Director of Service Operations

4 weeks ago


Doral, United States Affinity Resources Full time

The Ideal candidate should have a background in with Commercial Generator and rental equipment The Service Operations Manager is a key role in the company responsible for planning, directing, coordinating, and overseeing service activities and ensuring development and implementation of efficient operations and cost-effective systems to meet current and future needs. The ideal candidate will have a sharp business mind and proven success in managing multiple departments for maximum productivity.

ESSENTIAL DUTIES: • Manage the Service business in conjunction with partners to ensure support for customer business strategies. • Coordinate, manage and monitor the workings of various departments in the organization. • Plan and monitor the day-to-day running of business to ensure smooth progress. • Regularly evaluate the efficiency of business procedures according to organizational objectives and apply improvements. • Guide the development of technical services strategies, goals, and efficiency. • Review work orders, invoices, and time reports for accuracy, and to ensure timely operational flow. • Manage procurement processes and coordinate material and resources allocation. • Oversee customer support processes and organize them to enhance customer satisfaction and maximize profits. • Create and assess KPIs and identify opportunities to increase profitability across business lines by improving service with existing clients. • Review financial information and adjust operational budgets to promote profitability. • Ensure equipment and facilities are maintained, improved, and managed to support excellent operational capability and performance. • Responsible for recruiting, developing, coaching, and mentoring to ensure Team members have the skills to deliver exceptional service. • Manage relationships with external partners and vendors. • Additional duties as assigned.

REQUIREMENTS/EXPERIENCE: • Two or more years of proven success in an operations management role. • Knowledge and experience in organizational effectiveness and operations management. • Excellent ability to delegate responsibilities while maintaining organizational control of service operations and customer service. • Knowledge and understanding of financial and budgeting processes. • Proficiency in conflict management and business negotiation processes. • Computer skills to include use of Excel, Word, PowerPoint, and Email. • Able to adapt to rapidly changing situations adjusting initiatives and priorities accordingly. • Highly organized with effective time management skills. • Proficient at follow through with customers. • Must work well with others and possess good people skills.

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