you will be responsible for providing exceptional service to our members, answering their questions, and resolving their issues...

  • Bilingual Contact Center Representative

    2 weeks ago

    Jefferson, Georgia, United States Jackson Electric Membership Cooperation Full time

    Job Title: Bilingual Contact Center RepresentativeWe are seeking a highly skilled and bilingual contact center representative to join our team at Jackson Electric Membership Corporation. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our members, answering their questions, and resolving...

  • Bilingual Contact Center Representative

    1 week ago

    Jefferson, Georgia, United States Jackson Electric Membership Cooperation Full time

    Job SummaryWe are seeking a highly skilled and bilingual contact center representative to join our team at Jackson Electric Membership Corporation. As a key member of our customer service team, you will be responsible for providing exceptional service to our members by answering all incoming customer service calls, resolving issues, and ensuring a positive...

  • Contact Center Operations Analyst II

    2 weeks ago

    Jefferson City, Missouri, United States Centene Corporation Full time

    Job Title: Contact Center Operations Analyst IIJoin Centene Corporation, a diversified national organization, as a Customer Care professional and be part of a team that changes everything for our 28 million members.We offer a comprehensive benefits package, including competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement,...

  • Contact Center Operations Analyst II

    2 weeks ago

    Jefferson City, Missouri, United States Centene Corporation Full time

    Job Title: Contact Center Operations Analyst IIJoin Centene Corporation, a diversified national organization, as a Customer Care professional and be part of a team that changes everything for our 28 million members.We offer a comprehensive benefits package, including competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement,...

  • Contact Center Operations Analyst II

    1 week ago

    Jefferson City, Missouri, United States Centene Corporation Full time

    Job Summary:Centene Corporation is seeking a highly skilled Contact Center Operations Analyst II to join our team. As a key member of our operations team, you will be responsible for driving the review and analysis of current contact center processes to provide data-driven insights related to establishing operational targets, best practices, and training...

  • Contact Center Operations Analyst II

    2 weeks ago

    Jefferson City, United States Centene Corporation Full time

    You could be the one who changes everything for our 28 million members as a Customer Care professional at Centene. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility. Qualified candidates will need to have the flexibility to work PST hours Position Purpose: Drives the...

  • Call Center Representative

    4 weeks ago

    Jefferson City, United States SSM Health Full time

    SSM Health - 2505 Mission Dr [Call Center Representative] As a Call Center Representative at SSM Health, you'll: Educate and inform members of available benefits under the health plan; Instruct members how to receive maximum benefit reimbursement; Determine various policy provisions, guidelines, providers, and provider requirements and procedures; Access and...

  • Service Center Support Representative

    4 weeks ago

    Jefferson City, Missouri, United States FedEx Full time

    FedEx Service Center Support RoleWe are seeking a highly organized and detail-oriented individual to join our Service Center team as a Service Center Support Representative. As a key member of our team, you will be responsible for providing exceptional customer service and administrative support to our customers.Key Responsibilities:Perform administrative...

  • 2nd Shift Customer Service Representative

    4 weeks ago

    West Jefferson, United States CJ Logistics USA Corporation Full time

    The Customer Service Representative is responsible for activities in the Welcome Center or Customer Service Office as the primary point of contact for all internal and external customer interfacing communication. The CSR is responsible for completing Customer Service, Customer Service Representative, 2nd Shift, Representative, Shift, Receiving Clerk, Retail,...

  • Customer Service Representative

    4 weeks ago

    Jefferson, Ohio, United States CJ Logistics Full time

    Customer Service Representative Job DescriptionWe are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at CJ Logistics America. As a key member of our Welcome Center or Customer Service Office, you will be the primary point of contact for all internal and external customer interfacing communication.Key...

