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Customer Service Representative

2 months ago

Lehigh Acres, United States Lee Health Full time
Location:Lee Community Healthcare Inc - Lehigh -5705 Lee BlvdSuites 1 and 2Lehigh Acres FL 33971

Department: LCH Family Medicine - Lehigh

Work Type: Full Time

Shift: Shift 1/7:00:00 AM to 6:00:00 PM

Minimum to Midpoint Pay Rate:$15.64 - $18.75 / hour

Summary
  • Having a career with Lee Health offers a caring workplace culture, great coworkers, exceptional benefits package (including up to 5% retirement match and college tuition reimbursement after a year with Lee), career growth, work/life balance, and a market competitive salary.
  • Monday to Friday / Rotating Saturday / 5,8-hour shifts that can range between 7am to 6pm

The Customer Service Representative position is responsible for providing excellent customer service in a team based environment for all aspects of patient business activity within the Practice/Department. Responsibilities include handling telephones, patient appointment scheduling, patient check-in, insurance verification, authorization, pre-certifications, referrals, and posting charges, initial collections, preparing well-coded and accurate billing and maintenance of medical records. Depending on the specific Practice/Department needs, this position may be required to manage the business services for workers compensation, commercial carriers, employee health and corporate accounts. Late hours, holidays and weekends may be required. Other duties as assigned by the Manager/Supervisor of the department.

Requirements

Educational Requirements

Degree/Diploma Obtained
Program of StudyRequired/
Preferredand/or
High School Diploma or Equivalent
Required

Experience Requirements

Minimum Years Required
Area of ExperienceRequired/
Preferredand/or
Less than 1 Year
Clerical/AdministrativeRequiredand

InsurancePreferredor

Customer ServicePreferred
Additional Requirements

1-2 years prior experience required for Lee Health Solutions.

State of Florida Licensure Requirements

Licenses
Required/
Preferredand/or
Not Required

Certifications/Registration Requirements

Certificates/Registrations
Required/
Preferredand/or

Additional Requirements

Basic Life Support (BLS) may be required at some locations within 90 days of hire.

US:FL:Lehigh Acres