Customer Success Manager
2 days ago
Role : Manager - Customer Success / Account Manager
Location : Dallas, TX/ Springfield, OH/ Las Vegas, NV/ Seattle, WA /Clevelenad, OH/ NYC, NY
- Client relationship management and business development: manage client relationships, build portfolio, own the opportunity management cycle: Prospect-Evaluate-Propose-Close
- Client delivery assurance: collaborate with all delivery stakeholders involved to ensure fulfilment of all commitments to the client
- Account planning and governance: create the account plan including relationships required, opportunities to be pursued, price decisions, etc.
- Own P&L responsibility for a fortune 100 customer
- Drive profitable growth of the account relationship. through identifying and overseeing the closure of new, renewal, and expansion opportunities.
- Manage portfolio of projects and guide the delivery team to ensure successful execution for the respective account
- Take ownership to grow revenue at existing key accounts and mine new accounts and customers
- Interact with Pre Sales, Solution Managers, Delivery Managers and Technical Architects to get the work done
- Take ownership on key metrics such as Project Profitability and Revenue growth
- Bottom line accountability for Governance and Customer Satisfaction in Project interactions
- Review the performance metrics of the account with the delivery, operations and finance teams on regular basis.
- Maintain the customer satisfaction score on an average of 4.0 & above and overall portfolio of projects carried to be over $500k in revenue per month. project execution
- Initiate and delivery of projects in conjunction with dedicated DMs or shared DMs
- Fair evaluation of the team and eliminating constraints towards successful
Required Qualifications
- A minimum of 8 years of experience in a client facing role or account leadership role in the IT professional services or management consulting firm
- Experience of leading diverse teams, experience of cultivating and collaborating in a multi-cultural environment
- Strong experience with the global service delivery model
- Bachelor’s Degree OR equivalent combination of education, training, and experience.
- Strong sales/relationship management/account management experience.
- Track record of interacting and building relationship with C-level client contacts
- Hands-on experience with proposal creation and leading proposal presentations
- Strong leadership, interpersonal, communication and presentation skills
- Wide variety of IT and business consulting engagement experience
-
Customer Success Manager
7 days ago
Dallas, Texas, United States SEMNOX SOLUTIONS LLC Full timeCustomer Success PositionWe are seeking an experienced Customer Success Manager to join our team at SEMNOX SOLUTIONS LLC. In this critical role, you will be responsible for maintaining strong relationships with our customers, ensuring their continued success through the effective use of our solutions and services.As a Customer Success Manager, you will work...
-
Customer Success Manager
6 days ago
Dallas, Texas, United States Targeted Talent Full timeJob Title: Customer Success ManagerThe role of a Customer Success Manager at Targeted Talent involves overseeing and assisting customer success employees in the performance of their job duties, including responding to customer inquiries and resolving issues or complaints.This position requires strong leadership skills, excellent communication and...
-
Customer Success Manager
7 months ago
Dallas, United States Cyberbit Full timeCyberbit Range is the world’s leading cyber-security training platform for cyber professionals with clients from Fortune 500, Universities, Governments, and Militaries globally. Sounds intriguing? That’s because it is!Cyberbit Range deploys real-world attacks using reverse-engineered malware onto a virtual corporate network, allowing users to defend...
-
Customer Success Manager
6 days ago
Dallas, Texas, United States Targeted Talent Full timeJob Description:The Customer Services Lead will oversee and assist customer success employees in performing their job duties, such as responding to customer inquiries and resolving issues or complaints.Responsibilities include helping build infrastructure and standard operating procedures for the department, creating company guidelines particularly related...
-
Customer Success Manager
4 days ago
Dallas, United States Anblicks Full timeWe are looking for a Customer Success Manager (CSM) with strong expertise in core banking and/or financial services to join our team. The CSM will play a pivotal role in ensuring the successful execution of projects, nurturing long-term client relationships, mitigating delivery risks, and identifying opportunities for account growth. This individual will be...
-
Customer Success Manager
2 weeks ago
Dallas, United States Anblicks Full timeWe are looking for a Customer Success Manager (CSM) with strong expertise in core banking and/or financial services to join our team. The CSM will play a pivotal role in ensuring the successful execution of projects, nurturing long-term client relationships, mitigating delivery risks, and identifying opportunities for account growth. This individual will be...
-
Customer Success Manager
5 days ago
Dallas, United States Anblicks Full timeWe are looking for a Customer Success Manager (CSM) with strong expertise in core banking and/or financial services to join our team. The CSM will play a pivotal role in ensuring the successful execution of projects, nurturing long-term client relationships, mitigating delivery risks, and identifying opportunities for account growth. This individual will be...
-
Customer Success Program Manager
2 weeks ago
Dallas, Texas, United States MongoDB Full timeAbout the RoleThe Senior Manager, Customer Success will be responsible for recruiting, mentoring, and developing a team of managers who will work directly with our customers. Your primary objective will be to craft and execute initiatives that increase customer retention, expansion, and satisfaction.
