Bilingual Customer Service Representative

1 month ago

Madison, United States CLEAResult Full time

At CLEAResult, we lead the transition to a sustainable, equitable, and carbon-neutral energy-efficient future for our communities and our planet. We do that by creating a people-first culture built on trust, accountability, and transparency; where every employee - regardless of position, role, or identity is treated with respect and given an equal chance to thrive.

Additionally, you will enjoy:
•Medical, Dental, and Vision Insurance; we also offer a company-paid health care concierge service to help navigate our health plan to make the best decisions for you and yours
•401(k) with company match
•Paid vacation, sick, personal and parental leave time
•Paid Volunteer Time: giving back to our communities is important to us
•Employee Recognition Program - convert your recognition points into gift cards
•Employee Assistance Program - offers benefits to help you manage daily responsibilities
•Access to on-demand training courses to advance further in your career

Job Description

We are looking for a talented individual...

To join our team as a Bilingual Customer Service Representative Customer Service Representatives support staff ensuring a smooth delivery of projects and programs, both internally and externally; while adhering to program, practice, and operations guidelines. This role will be supporting our Madison Team supporting our IRA program and WI Focus on Energy program.

Successful candidates must reside in Madison Wisconsin.

You're a great fit if you can...

  • Drive success in a high-volume inbound customer support environment by using a dialer to assist utility customers with their rebate applications
  • Provide education on eligibility requirements and request additional information as needed
  • Perform clerical duties including data entry, mail management, file merging, and assisting in file archival systems while ensuring data security and workflow efficiency
  • Support internal operations by preparing, scanning, and routing mail, faxes, emails, and online submissions accurately
  • Review application submissions to determine required documentation and ensure program terms are met.
  • Complete review processes by obtaining and reviewing supporting documentation in accordance with program terms and conditions.
  • Verify and review data for accuracy following established quality control practices
  • Attend staff meetings and other program support
Exciting candidates have...
  • Focus on customer service satisfaction "How can I help you?" attitude
  • Fluent in English and Spanish
  • Knowledge of Microsoft Office programs, especially Excel and SharePoint
  • Previous experience in a call center environment
Environment
  • Monday to Friday, 9:00am-5:00pm schedule
  • Must be a Wisconsin resident and must be willing to commute to Madison Office 5 days a week


Compensation:

$20.00 / hourly

Compensation Range
$17.40 - $26.00
Currency
USD
Type
Hourly

Any offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant's skills and prior relevant experience, certain degrees and certifications (e.g. JD/technology), for example.

Sponsorship is not available for this position at this time. Successful hires must pass pre-employment checks.

Equal Opportunity Employer

As an Equal Opportunity Employer, we are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, national origin, marital status, age, sex, gender identity, sexual orientation, status as a qualified individual with a disability or protected veteran, or any other protected status.

The above job description and job requirements are not intended to be all inclusive. CLEAResult retains the right to make changes or adjustments to job descriptions and/or requirements at any time without notice.

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