Patient Navigator
4 weeks ago
Summary
Medix is seeking a Patient Navigator focused on increasing quality performance improvement measures for our patient population in a culturally and linguistic fashion.
Duties and Responsibilities
- Serve as an essential link between patients and all other care providers.
- Assist with the increase of performance improvement measures.
- Responsible for outreach telephone calls to patients who are due for preventative services.
- Identify patient barriers to care such as transportation, insurance, and language barriers,and refer patients as needed to additional resources to support engagement in care
- Assist in helping patients arrive at scheduled appointments on time and prepared,coordinating transportation when needed
- Schedule appointments for follow up appointments, consults and support services within established service standards, including dietitians, physician, specialty departments, etc.
- Develop concise patient summaries for use by the care team, and documentrecommendations made utilizing standardized care protocols in accordance with structures and guidelines.
- Develop patient education programs and tools around Hypertension, Breast CancerScreenings, and Diabetes, etc. Develop projects that will assist with improvement of patients healthcare outcomes
- Follow patients throughout the care continuum, including inpatient admissions, and collaborate with inpatient care management resources
- Deliver Weekly, Monthly Quarterly reports that demonstrate outcomes and performance improvement activities.
- Adhere to established productivity benchmarks.
- Attend trainings and learning opportunities that expand content knowledge and bestpractices
- Responsible for outreach efforts to establish and maintain positive working relationships with key departments physicians, office staff, diagnostic staff, nurses, community organizing, etc.
- Detailed QI Dashboard
- Responsible for Gather comments/information from patients and document appropriately in EMR system
- Provide detailed updates or anecdotes regarding the program
- Able to travel between clinic sites if needed
- Other duties assigned
- High school Dipolma or GED is a must (AA preferred)
- Medical Assistant certification required
- Be familiar with HEDIS measures and UDS.
- Bilingual SPANISH - REQUIRED
- 1-2 years of experience working with an FQHC or community health centers.
- Trained in EPIC or other similar electronic heath record platforms.
- Requires problem solving, decision making and critical thinking.
Schedule
Monday-Friday 8am-5pm Onsite Role
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