Customer Service Associate

**RBM OF ATLANTA MERCEDES-BENZ SERVICE CONCIERGE**

RBM of Atlanta is a privately owned and family operated Mercedes-Benz dealership with a focus on taking excellent care of our employees which allows us to take amazing care of our clients. We were awarded Best of the Best from Mercedes-Benz - Georgia's only 6 time winner. We are also recognized as a J.D Power Dealer of Excellence and the first Mercedes-Benz dealer to be honored for 4 consecutive years We have the largest service center and the largest parts inventory in the state of Georgia. We are deeply established in the southeast and have been Atlantas Mercedes-Benz Connection since 1964 . RBM of Atlanta has a diverse Drug-Free workforce and is an Equal Opportunity Employer.

**Benefits:**

* Competitive hourly wage

+ Full-time AND part-time position available

+ Great work/life balance with a 5-day work week - Dealership is closed Sundays

+ Paid holidays, sick time, and vacations for full-time employees - Earn vacation time from your 1st day of work

+ Sales spiffs and monthly bonuses

* Paid training and certification

+ Flexibility to train associates familiar with other brands, including: BMW, Lexus, Infiniti, Acura, Cadillac, Honda, Toyota, Ford, GM, Chrysler, Nissan, etc.

+ Flexibility to train associates with similar experience such as: Receptionists, Cashiers, Loaner Car Agents, Front Desk Clerks, etc.

+ Many career paths in both service and sales available

* Competitive insurance and retirement benefits available for full-time employees

+ Medical and dental insurance coverage

+ Company contribution to Health Savings Account for eligible HDHP participants

+ Long-term and short term disability insurance

+ $25,000 company-paid life insurance for full-time employees (additional coverage available)

+ 401(k) retirement plan with company match

* Employee discounts for parts, service and vehicle purchases

* Onsite parking

**SERVICE CONCIERGE ESSENTIAL JOB DUTIES**

You're more than a receptionist or a cashier - you help to set our clients up for success during their visit, maintaining the highest quality standards of the business, by providing outstanding customer service, treating each customer with care and professionalism. You are part of the air traffic control team to ensure clients get to the right person at the right time. You will provide our clients with answers to their questions and navigate them through the service appointment process seamlessly while ensuring business policies and procedures are followed at all times. Service Concierges ensure our clients have a truly exceptional experience when coming in for Service.

* Warmly greet and welcome clients and other guests to the dealership.

* Check-in clients for service appointments and ensure that no client waits too long to speak with an advisor.

* Manage the waiting area and amenities.

* Actively listen to our clients and their needs and interpret body language in order exceed clients expectations, solve problems, and de-escalate issues.

* Record details of inquiries, comments, and complaints. Proactively communicate potential issues to management and other departments in order to provide the best possible customer experience.

* Generate courtesy car loaner agreements, explain terms to clients, collect required documentation, and complete vehicle inspections.

* Check-out clients picking up their vehicles from service, collect payment, complete courtesy car returns, and connect clients with their advisor or manager if they have questions.

* Abide by company policy, departmental best practices / procedures and perform o ther duties as assigned.

**Requirements and Qualifications:**

* Prior to being employed, applicants for employment must participate in RBMs normal screening process which includes: completing a full employment application; satisfactory criminal, credit and driving records checks (where applicable); in-person interviews and other inquiries.

* High school diploma or the equivalent and authorized to work in the USA for any employer.

* Previous experience in a similar role with similar responsibilities is preferred by not required.

* Basic communication and problem solving skills; b asic mathematical skills using American units of measure.

* Physical demands include: frequently position body and move in order to greet clients, retrieve files, inspect and drive vehicles, detect and identify vehicle issues and shop safety concerns; exert force to move/manipulate objects (up to 20lbs occasionally, 10lbs frequently); operate tools and equipment; repetitive motion. Work is conducted inside, outside, and in a shop environment in proximity to moving vehicles.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

**Apply for Customer Service Associate**

First name Last name Email address Phone number I would like to receive updates about my application via SMS Address City State/Province Zip/Postal Code Please add your resume (optional) 10MB limit; .pdf, .doc, and .docx file types are accepted. ATTACH FILE optional Please add your resume 10MB limit; .pdf, .doc, and .docx file types are accepted. Please add your cover letter (optional) 10MB limit; .pdf, .doc, and .docx file types are accepted. ATTACH FILE optional Please add your cover letter 10MB limit; .pdf, .doc, and .docx file types are accepted. Desired compensationEducation Highest level of education completed APPLICANTS STATEMENT: I understand that the Dealership is committed to providing equal opportunity in all employment practices, including but not limited to selection, hiring promotion, transfer, and compensation to all qualified applicants and employees without regard to age, race, color, national origin, sex, religion, handicap or disability, genetic information, citizenship status, service member status, or any other category protected by federal, state, or local law. In return for the Dealerships agreement to arbitrate legal disputes and for considering this application, I agree by signing below that any dispute of a legal nature arising under federal, state, or local law between me and the Dealership (including any such claim regarding discrimination, harassment, or any other legal dispute relating to my employment arising under any labor, employment, or civil rights law) will be subject to final and binding arbitration in accordance with the Dealerships arbitration procedures. I understand that the arbitrator, who will serve as judge and jury, has the same authority to award money damages and other relief, as does a court or jury. If employed, and if required, I agree to sign a stand-alone arbitration agreement that would supplement this one. The Dealerships arbitration procedures are available for my review on request. This application will be considered active for a maximum of thirty (30) days. If you wish to be considered for employment after that time, you must reapply. TYPE YOUR FULL NAME BELOW TO ACKNOWLEDGE THE ABOVE STATEMENT. (optional) Signature and Verification

I certify that answers given herein are true, accurate, and complete to the best of my knowledge. I authorize investigation into all statements I have made on this Form as may be necessary for reaching an employment decision. In the event I am employed, I understand that any false or misleading information I knowingly provided herein or in subsequent interviews may result in discharge and/or legal action. I understand that this Career History Form is not the sole basis from which a hiring decision has been made, and understand that this Form will be used in conjunction with a series of interviews and assessments to determine my suitability for the role to which I am applying.

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