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Lead CSR

3 months ago

Tinley Park, United States Illinois Holocaust Museum & Education Center Full time

Job Description:

Location:

Tinley Park, Illinois

CoWorx Staffing Services is hiring Lead Customer Service Representatives in the Tinley Park, IL area

As a Lead you will be responsible for ensuring superior service delivery to customers by directly supervising the daily operational activities of a team of customer service specialists. You will lead and coach all teams in a manner that assures quality customer interaction, builds and retains customer relationships and is committed to the timely delivery of company products and services.

Responsibilities:

• Directly organize and supervise day-to-day operations and activities of a customer service team in order to achieve key performance goals

• Support the building and developing of an effective and high-performance team

• Maintain daily and weekly statistics for individual direct reports

• Analyze department results

• Troubleshoot operational problems

• Complete team reports as required

• Identify and analyze escalated problems and provides guidance to direct reports for resolution

• Serve as point of escalation for transactions requiring advance expertise or discernment in order to resolve complex customer issues and ensure timely follow up and customer satisfaction

Desired Background/Skills:

• 4 years of experience in a customer service role troubleshooting and handling complex transactions with 1-year team lead experience

• Experience with Microsoft Office (Word, Excel, & Outlook)

• Experience in a call center environment

• Bilingual English/Spanish is a plus

• Strong customer service skills and the ability to satisfactorily resolve issues

• Solid ability to multitask with exceptional organizational skills

• Ability to thrive under pressure while delivering solutions that exceed customer expectations

Other Information:

Working at CoWorx means you are eligible to receive:

• Health, Dental, and Vision coverage

• 401(k)

• Disability and Life Insurance

• Critical Illness with Cancer Benefits

• Behavioral Health

• Accidental Insurance

• And more

Plus, working at CoWorx always means weekly on-time pay checks, employee referral program, raffles, contests, awards, a top-notch safety team dedicated to your well-being, and experienced team members here to support you on your employment journey.

Don’t miss out on this exciting opportunity to join a hard-working, supportive team – apply with us today to get started

#IL2103

#ZIP

Interested candidates please reference job code

226710

when responding to this ad.

Location:

Tinley Park, Illinois

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