Customer Service Representative
4 weeks ago
About Acrisure: Acrisure is a global Fintech leader that combines the best of humans and high tech to offer multiple financial products and services to millions of businesses and individual clients. We connect clients to solutions that help them protect and grow what matters, including Insurance, Reinsurance, Cyber Services, Mortgage Origination and more. Acrisure employs over 17,000 entrepreneurial colleagues in 21 countries and has grown from $38 million to $4.3 billion in revenue in just over ten years. Our culture is defined by our entrepreneurial spirit and all that comes with it: innovation, client centricity, and an indomitable will to win. Job Summary: The Commercial Lines Customer Service Representative provides service to customers and prospective customers, producers, underwriters, brokers, etc. Provides reconciliation of production and other reports. Functions personally and in collaboration with the appropriate processing specialist. Responsibilities: Answers questions about existing policies via phone, USPS, and other delivery services such as email/fax. Collaborates with processing specialists and producers to process new business/renewal applications, providing a quote to the client. Processes renewals, changes, and cancellations in a timely manner. Utilizes outside websites to enter applications. Updates renewal policy information in Agency database & processes transactions. Documents receipts of payments and collaborates follow up on past due payments. Collaborates with producers to reconcile monthly production reports. Collaborates with processor to ensure timely and accurate completion of responsibilities. Maintains prospect and customer account information in Agency database. Runs expiration reports on a monthly basis and coordinates renewals with producers. Collaborates with accounting personnel to reconcile/rectify accounts in the area of responsibility. Processes bonds (public officials/FHA/Notary, etc.) Performs other duties as assigned. Education/Experience: High school diploma or the recognized equivalent. Minimum three years successful customer service experience. Property/Casualty licensure, and related product knowledge required; otherwise, this licensure is to be obtained within one year of hire and maintained during employment term. Proficiency in personal computers, MS Word, Database (preferably Applied Systems), and Internet and electronic mail. Proficiency with standard calculators. Other Qualifications: Ability to build and maintain good working relationships with prospective and current customers, underwriters, other company representatives, and colleagues to ensure an outstanding level of customer satisfaction. Outstanding communication skills, both written and oral. Strict attention to detail. High organizational skills, with the ability to multi-task and maintain organization in a fast-paced and ever-changing environment. Ability to maintain composure and professionalism under trying conditions. Ability to maintain discretion and confidentiality relative to information obtained while servicing prospective and current customers. Ability to read, analyze, and interpret common professional documents, legal documents such as insurance policies, binders, etc., and manuals. Ability to respond to common inquiries or complaints from customers and managers. Ability to effectively present information to customers, colleagues, and managers. Ability to calculate percentages and basic mathematical functions. Ability to collect data, define problems, establish facts, and draw valid conclusions. Ability to interpret and work with both abstract and concrete variables. Acrisure is committed to employing a diverse workforce. All applicants will be considered for employment without attention to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status. California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at www.Acrisure.com/privacy/caapplicant. To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure’s property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisure’s Human Resources Talent Department. #J-18808-Ljbffr
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Customer Service Representative
3 months ago
Kalamazoo, United States PNC Bank Corp. Full timePerforms customer service activities and initiatives for a broad range of products, services and problem resolution that occurs across multiple channels for our customers. Delivers CARES model to customers and service partners. Receives, investigates Customer Service Representative, Customer Service, Customer Experience, Representative, Benefits, Retail,...
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Customer Service Representative
2 weeks ago
Kalamazoo, United States Green Bay Packaging, Kalamazoo Div. Full timeCustomer Service Representative: You will be expected to: Provide timely and accurate information about incoming customer order status and product knowledge requests. Process customer orders/changes, and returns according to established department policies and procedures. Process customer returns according to...
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Customer Service Representative
4 weeks ago
Kalamazoo, United States Green Bay Packaging Full timeCustomer Service Representative Position Overview This is not your average Customer Service Representative position! Do you enjoy working with Customers/Clients one-on-one to ensure all their order needs are met? Do you have exceptional organizational skills? Are you extremely detail-oriented? Then this position might be for you! It is NOT a call center...
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Customer Service Representative
3 months ago
Kalamazoo, United States Green Bay Packaging Full timeCustomer Service Representative ID 2024-2529 Category Customer Service Division Kalamazoo Division Position Overview This is not your average Customer Service Representative position! Do you enjoy working with Customers/ Clients one on one to make sure all their order needs are met? Do you...
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Customer Service Representative
3 months ago
Kalamazoo, United States Green Bay Packaging Full timePosition Overview: This is not your average Customer Service Representative position! Do you enjoy working with Customers/ Clients one on one to make sure all their order needs are met? Do you have exceptional organizational skills? Are you extremely detail orientated? Then this position might be for you!! It is NOT a call center position where you answer...
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Customer Service Representative
2 months ago
Kalamazoo, United States U-Haul Full timeLocation: 1004 Portage, Kalamazoo, Michigan 49001 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional...
