Customer Service Representative
7 days ago
We are seeking highly skilled Customer Service Representatives to join our team at Five Star Call Centers. As a key member of our contact center, you will play a vital role in delivering exceptional customer experiences and building strong relationships with our clients.
About the RoleThis is a full-time, work-from-home position for individuals living in the state of Texas. The successful candidate will be responsible for providing top-notch customer service via phone, responding to customer inquiries, resolving issues, and promoting products and services.
Key Responsibilities- Provide exceptional customer service via phone, responding to inquiries and resolving issues in a timely and professional manner.
- Take incoming calls, schedule appointments, process credit cards, and offer service plans to customers.
- Process refunds, set up maintenance contracts, and extended warranties in our Del-Air computer database.
- Manage data entry, including emails, text messages, and other communication tools to efficiently route manpower and resources.
- Makes outbound customer calls to follow up on service, coordinate scheduling, and offer service plans.
- Ensure good customer relations are maintained and customer claims and complaints are resolved fairly and effectively.
- Access company and client resources to accurately handle customer calls.
- Upsell products when opportunities arise and adapt to changing situations without compromising efficiency or composure.
- Previous 1 year customer service or support experience required.
- Previous 1 year call center or office background experience required.
- Technical savvy, able to toggle between multiple browsers and systems using dual monitors.
- Previous remote work from home experience preferred.
- Quick learner and able to work independently.
- Type 35 words per minute accurately.
- Strong phone and verbal communication skills along with active listening.
- Must be 18 years of age.
- A background check applicable with state and federal laws will be required.
- $14.50/hour starting pay, plus shift differential (extra $1/hr nights & weekends).
- Work hours: shifts between 7:00am-5:30pm (CST); work days: Mon-Fri + every other weekend.
- Paid training typically 2 weeks in length from 8:00am-5:00pm (CST).
- Status: Full-time-Benefit(40 hrs) eligible 1st of month after 60 days.
The above statements describe the general nature and level of work. The successful candidate will also have the opportunity to cross-train as requested and work in a dynamic environment where flexibility and adaptability are essential.
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