Customer Service Associate

4 weeks ago

Atlanta, United States Transfix Full time

**Customer Service Associate - Carrier**

Atlanta, Georgia / Carrier / Full-time **About Transfix:**

Transfix, named to Forbes Next Billion-Dollar Startups list, is the leading transportation solutions provider whose digital brokerage marketplace and logistics software offerings are helping transform the $800 billion trucking industry. Since its founding in 2013, Transfix has been driven by a mission to deliver simple, smart, and sustainable solutions for shippers and carriers, powered by people and technology.

Here at Transfix, we are not only building incredible technology solving some of the worlds biggest, most complex, and most important challenges in the freight and logistics industry; We are also helping protect our environment and are passionate about making the world a better place by increasing sustainability and eliminating the extreme amount of waste that currently exists in our industry.

By combining deep industry expertise and a best in class carrier network with cutting-edge technology, Transfix is reimagining the world of transportation. Transfix works with some of the largest Fortune 500 companies such as Staples, Unilever, Target and Wayfair rely on Transfix to handle their most important FTL freight needs. With instant pricing, algorithmic matching, superior service, and unmatched intelligence, Transfix is optimizing the supply chain from start to finish.

The problems we solve everyday are real and require creativity, grit, and determination. Recognized as one of Built Ins Best Places to Work 2021, Transfix is building a culture that challenges norms while fostering experimentation and personal growth. Were hiring team members who are passionate and are energized by the vision to simplify and transform one of the largest and most complex industries through technology, data and a strong commitment to customers.

**About the Role:**

Transfix is on an exciting growth path, and we are looking for a Customer Service Associate, or what we call a **Carrier Success Associate** to be the face of Transfix for our drivers, dispatchers, and customers while providing top-quality customer service in a fast-paced environment over telephone, email, and chat. Whether its providing a simple piece of information or facilitating a complex solution, Carrier Success Associates are here to assist

This is an excellent role for someone with customer service experience in hospitality, retail, insurance, administrative or just about anything If you take pride in making customers happy, this would be a great opportunity for you to bring those skills to Transfix. If you want to join a team that is passionate about transforming an industry through every customer interaction, driving innovation, and making a positive impact on the environment, then please keep reading **In this Role You Will:**

+ Deliver on our promise of freight visibility by training drivers and dispatchers on using our awesome app, troubleshooting issues & updating status throughout the life of a shipment

+ Provide world-class service to our carriers by deeply understanding their operational requirements in order to provide an overall positive experience with carriers partners

+ Maintain constant communication with carrier throughout the life cycle of the shipment

+ Find nimble solutions to shipment issues in real-time to ensure that we meet our carriers and customers needs in the face of any obstacles

+ Prioritize carrier relationships to make us the digital broker of choice

+ Meticulously follow our standard operating procedures and contribute to their continuous improvement

+ Work as a team to help Transfix continue to stand out as the best in our business

+ Partner cross-functionally with our Account Management, Carrier Management, and Customer Support team as an advocate for our customers and carriers (trucking companies

**Youre an Excellent Fit for this Role if You Bring:**

+ Scrappiness We are a startup disrupting a large industry so changes to the status quo processes are expected.

+ Strong interpersonal, organization, multi-tasking, and time management skills

+ Flexibility to work on any type of assigned shift, including nights, and weekends as needed

+ Strong computer skills including but not limited to Gmail, Google Docs, Slack, and are savvy enough to pick up new web applications quickly

+ Strong internal and external communication skills including verbal, written, presentational, and active listening

+ A positive attitude You are self-sufficient but adaptable and know when to ask for help

+ A High School Diploma or equivalent

+ Veterans are welcome and encouraged to apply

+ Transportation/logistics experience

+ 1+ years of experience in logistics, operations, or customer support

+ Associates or Bachelors degree a plus

+ Bilingual/multilingual capabilities are not required but would be great

*Transfix is deeply committed to advancing diversity, equity, inclusion, and justice in our hiring, programming, and in our work both internally and externally. We recognize how critical diversity, equity, inclusion, and justice are to achieving our mission, our growth, and our success. In support of this commitment, some of our focuses include (but are not limited to):*

*-Developing policies, procedures, and services to our employees, carriers, and shippers that uplift and protect to prevent inequalities* *-Building relationships among our employees, customers, and supporters that are reflective of our community* *-Prioritizing the inclusion of diverse communities and underrepresented groups in internal leadership* *-Fostering a culture of compassion, empathy, open-mindedness, compassion, and inclusivity* *-Creating and maintaining opportunities for continuous education, discourse, and engagement related to issues of equity, diversity, inclusion, and social justice*

*Transfix is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Transfix are based on business needs, job requirements, and individual qualifications, and are made without regard to race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law. It is Transfixs policy to comply with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity. Transfix does not and will not tolerate discrimination or harassment based on any of these characteristics. Transfix encourages applicants of all ages.*

**To all recruitment agencies:** Transfix does not accept unsolicited agency resumes and will not be held responsible for any fees related to unsolicited resumes.

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