  • Distribution Center Supervisor

    4 months ago

    Jefferson, United States HomeGoods Full time

     Come to work and be ready to think on your feet, grow your skills, and embrace the many opportunities. Our Distribution Centers are the key to getting new products out to TJ Maxx, Marshalls, HomeGoods, Sierra, Winners, Homesense, and TK Maxx. To keep up with our ever-changing inventory, we stay nimble and adaptable. No day is the same, and that’s just...

  • Customer Experience Technical Representative

    7 days ago

    Jefferson, Maryland, United States Generac Power Systems Full time

    We are Generac Power Systems, a leading energy technology company committed to powering a smarter world.At Generac, we've been dedicated to energy innovation for over 60 years. From creating the home standby generator market category, to our current evolution into an energy technology solutions company, we continue to push new boundaries.Our teams...

  • Call Center Representative

    2 weeks ago

    Jefferson City, Missouri, United States Insight Global Full time

    Job Title: Call Center SpecialistWe are seeking a highly skilled Call Center Specialist to join our team at Insight Global. As a Call Center Specialist, you will be responsible for providing exceptional customer service to our clients, handling incoming calls, and resolving customer inquiries in a timely and efficient manner.Key Responsibilities:Handle...

  • Call Center Representative

    1 week ago

    Jefferson City, Missouri, United States Insight Global Full time

    Job SummaryWe are seeking a highly skilled Call Center Specialist to join our team at Insight Global. As a Call Center Specialist, you will be responsible for providing exceptional customer service to families and child care providers seeking to apply for federal or state funds.Key ResponsibilitiesAssist with calls to aid in responding to incoming calls and...

  • Customer Service Representative

    1 week ago

    Jefferson City, Missouri, United States FedEx Full time

    Job Summary:As a Service Center Support Representative at FedEx, you will perform a variety of administrative tasks, including maintaining files, copying, imaging, answering phones, data entry, and sorting/distributing mail. You will also provide accurate information and assistance to customers, enter freight shipment information into the computer system,...

  • Customer Experience Technical Representative

    1 month ago

    Jefferson, Wisconsin, United States Generac Power Systems Full time

    Job Title: Customer Experience Technical RepresentativeWe are Generac Power Systems, a leading energy technology company committed to powering a smarter world. Our team is dedicated to delivering exceptional customer experiences, and we're seeking a skilled Customer Experience Technical Representative to join our ranks.Job SummaryThe Customer Experience...

  • Customer Experience Techincal Representative

    3 months ago

    Jefferson, United States Generac Power Systems Full time

    We are Generac, a leading energy technology company committed to powering a smarter world. Over the 60 plus years of Generac's history, we've been dedicated to energy innovation. From creating the home standby generator market category, to our current evolution into an energy technology solutions company, we continue to push new boundaries. At Generac, we...

  • Customer Service Representative Call center-Driver License Bureau

    4 months ago

    Jefferson City, United States State of Missouri Full time

    Customer Service RepresentativeCall Center- Driver License BureauHOW THIS POSITION SUPPORTS THE DEPARTMENT'S VISION: As part of our customer-focused team, you help us create an environment that makes citizens say "This is the best experience I have ever had!" When you work for The Department of Revenue, you're working alongside an enthusiastic, dedicated...

Contact Center Representative

2 months ago

Jefferson, United States Jackson Electric Membership Cooperation Full time

JACKSON ELECTRIC MEMBERSHIP CORPORATION

Contact Center Representative, Part-Time
Corporate Office, Jefferson

As a VEVRAA Federal Contractor, Jackson EMC has a high interest in priority referrals of protected veterans for our job openings. Jackson EMC is an Equal Opportunity and Affirmative Action Employer including, Veterans and Individuals with Disabilities.

There is one (1) part-time opening

Hours: Monday 10:00 - 2:30, Tuesday 10:00 - 2:30, Wednesday 10:00 - 2:30, and Friday 10:00 - 2:30


POSITION OBJECTIVES

To provide exceptional customer service by receiving all incoming customer service calls. Assisting members by answering all questions related to the administration of primary customer service requests including, but not limited to, the following: application for service, customer bill inquiry, payment extension agreement, service requests, rate options, internet service requests, all payments related to electric service, and other ancillary services in order to meet the service objectives of the department and the company. To answer all customer inquiries in a timely, courteous, and professional manner with the goal of one call resolution.