-
Photon | Customer Success Manager
5 days ago
dallas, United States Photon Full timeRole : Manager - Customer SuccessLocation : Dallas, TX/ Springfield, OH/ Las Vegas, NV/ Seattle, WA /Clevelenad, OH/ NYC, NYClient relationship management and business development: manage client relationships, build portfolio, own the opportunity management cycle: Prospect-Evaluate-Propose-CloseClient delivery assurance: collaborate with all delivery...
-
Customer Success Strategist
5 days ago
Dallas, Texas, United States Widger Talent LLC Full timeJob Title: VP, Customer SuccessLocation: Remote (USA)Estimated Salary:$120,000 - $180,000 per yearCompany OverviewWidger Talent LLC is a leading SaaS company that has revolutionized the way businesses operate in the real estate industry. Our innovative solutions have improved business performance by automating and streamlining operations.About the RoleWe are...
-
Sr Manager, Customer Success
3 weeks ago
Dallas, United States Disability Solutions Full timeDescriptionHi, We’re AppFolioWe’re innovators, changemakers, and collaborators. We’re more than just a software company – we’re pioneers in cloud and AI who deliver magical experiences that make our customers’ lives easier. We’re revolutionizing how people do business in the real estate industry, and we want your ideas, enthusiasm, and passion...
-
Customer Success Leader
2 weeks ago
Dallas, Texas, United States Widger Talent LLC Full timeWidger Talent LLC is a leading SaaS company that revolutionizes business performance by automating and streamlining operations for individuals and teams in the real estate industry.The Head of Customer Experience at Widger Talent LLC will oversee our Customer Success Team, building, scaling, and leading our Help Desk, Implementation, and Account Management...
-
Partner - Customer Success
2 months ago
dallas, United States Smart Energy Water Full timeRoles: Partner - Customer SuccessLocation: San Diego, Phoenix, Sacramento, Philadelphia, Dallas, New York, Chicago www.sew.aiJob Description: As a Partner - Customer Success, you will be responsible for overseeing SEW AI Platform portfolio of Regional Clients, essentially leading SEW Energy & Utilities Digital Transformation programs. To succeed in this...
-
Partner - Customer Success
4 days ago
Dallas, United States Smart Energy Water Full timeRoles: Partner - Customer SuccessLocation: San Diego, Phoenix, Sacramento, Philadelphia, Dallas, New York, Chicago www.sew.aiJob Description: As a Partner - Customer Success, you will be responsible for overseeing SEW AI Platform portfolio of Regional Clients, essentially leading SEW Energy & Utilities Digital Transformation programs. To succeed in this...
-
Partner - Customer Success
2 months ago
Dallas, United States Smart Energy Water Full timeRoles: Partner - Customer SuccessLocation: San Diego, Phoenix, Sacramento, Philadelphia, Dallas, New York, Chicago www.sew.aiJob Description: As a Partner - Customer Success, you will be responsible for overseeing SEW AI Platform portfolio of Regional Clients, essentially leading SEW Energy & Utilities Digital Transformation programs. To succeed in this...
-
Customer Success Specialist
4 months ago
Dallas, United States AED123 Full timeAED123 provides businesses and organizations with Automated External Defibrillator (AED) services. 24 lives have now been saved by the AEDs that we manage! We are doubling in size every year and need more hands on-deck. WHO YOU ARE You are a smart, hard-working, and good at customer communication and maintenance of customer data. You want your work to be...
-
Customer Success Specialist
4 days ago
Dallas, United States AED123 Full timeAED123 provides businesses and organizations with Automated External Defibrillator (AED) services. 26 lives have now been saved by the AEDs that we manage! We are doubling in size every year and need more hands on-deck.WHO YOU AREYou are a smart, hard-working, and good at customer communication and maintenance of customer data. You want your work to be...
-
Customer Success Specialist
6 months ago
Dallas, United States AED123 Full timeAED123 provides businesses and organizations with Automated External Defibrillator (AED) services. 24 lives have now been saved by the AEDs that we manage! We are doubling in size every year and need more hands on-deck.WHO YOU AREYou are a smart, hard-working, and good at customer communication and maintenance of customer data. You want your work to be...
-
Customer Success Strategist
5 days ago
Dallas, Texas, United States Amazon Full timeAbout the JobAt Amazon Web Services (AWS), we are seeking a skilled Customer Solutions Manager (CSM) to help drive revenue, adoption, and growth from large and mid-market accounts to enterprise-level customers. As a CSM, you will engage directly with customers to facilitate cloud migration initiatives and maximize customer value through education and...
-
Customer Success Associate
1 month ago
Dallas, United States Wolters Kluwer Full timeWe are currently seeking dynamic Customer Success Associates to join our growing teams across the country. CT (Corporate Trust) Corporation is the global leader of legal entity management, corporate compliance and due diligence solutions. Businesses and law firms around the world trust CT Corporation to manage their most critical business and legal...