Business Analyst III

3 weeks ago

Atlanta, United States WIVERSE Full time

Business Analyst III – Salesforce CRM

Location: Atlanta, GA- Hybrid

Pay rate: W2 Hourly

Contract with possible extension or hire

Role Summary

Recognized thought leader and visionary in process and underlying tools for sales process and service delivery automation at Client. Will have hands-on understanding of boundary partner needs (Marketing, Sales, Order Fulfillment, Engineering, Construction, and Product functional leads) and able to translate those needs into technical specifications within CRM/Service Delivery tools. Partners with cross-functional teams and stakeholders on ideas and solutions as well as implementation of those solutions to drive results in a high business impact environment. Routinely called upon to apply mastery of existing and emerging technologies, best-practices, and processes. A creative thinker who challenges the status quo. Serves as a SME to provide tactical guidance and support to teammates by answering questions and aiding in resolving difficult issues.

Primary Responsibilities

As part of the CRM team, ultimately be responsible for aiding in the creation of an enterprise-wide CRM solution via the Salesforce platform with key embedded integration to support Quote to Cash, order fulfillment. Facilitate creation of Business Requirements following an agile approach, or using the Business Process and Analysis (BPA) methodology as determined by the project sponsor Develop comprehensive E2E test cases at the application and multi-application levels Manage Scoring (approving) and claiming processes with Business and Technology stakeholders to review and refine business requirements and use cases to ensure they are clear, concise, and traceable; and to ensure business requirements will be satisfied by the appropriate teams / applications. Identify project stakeholders, risks and benefits of alternate designs; document assumptions; assess project impact of system changes to users, internal and external customers Develop Business Requirements (BRQs), including process flows and use cases Conduct BRQ reviews with project stakeholders and document consumers to ensure completeness and adherence to business requirements Consult with internal customers, cross-functional team members and external vendors to capture agreed-upon business objectives and processes to define business requirements Provide BA support for software testing and debugging plans to ensure requirements are met Provide status reporting for project progress, issues, dependencies and risks Proactively analyzes and documents solutions Identifies risks/pitfalls and articulates possible options Participates in business strategy & portfolio level discussions Knowledge of the business may be deep in one functional area with broad understanding of other functional areas. Knowledge sharing and mentoring of lower level team members is customary Sphere of relationship and influence is within team, with key stakeholders & with senior management Meeting facilitation

QUALIFICATIONS

Minimum

8 or more years of experience in related field (i.e. relevant business operations and/or system support, business process design, etc.). Workflow management experience CRM experience Process Flow creation experience 5 or more years of related experience if candidate possesses a related advanced degree and analytical thinking skills. Requirements solicitation & documentation experience for new products, lifecycle management and/or enhancements Manage, follow, and adhere to the long/short term product roadmap for CRM in conjunction with functional leads. Experience in full life cycle implementation (requirements gathering, process design, configuration, functional design, testing, conversion, and deployment). Ability to grasp and explain complicated subject matter to others across the business that are less connected to the situation and/or are less technically oriented Exceptional business acumen and story-telling skills – the ability to communicate an insight to be understood easily and to drive action. Excellent interpersonal, leadership, presentation, and collaborative skills to work effectively with teams throughout organization. Demonstrated problem solving ability Demonstrated ability to multi-task, work under pressure, and think analytically.

Preferred

BS/BA in Business Administration, Computer Science, Information Systems or a related field. MBA a plus. 5 years of experience in change management and methods & procedure documents Knowledge and understanding of Client Business internal sales order systems: ICOMS, OPTIX, Salesforce.com, WATTS, SERV, etc. Process Modeling/Analysis Training Facilitation PM Skills; coordinating, tracking, monitoring projects Sales Support experience, in a telecom business Experience in creating test cases and user testing. Experience in B2B service delivery process. Experience in the telecommunications industry. Experience with Agile methodologies. Experience with Visio and/or iGrafx, SharePoint Experience with JIRA.

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