Customer Service Representative

2 weeks ago

Longview, United States Nippon Dynawave Packaging Co. Full time

NDP's Customer Service Department is seeking a qualified individual. The primary roles and responsibilities for CS are to:

  • Provide support to external customers including order entry/advice and status tracking
  • Serve as a customer liaison to manage production and delivery scheduling, problem solving, customer claims and satisfaction assessments
  • Serve as a customer liaison to assist GTS with facilitating shipments and documentation domestically and internationally as needed
  • Gather and disseminate customer and market information. The responsibility includes working with NDP's Sales and CS team to match customer needs with mill capabilities.
  • Periodically visit customers to develop and maintain good working relationships.
  • Participate in team-based system that focuses on identifying and implementing improvement opportunities to maintain leadership in the Liquid Packaging Board industry.
  • Comply with all training and personal development plans
Team member responsibilities and duties change over time, as business, team, and individual needs change. These roles are periodically renewed to continually develop the skills of the Customer Service Department and to provide the highest level of service to our customers.As the business and team needs change, and as the skills and knowledge of the successful customer service representative grows, it is anticipated and expected that the current job responsibilities and focus would shift.As a member of NDP, be willing to step out and be a part of the mill team to support needs outside Customer Service, which allows opportunity to understand mill capabilities better.

Primary responsibilities for the current openings will be determined based on skills of the selected candidates and existing team members.

Requirements for CST and the Current Opening:
  • Strong familiarity and experience with Microsoft Office Suite (Word, Excel)
  • Ability to gain respect, trust, and credibility with customers
  • Ability to prioritize competing needs and to be flexible
  • Ability to work effectively, independently and be self-motivated
  • Ability to meet deadlines with a high level of accuracy
  • Be an effective member of teams, good communicator, and listener
  • Handle difficult, stressful situations calmly and diplomatically
  • Possess strong problem-solving skills and ability to apply across complex systems
  • Ability to document and improve business (Sales, CS) processes
  • Possess a positive, mature, professional attitude
  • Ability to work with diverse groups of people and to perform strongly in a team-based environment
  • Strong interpersonal skills
  • Strong communication skills
  • Possess desire to broaden skillset within mill setting
  • Generally, be available to work within the hours of 7:30 and 4:00. Must be willing to flex to meet business and customer needs.
DESIRABLE:
  • Two or more years of manufacturing experience and knowledge of mill operations including ensuring completion of orders and production scheduling
  • Paper mill experience and knowledge of mill operations
  • Knowledge of managing inventories and deliveries
  • Experience in logistics and transportation including truck, rail, intermodal and breakbulk applications
  • Experience in export shipments and documentation requirements, regarding INCO Terms
  • Strong experience and ability to create spreadsheets
  • Strong familiarity and experience with System 2000 and PTS/PPS or similar sales order processing and roll tracking software
  • Flexible/adapts easily to change

  • Customer Service Representative

    5 months ago

    Longview, United States Norco, Inc. Full time

    Norco is currently seeking an individual to fill our Medical Store Customer Service Representative position. The Medical Store Customer Service Representative is responsible for serving walk-in customers and phone-in customers. Other responsibilities Customer Service Representative, Customer Service, Representative, Manufacturing, Retail, Medical

  • Customer Service Representative

    5 months ago

    Longview, United States Airgas Full time

    Airgas, Inc. - JobID: R10046606 [Customer Service Representative] As a Customer Service Representative at Airgas, you'll: Provide a superior level of service/support to customers and sales force; Handle busy incoming telephone orders and answer customer inquiries; Establish and maintain strong working relationships with customers; Provide efficient and...

  • Customer Service Representative

    4 months ago

    Longview, United States U-Haul Full time

    Location: 410 W Marshall Ave, Longview, Texas 75601 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional...

  • Customer Service Representative

    1 month ago

    Longview, Washington, United States Bob Beal - State Farm Agent Full time

    Job OverviewAs a Customer Service-Sale Representative with Bob Beal Insurance Agency, Inc., you will be responsible for delivering exceptional client experiences that drive the growth of our successful insurance agency. Your attention to detail, customer service skills, and passion for helping others make you an ideal fit. You will have opportunities to...

  • Customer Service Representative

    4 weeks ago

    Longview, Washington, United States Lower Columbia College Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to our visitors, responding to inquiries, and maintaining a clean and welcoming environment.Key ResponsibilitiesProvide excellent customer service to...

  • Customer Service Representative

    5 months ago

    Longview, United States Norco, Inc. Full time

    Company Description Founded in 1948, Norco is headquartered in Boise, Idaho and has more than 70 branches in Idaho, Montana, Oregon, Nevada, Washington, Utah and Wyoming. As a family and employee owned company we operate the nation's largest independent gas manufacturer/distributor of welding, safety, medical equipment and supplies. Norco is proud to be...

  • Customer Service Representative

    4 weeks ago

    Longview, Texas, United States BISHS RV INC Full time

    Job DescriptionWe are seeking a highly skilled and detail-oriented individual to join our team as a Customer Service Representative. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.Key Responsibilities:Respond to customer...

