Guest Service Associate

1 month ago

Vancouver, United States Big Al's Full time
Job Details

Job Location
Vancouver, WA

Education Level
None

Salary Range
$16.28 - $16.28 Hourly

Travel Percentage
None

Job Shift
Any

Job Category
Customer Service

Description

Looking to have fun while ensuring our guests are having a blast, too? Our Guest Service Team Members play a pivotal role in providing a first-class experience to our guests. We are seeking out positive, enthusiastic, and personable candidates to fill our team. If this sounds like you, apply today

WHAT YOU WILL DO:Consistently provide a first-class experience to our guests through exceptional interpersonal and sales skills. Educate guests on promotions and develop positive relationships in all standard forms of communication.
  • Required to assist the guest in their bowling and arcade experience by ensuring proper communication of inoperable equipment; proactively ensuring areas are clear of potential safety hazards; assist the guest with proper equipment required of bowling such as shoes, balls, arcade games and child ramps.
  • Greet guests professionally and positively, process guest bowling, arcade, event and other transactions.
  • Promote and sell all Big Al's promotions to all guests and participate in up-selling the guest experience.
  • Properly handle cash and other financial and reward transactions.
  • Support our guests in multiple areas of our entertainment center such as hosting and directing guests, running food to guest tables and ensuring food quality is to standard, cleaning and sanitizing tables, partner with technology to ensure proper delivery and pick up.
  • Assist with opening and/or closing our center
  • Required to follow all safety procedures and practices and follow PPE protections to ensure personal and guest safety from potential hazards.
  • Required to help maintain a clean, organized, and sanitary environment. Will remove garbage and recycle when needed, will participate in cleaning duties such as sweeping, wiping down equipment and furniture, mopping, replenishing sanitary items and more to include maintaining cleanliness of outdoor property.
  • Other duties as assigned as it relates to the team environment.
  • Reliable; consistently at work and on time.
WHAT YOU NEED TO DO THE JOB:
  • Preferred knowledge ofMicrosorotherPOS systems.
  • Intermediate skills in MS office programs
  • Must demonstrate a high comfort level with in-person interactions with guests and others
  • First-classlevel of guest service skills
  • Active participant of an inclusive team culture
  • Cash handling and sales skills
  • Awarenessand advocate of safety
  • Food Handlers Certification
PHYSICAL DEMANDS:
  • Stand/Walk: Frequently
  • Lift up to 25lbs: Frequently
  • Lift up to 50lbs: Occasionally
  • Lift 75lbs: Rarely
  • Bending, stooping: Frequently
  • Reaching, Pushing, Pulling: Frequently
  • Exposed to hot/humid environment: Occasionally
  • Exposed to loud noises: Constantly

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