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FOH Restaurant Lead

1 month ago

Provo, United States Solitude Mountain Resort Full time

Seasonal (Seasonal) JOB TITLE: FOH Restaurant Lead (assistant manager) DIVISION: Food and Beverage REPORTS TO: Village Dining Room Manager LOCATION: Honeycomb Grill CLASSIFICATION: Full-Time / Seasonal POSITION: Starts Nov. 23' through May 24' The Front of House Lead is responsible for day-to-day operations of the restaurant. This is a leadership role that reports directly to the Village Dining Room Manager. Our F&B team is composed of 5 restaurants, 3 mountain lodges, and a banquets department. The winning candidate will be coachable, flexible, and have a passion for taking care of others. Past experiences demonstrate repeated sound decision-making, empathy, and patience. Ski industry hospitality positions are amongst the most exciting, diverse, and rewarding in the hospitality industry. No two days are alike. We are looking for someone who wants to grow their career in the restaurant industry as well as enjoy the amazing perks and benefits of working at Solitude Mountain Resort. SPECIFIC JOB REQUIREMENTS: Demonstrate knowledge of customer service to execute Solitude's standards. Experience with cash handling is required. Bartending experience preferred. Exceptional organization and time management skills. Proactive problem-solving skills. Professional communication skills. Ability to work under pressure in a fast-paced setting. Must be punctual and reliable. Ability to obtain and maintain current, valid state-required licenses and or certifications such as Food Handler's Permit and Sips and Tips. Previous leadership position in the hospitality field. Short and medium-range planning and scheduling. Ability to coach and counsel. Enjoy quality food and beverage. Work collaboratively up and down the organizational chart. JOB DUTIES AND RESPONSIBILITIES: Ensure the building and inventory is secure. Ensure restaurant is running smoothly and efficiently. Handle guest complaints. Set up cash register for the day. Check in and put away deliveries. Follow established company procedures. Take lost and found items to the guest services. Assist guests with resort directions. Light snow removal on stairs, patio, and roof over-hangs. Provide backup support for servers, hosts, bartender, and busser. Provide shift coverage in employees' absence or during a break. Follow company policy and procedures as set forth in the handbook. Order and keep inventory of restaurant items accurately. Ensure we honor our hours of operation daily. Uphold operating standards. Ensure product needed for operations is on hand and stored properly. Oversight of bar, including inventory and DABS regulations. Anticipate potential hot spots in service and implement action plans to mitigate. Participate in training staff. Ensure we have a safe, inclusive work environment. Set day-to-day operational objectives for the team. Ensure policies and procedures are understood and followed by direct reports and customers. Provide day-to-day work direction for team, focused on maintaining steady workflow and productivity and resolving operational decisions. Perks of Working Here: Work & Play in the Mountains: Embrace the stunning Wasatch Mountains. Connect with fellow mountain enthusiasts. Benefits: Access to select Alterra Mountain Company Destinations. Free Solitude season pass for you and eligible dependents. Discounts on Solitude lift tickets for friends and family. Discounts on food, rentals, retail, and lessons. Other Perks: Comprehensive medical, dental, vision, and life insurance for eligible employees. Pro deals with outdoor brands. Generous 401(k) plan with company match. Free counseling service through Employee Assistance Program. #J-18808-Ljbffr