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Service Director

2 months ago

Doral, United States AutoNation Full time

The Service Director/Manager is the leader of the Service department within an AutoNation store. This role drives the performance of Service Area by attracting, developing and retaining great talent and creating an exceptional service experience for our Customers.

What are the day-to-day responsibilities?

Setting a clear vision and goals for the Service Department to achieve targeted performance. Driving a highly efficient sales and production operation to get Customers in an out quickly while ensuring our 'fix it right the first time' brand promise is upheld. Engaging and motivating the team to achieve key goals, performance expectations and AutoNation best practice processes Attracting, developing and retaining the very best talent for the store. Creating an exceptional customer experience to drive customer loyalty. Ensuring the Service area is retail-ready with proper displays, point-of-purchase information and visible competitive pricing for maintenance products. Managing the business in accordance with AutoNation and manufacturer requirements and processes. Analyzing the business to determine shortfalls and developing action plans to improve performance. Driving the business through a high-level of involvement in the day-to-day operations.

How will I know if I am successful?

The performance of a Service Director/Manager is measured by achieving: Targeted sales and profit Targeted expense management Targeted Associate retention Targeted Customer Satisfaction Index

What are the requirements for this job?

High School diploma or equivalent Service and/or Parts Management experience Ability to set and achieve targeted goals Proven ability to attract, develop and retain great talent Strong financial and business acumen and the ability to drive revenue and profitability Demonstrated communication and interpersonal skills Organization and follow-up skills Experience and desire to work with technology Valid in-state driver's license and have and maintain an acceptable, safe driving record

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