  • Customer Service Representative

    4 weeks ago

    Longview, Texas, United States U-Haul Full time

    Job Summary:U-Haul is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.Key Responsibilities:Assist customers with U-Haul...

  • Customer Service Representative Position

    2 weeks ago

    Longview, Texas, United States U-Haul Full time

    U-Haul is seeking a friendly and motivated Customer Service Representative to join our team. As a key member of our team, you will be responsible for providing exceptional service to our customers, ensuring they have a seamless experience with our products and services.Key Responsibilities:Assist customers with U-Haul products and servicesUse U-Scan...

  • Retail Customer Service Representative

    4 weeks ago

    Longview, Texas, United States Sam's Club Full time

    Job Summary:We are seeking a highly skilled and customer-focused Retail Customer Service Representative to join our team at Sam's Club. As a key member of our front-end team, you will play a vital role in providing exceptional service to our members, ensuring a positive shopping experience, and driving sales growth.Key Responsibilities:Provide exceptional...

  • Customer Service Sales Representative

    1 month ago

    Longview, Texas, United States Talent Hire Recruitment Full time

    Job OpportunityWe are seeking a dedicated and driven individual to join our team as a Customer Service Sales Representative. As a Life Insurance Benefits Advisor, you will work remotely to provide outstanding customer service and support to our client base.Key ResponsibilitiesContact leads to schedule virtual meetings with clientsPresent benefit programs to...

  • Customer Service Representative

    4 weeks ago

    Longview, Texas, United States GovernmentJobs Full time

    Job SummaryAs a Customer Service Representative with the City's Water Utilities Division, you will be responsible for providing exceptional customer service to utility customers. Your duties will include receiving and processing service requests, processing and posting utility payments, and performing other related duties as assigned.Key Responsibilities•...

  • Customer Service Representative

    1 month ago

    Longview, Washington, United States The Home Depot Full time

    Customer Service/Sales Associate RoleWe are seeking a skilled Customer Service/Sales Associate to join our team at The Home Depot. As a key member of our sales team, you will be responsible for providing exceptional customer service and sales support to our customers.Key Responsibilities:Provide fast and friendly service to customers, actively seeking out...

  • Customer Service Representative

    1 month ago

    Longview, Texas, United States Insta-Cash Pawn Full time

    Job Opportunity at Insta-Cash PawnWe are seeking a highly motivated and customer-focused individual to join our team in Longview, Texas. As a Pawn Industry Professional, you will have the opportunity to work in a dynamic and fast-paced environment, interacting with a diverse range of customers and learning about various products and services.Key...

  • Customer Service Ambassador

    4 weeks ago

    Longview, Texas, United States Family Dollar Full time

    Key Responsibilities:As a Customer Service Representative at Family Dollar, you will be responsible for delivering exceptional customer service, greeting customers, and assisting them with merchandise selection. You will also be responsible for completing cash register transactions and answering questions regarding the store and merchandise.Key Skills:•...

  • Customer Service Representative

    4 weeks ago

    Longview, Texas, United States Nationstar Mortgage LLC dba Mr. Cooper. Full time

    Unlock the Dream of HomeownershipAt Nationstar Mortgage LLC d/b/a Mr. Cooper, we're dedicated to making homeownership a reality for our customers. As a Customer Service Associate, you'll play a vital role in delivering exceptional service and support to our clients.Key Responsibilities:Answer inbound and outbound calls to assist customers with payment...

  • Customer Service Representative

    4 weeks ago

    Longview, Texas, United States COWBOY CHICKEN Full time

    Job SummaryWe are seeking a skilled Cashier to join our team at Cowboy Chicken. As a Cashier, you will be responsible for providing exceptional customer service, processing orders accurately, and maintaining a clean and organized workspace.Key ResponsibilitiesCustomer Service: Greet guests with a warm and welcoming demeanor, answer questions about our menu,...

  • Customer Service Representative>

    6 months ago

    Longview, United States GovernmentJobs.com Full time

    Government Jobs - Full-Time - $31,694.00 Annually Performs a variety of customer service functions on behalf of the City's Water Utilities Division; provides information and assistance to utility customers; receives and processes service requests; processes and posts utility payments; and performs other related duties as assigned.

  • Customer Service Representative

    4 weeks ago

    Longview, Washington, United States Safeway Full time

    About the Role:Safeway is seeking a dedicated and customer-focused individual to join our team as a Retail Sales and Store Support Associate. As a key member of our store team, you will be responsible for providing exceptional customer service, interacting with customers, and supporting fellow associates in achieving our company goals.Key Responsibilities:Be...

  • Customer Service Representative

    4 weeks ago

    Longview, Texas, United States Insta-Cash Pawn Full time

    About Insta-Cash PawnWe are a dynamic and fast-paced pawn shop in Longview, Texas, seeking a motivated individual to join our team. As a customer-focused company, we prioritize building strong relationships with our customers and providing exceptional service.Key ResponsibilitiesGreet and interact with all customers in a friendly and professional...