Customer Service Representative

7 months ago

Madison, United States Pls Financial Services, Inc. Full time

Overview:

PLS: People. Location. Service

PLSwhich stands for People Location Serviceis a leading retail provider of alternative financial services. The PLS Group, headquartered in Chicago, is comprised of over 200 financial service centers in 12 states. Through our check cashing stores, we provide consumers with convenient financial products and services to help them manage their day-to-day financial needs. Although many of our customers have banking relationships, we believe that our customers use our financial services because they are convenient, transparent, and frequently more affordable than available traditional alternatives. PLS was founded in 1997 by Bob and Dan Wolfberg, who serve as Co-Presidents.

Position Overview:

Successful Customer Service Representatives (CSR) are the primary point-of-contact with our customers. They are the face" of PLS. As such, they are accountable for delivering superior customer service. They also sell company products and services. The CSR is accountable for maintaining company standards of quality and complying with all policies and procedures.

Responsibilities:

Job Responsibilities:

  • Providing outstanding customer service to ensure repeat business
  • Promoting our products and services to current and potential customers
  • Ensuring all transactions are completed in compliance with federal, state, and local regulations
  • Following company policies and procedures
  • Maintaining a balanced cash drawer
  • Completing all transactions accurately, including cash handling
  • Using multiple computer applications to access information and process transactions
  • Resolving customer complaints or referring complaints to the Store Manager for resolution
  • Maintaining a safe, organized, and clean environment
  • Performing other duties as instructed by management


Qualifications:

Job Requirements:

  • Previous customer service experience in industries such as hospitality, financial services, retail or restaurant is preferred
  • Ability, willingness, and comfort to engage with customers
  • Strong verbal communication
  • Ability to drive sales
  • Exceptional attention to detail and ability to multi-task
  • Professional appearance and demeanor
  • Able to work flexible hours, including early morning, evenings, weekends, and holidays
  • English fluency is required
  • English/Spanish bilingual is a plus

Physical Requirements:

  • Must be able to sit and/or stand for long periods of time.
  • Ability to lift 15 lbs.
  • Must be able to work in restrictive spaces and keep their concentration in a busy environment with moderate to high noise levels

Benefits:

Benefits for eligible employees include medical/dental/vision, 401k, vacation, opportunities for advancement, on-going training available.

We strive to demonstrate our Core Values in all positions at PLS:

Communication ? Customer Focus ? Integrity and Trust ? Teamwork ? Results

PLS Financial Services is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law. PLS Financial Services is a drug-free workplace. PLS provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify your Recruiter or a member of our Human Resources team talentacquisition@PLS247.com to make arrangements. The decision on granting reasonable accommodation will be made on a case-by-case basis.

For jobs located in the City of Los Angeles, consistent with the requirements of the Fair Chance Initiative for Hiring Ordinance, qualified applicants with criminal histories will be considered for employment

  • customer Service Representatives

    2 months ago

    Madison, United States Kelly Services, Inc. Full time

    Kelly Services, Inc. - JobID: A085E3A869D1416CA7D86D0558FC1F13 [Customer Service Representative] As a Customer Service Representative at Kelly Services, Inc., you'll: Handle customer inbound/outbound calls; Provide appropriate solutions and alternatives within the time limits; Keep records of customer interactions, process customer accounts and file...

  • Customer Service Representative>

    6 months ago

    Madison, United States Spherion Full time

    Spherion - JobID: 43789160 [Customer Service Representative] As a Customer Service Representative at Spherion, you'll: Assist customers with inquiries and issues; Maintain accurate records of customer interactions; Provide exceptional service and support via phone and email; Collaborate with team members to resolve complex problems; Utilize CRM system to...

  • Customer Service Representative

    2 weeks ago

    Madison, Alabama, United States Bojangles' Full time

    Are you a customer-focused individual with excellent communication skills? Do you thrive in a fast-paced environment and enjoy working as part of a close-knit team? We're seeking a Customer Service Representative to join our team at Bojangles'. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers,...

  • Customer Service Representative

    2 weeks ago

    Madison, United States Famous Footwear Full time

    Famous Footwear is seeking a Customer Service Representative to join their team. As a Customer Service Representative, you will play a key role in delivering exceptional customer service and driving sales.ResponsibilitiesThis role involves:Providing personalized assistance to customers throughout their shopping experienceSelling merchandise to customers,...

  • Customer Service Representative

    4 days ago

    Madison, Georgia, United States Loves Travel Stops & Country Store Full time

    Job Title: Customer Service RepresentativeCompany Overview: Loves Travel Stops & Country Store has been fueling customers journeys since 1964. As a family-owned and operated business, we continue to lead the way with innovation and perseverance. With over 40,000 team members in North America and Europe, we strive to offer products and services that provide...

  • Customer Service Representative

    4 weeks ago

    Madison, Wisconsin, United States EZCORP Full time

    We are seeking a Customer Service Representative to join our team at EZCORP. This role offers a rewarding career with opportunities for growth and development.Job DescriptionAs a Customer Service Representative, you will be responsible for providing excellent customer service by greeting customers, interacting with customers in person and on the phone,...

