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Restaurant Manager

3 months ago

Provo, United States Sundance Mountain Resort Full time
Job DescriptionJob Description

s u n d a n c e


Job Title: FOUNDRY GRILL RESTAURANT MANAGER

Rate of Pay: DOE

Shift: Weekends, holidays and special events are required based on business needs.

FLSA Status: Exempt/Salaried


SUMMARY

Oversee all aspects of service & hospitality operations for Sundance's 3 meal restaurant. Work collaboratively with the Culinary team, Senior Restaurants Manager, and Beverage Manager to ensure the highest quality experience for the guest.


ESSENTIAL DUTIES/RESPONSIBILITIES

  • Lead a professional service team in providing exceptional service & hospitality to our guests, and service standards. Oversee and lead service team in daily training, monitoring and improving current standard operating procedures.
  • Guide the service team to make sure the restaurant's hospitality is excellent and always consistent. Ensuring genuine guest connection, listening and anticipating guest needs, enhancing the dining room experience, and ensuring every detail is managed & executed to Sundance standards.
  • Ensure staff has accurate information in all aspects of food, wine, service and resort information to share with guests.
  • Personally greet and/or seat 80 % of guests on a daily basis during peak times of each meal period to provide presence and leadership.
  • Own all aspects of Foundry Grill restaurant operations, hospitality and service standards during shift.
  • Ensure that dining spaces are clean, organized and in proper working order at all times. Ensure completion and effectiveness of side work and cleaning schedules.
  • Create schedules and hiring staff. Ensure that the Restaurants are properly staffed, that shifts are properly covered according to business demands and that the staff is properly trained.
  • Oversee and responsible for the set-up, confirmation and organization of restaurant reservations - assist in creating databases and create customer profiles
  • Responsible for reviewing staff performance and completing all other management paperwork and certifications in accordance with Sundance policy and Utah/Federal law.
  • Must be responsible for and oversee compliance with UDABS and State Laws. Provide direction and training to ensure that staff, facilities and record keeping are compliant with state laws and regulations as prescribed by the UDABS/County/State laws, rules and regulations.
  • Complete all applicable paperwork for the above responsibilities according to protocol and submit to HR in a timely manner.
  • Manages 40 - 50 people which includes lead supervisor, supervisors, bussers, servers, bartenders, and hosts..

PROFITABILITY

  • Responsible for assisting in the creation and administering Restaurant budgets.
  • Control costs, regulate sales and labor and maintain profitability standards.
  • Inventory supplies. Order supplies. Ensure restaurant supplies and stocks are at adequate levels for service.
  • Work closely with Senior Restaurant Manager, Beverage Manager, Director of Culinary, and Director of Dining on menus, food concepts, wine lists and guest feedback
  • Exhibit job and product knowledge sufficient to provide guests with accurate information in all aspects of food, service and resort information.

HOSPITALITY MANAGERMENT SKILLS

  • Oversee daily operations of the service & hospitality team to ensure smooth running and high-quality service.
  • Handle customer complaints and feedback, working to solve problems quickly and improve the guest experience.
  • Develop and implement policies and procedures to enhance operational efficiency and guest satisfaction.
  • Coordinate with other departments to ensure all guest needs are met and operations are synchronized.
  • Manage inventory and order supplies, keeping an eye on budget constraints and cost effectiveness.
  • Organize and oversee special events and promotions to enhance guest engagement and increase revenue.
  • Financial management and accountability including preparation and adherence to departmental budget and willingness to implement improvements to achieve the financial goals of Sundance Partners, LTD.
  • Provide leadership to position Sundance to achieve its vision.
  • Communicate goals and objectives in a manner which inspires employees to live and apply the guiding principles.
  • Assume responsibility and accountability for self and employees.
  • Ability to quickly evaluate alternatives and decide on a plan of action.


QUALIFICATIONS

  • Must perform all essential duties competently
  • Bachelor's degree (B.A.) from four year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience. Two to four years food service management experience in a full service restaurant. Expert knowledge of restaurant management, hospitality, wine, liquors and beer. Prior experience with basic accounting and budgeting.
  • Must have or obtain current food handlers permit in accordance with State and Federal law within 30 days of employment.
  • Must have or obtain the Tips & Sips alcohol service permit in accordance with State and Federal law within 30 days of employment.
  • Must pass UDABC background check and send fingerprints to the DABC to represent Sundance's liquor license.
  • Must possess a valid U.S. Drivers' License in good standing as determined by Sundance's Insurance Company guidelines.
  • Must be 21 years of age or older.
  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Regularly required to stand, walk, use hands, and lift/move up to 20 pounds (occasionally up to 50 pounds

BENEFITS:

  • Employee discounts on dining and resort amenities
  • Training and development opportunities to enhance your skills and career growth
  • Supportive team environment focused on collaboration and personal development
  • Season Pass for you, +1 and dependents

DISCLAIMER

This is a general description of this job. All employees of Sundance Mountain Resort will be required to perform any task that is asked of him/her within legal and ethical parameters and company policy.



Job Posted by ApplicantPro