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Customer Service Representative
1 week ago
Kalamazoo, Michigan, United States AT&T Full timeJob Summary:We are seeking a highly skilled and motivated Customer Service Representative to join our team at AT&T. As a Customer Service Representative, you will be responsible for connecting, repairing, and rearranging cable conductors, reviewing and analyzing prints, diagrams, or schematic drawings, and performing other technical tasks to ensure the...
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Customer Service Representative
4 weeks ago
Kalamazoo, United States Consumers Credit Union Full timeCustomer Service Representative The Consumers Credit Union team is looking to hire a passionate Customer Service Representative to join our team. As a Customer Service Representative, you will provide exceptional service to enhance member relationships and exceed member expectations - in-person, over the phone or virtually. Our ideal candidate has a great...
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Customer Service Representative
5 days ago
Kalamazoo, Michigan, United States AT&T Full timeJob Summary:We are seeking a highly skilled and motivated Customer Service Representative to join our team at AT&T. As a Customer Service Representative, you will be responsible for connecting, repairing, and rearranging cable conductors, reviewing and analyzing prints, diagrams, or schematic drawings, splicing and waterproofing coverings, and repairing and...
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Customer Service Representative
5 days ago
Kalamazoo, Michigan, United States Galaxy Technologies Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Galaxy Technologies. As a key member of our sales and support team, you will be responsible for providing exceptional customer service and support to our business clients.Key ResponsibilitiesProvide timely and effective...
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Customer Service Representative
3 hours ago
Kalamazoo, Michigan, United States Sherwin-Williams Full timeAbout the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our retail team, you will be responsible for providing exceptional customer service, answering product questions, and making recommendations to drive sales.Key ResponsibilitiesProvide outstanding customer...
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Customer Service Representative
4 days ago
Kalamazoo, Michigan, United States Sherwin-Williams Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales team, you will be responsible for providing exceptional customer service, building strong relationships with our customers, and driving sales growth.Key ResponsibilitiesProvide excellent customer...
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Customer Service Representative
2 weeks ago
Kalamazoo, Michigan, United States Landon Kovacs - State Farm Agent Full timeJob OverviewLandon Kovacs - State Farm Agent is seeking a highly skilled and customer-focused professional to join their team as an Account Representative. As a key member of the agency, you will be responsible for building and maintaining strong relationships with customers, providing exceptional service, and promoting insurance options to meet their...
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Customer Service Representative
1 week ago
Kalamazoo, Michigan, United States Kellogg Community Credit Union Full timeJob Summary:Kellogg Community Credit Union is seeking a highly motivated and customer-focused Virtual Solutions Representative to join our team at our Drake Road branch location.Key Responsibilities:Provide exceptional customer service to members through phone calls, ensuring a world-class experience.Cross-sell products and services to meet members' needs,...
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Customer Service Representative
1 month ago
Kalamazoo, Michigan, United States tapwage Full timeAbout Acrisure:Acrisure is a global Fintech leader that combines the best of humans and high tech to offer multiple financial products and services to millions of businesses and individual clients. We connect clients to solutions that help them protect and grow what matters, including Insurance, Reinsurance, Cyber Services, Mortgage Origination and...
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Customer Service Representative
3 months ago
Kalamazoo, United States INITIAL, INC. Full time**Customer Service Representative** CAROUSEL_PARAGRAPH * Kalamazoo, Michigan * Customer Service/Support * 29582 Rentokil ** Share Job** ** Job Description** **Customer Service Representative** Griffin Pest Solutions is the largest pest control company in the world, and we are the third largest pest control company in North America. We pride ourselves on...
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Customer Service Representative
2 months ago
Kalamazoo, United States Rentokil Initial Full time**Customer Service Representative** CAROUSEL_PARAGRAPH * Kalamazoo, Michigan * Customer Service/Support * 30539 Rentokil ** Share Job** ** Job Description** **Customer Service Representative** **Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!** Griffin Pest Solutions is the largest pest control company in the world, and we are the...
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Customer Service Representative
6 days ago
Kalamazoo, Michigan, United States Sherwin-Williams Full timeJob SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales team, you will be responsible for providing exceptional customer service, building strong relationships with wholesale and retail customers, and driving sales growth.Key ResponsibilitiesCustomer...
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Customer Service Representative
5 days ago
Kalamazoo, Michigan, United States Sherwin-Williams Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our retail team, you will be responsible for providing exceptional customer service, driving sales growth, and maintaining a high level of product knowledge.Key ResponsibilitiesCustomer Service: Ensure high...
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Plumbing Wholesale Customer Service Representative
2 months ago
Kalamazoo, United States ETNA Supply Full timeJob DescriptionJob DescriptionAre you passionate about providing exceptional service? Do you thrive on helping others and creating memorable experiences? We have an amazing opportunity for you! We are currently hiring for a Customer Service Representative! As a Customer Service Representative, you will be the voice of our brand, the problem solver, and the...