Customer Service Representative

7 days ago


Longview, Texas, United States Five Star Call Centers Full time
Job Overview

We are seeking highly skilled Customer Service Representatives to join our team at Five Star Call Centers. As a key member of our contact center, you will play a vital role in delivering exceptional customer experiences and building strong relationships with our clients.

About the Role

This is a full-time, work-from-home position for individuals living in the state of Texas. The successful candidate will be responsible for providing top-notch customer service via phone, responding to customer inquiries, resolving issues, and promoting products and services.

Key Responsibilities
  • Provide exceptional customer service via phone, responding to inquiries and resolving issues in a timely and professional manner.
  • Take incoming calls, schedule appointments, process credit cards, and offer service plans to customers.
  • Process refunds, set up maintenance contracts, and extended warranties in our Del-Air computer database.
  • Manage data entry, including emails, text messages, and other communication tools to efficiently route manpower and resources.
  • Makes outbound customer calls to follow up on service, coordinate scheduling, and offer service plans.
  • Ensure good customer relations are maintained and customer claims and complaints are resolved fairly and effectively.
  • Access company and client resources to accurately handle customer calls.
  • Upsell products when opportunities arise and adapt to changing situations without compromising efficiency or composure.
Requirements
  • Previous 1 year customer service or support experience required.
  • Previous 1 year call center or office background experience required.
  • Technical savvy, able to toggle between multiple browsers and systems using dual monitors.
  • Previous remote work from home experience preferred.
  • Quick learner and able to work independently.
  • Type 35 words per minute accurately.
  • Strong phone and verbal communication skills along with active listening.
  • Must be 18 years of age.
  • A background check applicable with state and federal laws will be required.
Benefits
  • $14.50/hour starting pay, plus shift differential (extra $1/hr nights & weekends).
  • Work hours: shifts between 7:00am-5:30pm (CST); work days: Mon-Fri + every other weekend.
  • Paid training typically 2 weeks in length from 8:00am-5:00pm (CST).
  • Status: Full-time-Benefit(40 hrs) eligible 1st of month after 60 days.

The above statements describe the general nature and level of work. The successful candidate will also have the opportunity to cross-train as requested and work in a dynamic environment where flexibility and adaptability are essential.



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