Sr. IT Support Specialist

Location San Carlos, California ,

United States

Department Overview:

ABOUT TECHNOLOGY @ OPORTUN

Artificial Intelligence and a digital platform are essential to our ability to fulfill Oportuns financially inclusive mission. The Technology team @ Oportun is dedicated to this mission which we enable by creating, delivering, and maintaining elegant, intuitive, and performant systems to support the needs of our customers and business partners.

Overview:

This opportunity is East Coast Based and 100% Remote

We are looking for a motivated, customer-focused, tech-loving individual to join our fast-growing IT organization. Being part of the EUS team at Oportun means more than just closing tickets, it means you have a drive to learn and help your team members get the most out of our cutting-edge solutions and tools that enable them to deliver awesome results for our customers. Based out of our headquarters in San Carlos, you will play a critical role in supporting cloud and desktop software, troubleshooting conference rooms, provisioning/deprovisioning accounts and hardware, deploying and upgrading mobile devices, inventory management, resolving printer issues, or any number of other issues a fast growing FinTech company can throw at you. Youll also be responsible for sharing your technical knowledge with your teammates and the users you support by creating or updating existing documentation, setting up new hires on their first day, and pointing people to the right teams to ensure they get the right answers.

In addition to providing expert technical support, youll work to ensure everything we do is rooted in our Three Cs of Care, Collaboration, and Communication. Were looking for someone with the drive to innovate and help the team think outside traditional IT Support models.

Youll need to be comfortable working as part of a distributed team and communicating with technical and non-technical users. This position will require some after-hours or weekend coverage.

Responsibilities:

Proven ability to work independently with minimal supervision

Strategic thinker that wants to solve problems not band aid them

Ability to learn new technologies quickly and with minimal guidance

Ability to assist with technical support troubleshooting and resolution of Windows/Mac and desktop support applications either over the phone or onsite.

Uses remote control tools to help troubleshoot and resolve issues

Experience configuring and deploying new systems using SCCM/JAMF

Understand basic networking

Analyze current equipment and give recommendations on replacing hardware as necessary

Constantly monitor individual queue and prioritize accordingly to meet SLA

Work with vendors to resolve issues in a timely manner

Operate as the escalation point for the junior members of the EUS team on difficult to solve incidents

Assist Platform team with app/update testing

Qualifications:

5-8 years of Information Technology experience

Advanced knowledge of Windows/Mac OS, including strong WiFi and network connectivity.

Strong communication and technical documentation skills

Solid working knowledge of both Active Directory & Microsoft Office 365

Ability to lead small/medium complexity projects.

Videoconferencing technology support experience, particularly Zoom, preferred.

Prefered Skills/Experience:

Experience operating in a regulated environment; financial services experience preferred

Solid VPN knowledge/experience preferred.

Apple Certified Support Professional (ACSP)

BS in Computer Science or equivalent work experience

#IND

Company Overview:

ABOUT OPORTUN

Oportun (Nasdaq: OPRT) is a financial services company and digital platform that provides responsible consumer credit to hardworking people in the United States. Using A.I.-driven models that are built on years of proprietary customer insights and billions of unique data points, we have extended millions of loans and billions of dollars in affordable credit to consumers, the majority of whom live in low-and moderate-income communities. Since about half of our new customers come to Oportun without a FICO score, we play a key role in the communities we serve by being able to offer them an affordable and credit-building alternative to payday and auto title lenders. In recognition of our responsibly designed products which help consumers build their credit history, Oportun has been certified as a Community Development Financial Institution (CDFI) since 2009.

With headquarters in California and a remote-first corporate culture, our 3,000+ team members work in Oportun locations and remotely throughout the United States, Mexico, and India. Our global operations include our Mexico contact centers and administrative offices, our India technology development center, and our US corporate, technology, and retail operations.

We feel privileged to have been named a Top Workplace by the Bay Area News Group for three years running, one of Fast Companys Most Innovative Companies in the World for 2020 and recognized as a TIME Magazine 2018 Genius Company for our impact in helping to reinvent the future of lending. For the last three consecutive years, we have been titled Top Workplace by the Bay Area News Group.

WORKING AT OPORTUN

Working at Oportun means enjoying a differentiated experience of being part of a team that fosters a diverse, equitable and inclusive culture where we all feel a sense of belonging and are encouraged to share our perspectives. This inclusive culture is directly connected to our organization's performance and ability to fulfill our mission of delivering affordable credit to those left out of the financial mainstream. We celebrate and nurture our inclusive culture through our employee resource groups and our Diversity, Equity, Inclusion and Belonging Council.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER

We are proud to be an Equal Opportunity Employer and consider all qualified applicants for employment opportunities without regard to race, age, color, religion, gender, caste, national origin, disability, sexual orientation, veteran status or any other category protected by the laws or regulations in the locations where we operate.

We encourage you to apply for this position even if you do not match all the qualifications listed for this position. At Oportun, we will consider all experience on a candidates application, and we are committed to building a team that encompasses a variety of backgrounds, experiences, and skills.

We will also consider those with criminal histories consistent with the requirements of applicable laws in the locations where the role will be based such as the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring Ordinance when hiring for roles in locations with such laws.

We are committed to providing reasonable accommodation for qualified individuals with disabilities in our job application process. Applicants in need of special assistance or accommodation during the application or interview process or in accessing our website may contact us by sending an email to . Please include your name and preferred method of contact in your email. Please also note that this email address is for requests for assistance only and not for the submission of applications or resumes, which will not be considered through this channel.