FT Learning Management System Specialist

4 days ago

Phoenix, United States Cochise College Full time

Salary:

$23.14 - $26.37 Hourly

Location :

Downtown Center - District Wide, AZ

Job Type:

Full-time

Job Number:

2401497

Division:

FT Academics

Opening Date:

06/12/2024

FLSA:

Non-Exempt

Remote Work Eligible:

No

Pay Grade:

NE07

Duration/Parameters:

40 Hours/Week; 12 Months/Year

Position Summary

Position Summary : The Learning Management System (LMS) Specialist is responsible for providing support to faculty, students, and staff using the learning management system; managing the installation and maintenance of LMS software integrations, collaborating with team members on training content development efforts, and assisting with other department projects as needed.

Essential Functions : As defined under the Americans with Disabilities Act, may include any of the following tasks, knowledge, skills, and other characteristics. This list is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and tasks performed by incumbents of this class. Note: Cochise College requires a post offer, pre-employment background screening of all employees. This position is open until filled, with applications reviewed on receipt. The job posting may close at any time.

Marketing Statement Cochise College serves the residents of Cochise County from two campuses and four centers throughout Southern Arizona with panoramic views of five different mountain ranges. The college has been recognized nationally for its cost, return on investment, and high success rate; providing over 90 general and technical education programs leading to a variety of workforce certificates and associate degrees. The college is accredited by the Higher Learning Commission and is a designated Hispanic-Serving Institution (HSI). CHECK OUT COCHISE COLLEGE HERE Duties and Responsibilities

Duties and Responsibilities : Within the scope of college policies and procedures, this position:

Oversees the data integrity, accuracy, and integration stability for the LMS and related systems; researches and resolves LMS and related systems functionality issues, ensures software upgrades are tested and scheduled to minimally impact student learning yet ensure systems are up to date

Creates and maintains written standard operating procedures and video instructions and tutorials for all system users

Provides high quality customer service and technical support to faculty, students and staff; responds to in- person, phone, email, and online inquiries as needed, and develops and presents faculty training in coordination with department staff

Assists in the management of the LMS system, including copying content from previous course shells to new course shells from one semester to the next and merging duplicate user accounts

Assists instructors in the preparation and use of basic system functionality, including attendance, quizzes, grade books, textbook publisher plugins and related LMS tools

Assists students with inquiries regarding the use of the LMS, such as submitting an assignment, Turnitin, quizzes, discussion boards, and lessons

Collaborates with Open LMS, software vendors, and technology services teams to ensure successful LMS interface with other software

Performs other related duties as assigned

General Expectations:

Employees are expected to accomplish assigned duties in an efficient, effective and competent manner and to strive for improvement and excellence in all work performed. Additionally, employees must understand the comprehensive role of the community college and cooperate and work harmoniously with students, faculty and staff, and the public. Employees will follow all college policies, rules, regulations and guidelines as they relate to this position.

Education and Experience; Knowledge, Skills and Abilities

Education and Experience Requirements:

Associate's degree from an institution accredited by an institutional accrediting body of higher learning recognized by the US Department of Education.

Three years related experience

An equivalent combination of education and/or experience from which comparable knowledge, skills, and abilities have been achieved may be considered.

Preferred Qualifications:

Prior LMS administration experience

Knowledge, Skills, and Abilities:

Knowledge of and ability to follow college policies and procedures

Knowledge of research-based adult learning principles and content area applications

Knowledge of current technologies and word processing, database, presentation, and spreadsheet software, specifically Google Apps applications

Knowledge of LMS back-end configuration and maintenance support Skill in using and troubleshooting online technologies

Skill in using specialized software for web conferencing, online tutoring, and course management, such as Panopto, Respondus, and Turnitin

Skill in utilizing customer service techniques when responding to requests and/or complaints Skill in writing instructions and training materials

Skill in utilizing HTML, CSS, and/or other coding languages for advanced customizations in LMS content and utilization reporting

Ability to communicate effectively, verbally and in writing, and to relate to others in a professional, helpful manner

Ability to relate to a diverse population and to maintain composure when faced with difficult situations

Ability to organize, prioritize, and follow multiple tasks through to completion with attention to detail

Ability to work independently while contributing to team environment

Ability to effectively identify and resolve problems and to maintain strict confidentiality related to sensitive information

Ability to analyze problems, identify solutions, and take appropriate action to resolve problems using independent judgment and decision-making processes

Ability to establish and maintain effective working relationships with other department staff, faculty, students and the public

Work Environment & Physical Requirements

Work Environment:

Work is primarily performed under limited supervision in an office setting with appropriate climate control. Travel, early morning, evening, and weekend work may be required.

Physical Requirements:

Essential functions of this position require: lifting, manual dexterity, ability to communicate.

Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body; involves sitting majority of time; walking and standing are required only occasionally, and all other sedentary criteria are met

Mental Application: Utilizes memory for details, verbal instructions, emotional stability, critical thinking, adaptability and creative problem-solving skills are important

Reports To:

Learning Management System Manager

Cochise College is committed to providing a as part of total compensation for our benefit eligible employees. #J-18808-Ljbffr

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