  • Customer Service Representative

    4 days ago

    Madison, Ohio, United States Wal-Mart Stores , Inc. Full time

    Customer Service Representative Job DescriptionAs a Customer Service Representative at Wal-Mart Stores, Inc., you will have the opportunity to make a positive impact on our customers' shopping experiences. You will work closely with colleagues to ensure that all customers receive exceptional service and support.Job SummaryThe ideal candidate will have strong...

  • Customer Service Representative

    4 days ago

    Madison, Alabama, United States Domino's Pizza LLC Full time

    At Domino's, we're committed to delivering exceptional customer experiences. As a Customer Service Representative, you'll play a key role in achieving this goal.About the RoleAs a Customer Service Representative at Domino's, your responsibilities will include:Greeting customers and providing a positive experienceTaking orders using our technology and Point...

  • Customer Service Representative

    4 days ago

    Madison, Wisconsin, United States Domino's Pizza LLC Full time

    Overview: At Domino's Pizza LLC, we are seeking a Customer Service Representative to join our team. This role is perfect for individuals who enjoy interacting with customers and providing excellent service.About the Role: As a Customer Service Representative at Domino's, you will be responsible for greeting customers and creating a positive...

  • Customer Service Representative

    3 weeks ago

    Madison, United States Hustle Notice Biz Full time

    Customer Service RepresentativeDepartment: Emerald LogistixEmployment Type: Full TimeLocation: MadisonCompensation: $17.75 - $24.00 / hourDescriptionPosition: Customer Service RepresentativeLocation: Madison, WIEmployment Type: Full-TimeReports To: Customer Service ManagerWe are seeking a dedicated and personable Customer Service Representative to join our...

  • Customer Service Representative

    3 weeks ago

    Madison, United States Hustle Notice Biz Full time

    Customer Service RepresentativeDepartment: Emerald Logistix Employment Type: Full Time Location: Madison Compensation: $17.75 - $24.00 / hour DescriptionPosition: Customer Service Representative Location: Madison, WI Employment Type: Full-Time Reports To: Customer Service Manager We are seeking a dedicated and personable Customer Service Representative to...

  • Customer Service Representative

    3 weeks ago

    Madison, Alabama, United States Wal-Mart Stores , Inc. Full time

    About the Job:We are looking for a Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service, operating cash registers, and maintaining a clean and organized store environment.Responsibilities:Assist customers with their purchases and answer questionsOperate cash...

  • Customer Service Representative

    2 weeks ago

    Madison, Wisconsin, United States Gordon Food Service Full time

    Your RoleAs a Part Time Store Associate, you will play a key role in creating a welcoming environment for our customers. Your responsibilities will include providing exceptional customer service, working effectively in a fast-paced environment, and maintaining high levels of productivity. You will also be responsible for promoting our products and services...

  • Customer Service Representative

    4 days ago

    Madison, Wisconsin, United States Urban Outfitters Full time

    **Job Description:** As a Seasonal Sales Associate at Urban Outfitters, you will play a critical role in driving sales, providing exceptional customer service, and representing our brand in a positive light.**Key Performance Indicators (KPIs):**Meet or exceed monthly sales targetsProvide exceptional customer service, resulting in high customer satisfaction...

  • Billingual Customer Service Representative

    1 month ago

    Madison, United States CLEAResult Full time

    To join our team as a Bilingual Customer Service Representative! Customer Service Representatives support staff ensuring a smooth delivery of projects and programs, both internally and externally; while adhering to program, practice, and operations Customer Service Representative, Customer Service, Billing, Representative, Operations, Support, Retail

  • Customer Service Representative

    3 weeks ago

    Madison, United States Trustcare Full time

    Position Overview The Customer Service Representative is a clinic-based position.The Customer Service Representative works from the clinic reception desk, and attends to patient needs, ensuring the customer experience is excellent in all aspects. The Customer Service Representative will coordinate the patient's clinical experience and ensure that the front...

  • Customer Service Representative

    4 days ago

    Madison, Wisconsin, United States Ace Handyman Services Full time

    Job OverviewAce Handyman Services is a national leader in the home improvement and home repair services industry, driven by customer satisfaction. We are seeking highly organized and detail-oriented professionals to join our team as Customer Service Representatives. This role involves facilitating customer interactions, managing schedules, and coordinating...

  • Customer Service Representative

    4 days ago

    Madison, Wisconsin, United States Biolife Plasma Services Full time

    Job DescriptionWe are seeking a highly motivated and compassionate Customer Service Representative to join our team at BioLife Plasma Services in Madison, WI.About the Role:The ideal candidate will have excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment. As a Customer Service Representative, you...

  • Customer Service Representative

    2 weeks ago

    Madison, Wisconsin, United States Elements Massage Full time

    Overview: We are seeking a skilled and charismatic Customer Service Representative to join our team at Elements Massage. As a Retail Sales Associate, you will play a critical role in providing exceptional customer service and promoting our monthly wellness programs.

  • Customer Service Representative

    4 days ago

    Madison, Mississippi, United States Chick-fil-A Full time

    We are seeking a Customer Service Representative to join our team at Chick-fil-A. As a representative of our brand, you will be responsible for delivering exceptional customer service and creating a memorable experience for our guests.The estimated salary for this position is $12-$15 per hour, depending on location and experience.Job Description:This role...