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Chargeback Analyst II

3 months ago

Parsippany, United States NESCO Inc Full time
Title: Chargeback Analyst II

Shift: Monday - Friday, 8:00 AM - 5:00 PM (Hybrid: Onsite Tuesday and Wednesday; Remote Monday, Thursday, and Friday)

Core Essential Skills:
  • Proficient in Flex Chargeback processing
  • Experience using X-ray for processing in Flex
  • SAP BI Reporting (preferred)
  • High attention to detail
  • Strong professional communication skills
  • Team-oriented with a proactive approach
  • Motivated and self-driven
Position Summary: The Chargeback Analyst II is responsible for the accurate and timely review and validation of debit memos for chargebacks using Model N Flex. The role involves resolving chargeback errors, managing chargeback accounts with an annual value exceeding $8 billion, and ensuring accurate indirect sales data for sales incentives and profitability analysis. The analyst will perform account analysis, identify trends in errors and dollar amounts, and report findings to management.

Travel Requirements: Minimal

Essential Duties & Responsibilities:
  1. Chargeback Processing (30%): Analyze daily chargeback transactions to ensure accuracy and timeliness within 3-5 days in the Model N Flex system. Investigate and resolve chargeback errors, proactively address systemic issues, and provide account analysis for management review.
  2. Client Communication (20%): Serve as the primary contact for customers, national account managers, and various internal departments (pricing, accounts receivable, government pricing, finance, returns, rebates, IT, and EDI). Identify potential revenue leakage issues and propose solutions.
  3. Reporting & Analysis (10%): Analyze and report indirect sales data to Client Account Managers, the Branded Business Unit, and the Government Pricing team. Identify trends in wholesaler chargeback submissions and communicate their impact to management. Proficiency in Excel required.
  4. Wholesaler Relationship Management (15%): Manage relationships with wholesalers by providing error trends, coordinating conference calls, preparing agendas, documenting meeting notes, and tracking follow-up items.
  5. Deduction Analysis (5%): Assess customer deductions for validity and collaborate with the Accounts Receivable team to resolve chargeback deductions and reconciliation issues.
  6. Audit & Compliance (15%): Act as the primary contact for SOX, PWC, external, and internal audits. Investigate audit claims, provide supporting documentation, and work with the Rebates team to reconcile discrepancies between rebate claims and chargeback indirect sales.
  7. System Issue Resolution (5%): Identify and coordinate the resolution of Model N and EDI system issues with IT/EDI teams. Summarize and track issues for presentation to management.
Position Requirements:
  • Education: Bachelor's Degree (preferred)
  • Experience: 3+ years in a corporate or pharmaceutical setting, including functions such as Accounting, Finance, Customer Service, Marketing, or Chargebacks. Equivalent combination of education and experience will be considered.
  • Technical Skills: Proficient in Word, Excel, and familiarity with internet. Experience with Model N Flex is preferred.
  • Skills: Ability to work independently and as part of a team, strong verbal and written communication, organizational skills, adaptability to changing priorities, and problem-solving abilities.

Physical Requirements:
  1. Able to sit for extended periods (Frequent)
  2. Able to use general office and telecommunications equipment (Continuous)
  3. Capable of meeting client attendance requirements (Continuous)

Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.