MINIMUM JOB SPECIFICATIONS:

All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

EDUCATION: High school diploma or equivalent is required. Commercial emphasis plus applicable specialized training beyond high school is also required. Post high school training including the fundamental principles of accounting and their application to consumer accounting is preferred.

EXPERIENCE: Require a minimum of one (1) year of responsible and comprehensive experience in general office work and customer service.

KNOWLEDGE: Require a working knowledge of principles related to duties of the position, including basics of consumer accounting methods, determining priorities of work, meeting schedules, office procedures, controls applied to preparation of electric service bills, posting, reconcilement with controls, preparation and interpretation of reports utilizing the application of data processing methods, providing information for use in answering inquiries on account.

SKILLS: Require the ability to determine work priorities, interpret oral and written instructions, and analyze procedural problems in tracing sources of error. Requires the ability to communicate and participate in a team oriented environment. Require the ability to prepare corrected bills and reconcile errors in meter readings, credits, and rates. Require the ability to discuss rates and rate options. Require the ability to confer with other units, sections, or departments to reconcile differences and maintain work flow. Require the ability to meet schedules and provide effective consumer accounting service. Require the ability to maintain effective and courteous business contacts. Require the ability to reason and make sound judgements and decisions within approved procedures and precedents.

WORKING RELATIONSHIPS AND CONDITIONS:

Reports to: Supervisor, Contact Center

Directs: None

Internal: Actively participates within the Cooperative team environment to develop supportive relationships essential to the success of the functions of this position, achieving the results expected and encouraging throughout the organization the concepts of teamwork and cooperative spirit.

External: Develops and maintains supportive relationships with member/consumers, the general public, and other external contacts to assure positive results.

This position is primarily sedentary work; requires visual acuity in machine operation with inspection; requires ability to hear, talk, and perform repetitive motions; and is not substantially exposed to adverse environmental conditions.

The following are the essential duties of this position and do not include marginal functions that are incidental to the performance of fundamental job duties. The scope and duties of a given position may change or be temporarily altered based on the needs of Jackson Electric Membership Corporation. This document does not create an employment contract, implied or otherwise, other than an "at will" employment document.

ESSENTIAL FUNCTIONS:

  1. Process applications for service from customers and issue various service requests, as necessary.
  2. Orient new customers with regard to company billing and collection procedure and Cooperative history. Maintain filing records, as required.
  3. Process payments via telephone and/or over the web. Send/receive necessary email communication concerning payment to customer.
  4. Maintain working knowledge of all Jackson EMC rates in order to answer customer inquiries concerning rate options.
  5. Maintain controls upon fees and amounts paid to ensure proper charging to the system. Provide reports as necessary.
  6. Handle customer inquiries with regard to billing and other company procedures in a professional and courteous manner while making necessary adjustments according to established procedure. Respond promptly by telephone, email, letter, or in person.
  7. Reconcile any unusual items (billing, rates, etc.) that may appear on member's record in a prompt and efficient manner.
  8. Prepare required items with regard to member's account such as bank drafts, returned check notices, and delinquent notification letters.
  9. Input and verify required data into the computer system, as required.
  10. Provide relief duty for other jobs within the department and assist other departments when directed by supervisor.
  11. Maintain balancing of virtual online cash drawer journal on a daily basis.
  12. Leave work area neat and orderly at end of work day.
  13. Be familiar with and follow the best safety practices set forth in the Cooperative's Safety Manual.
  14. Attend and participate in annual meeting as required or directed.
  15. Perform any other function or duties as required or assigned.


Jackson EMC is an Equal Opportunity Employer