Patient Financial Counselor

5 days ago

Columbus, United States Trinity Health Full time
Employment Type:
Full timeShift:
Day Shift

Description:

Why Mount Carmel?

With five hospitals, over 60 free-standing outpatient clinics, a college of nursing, a Medicare Advantage plan, and extensive outreach and community wellness programs, Mount Carmel Health System serves more than a million patients in central Ohio each year, and we've been a pillar of this community for more than 130 years. As a proud member of Trinity Health, one of the nation's largest Catholic healthcare delivery systems, our network of caring spans 22 states, 94 hospitals, and 133,000 colleagues nationwide.

We know that exceptional patient care starts with taking care of our colleagues, so we invest in great people and all that we ask in return is that you come to work ready to make a difference and do the right thing.

What we offer:
  • Competitive compensation and benefits packages including medical, dental, and vision coverage
  • Retirement savings account with employer match starting on day one
  • Generous paid time off programs
  • Employee recognition incentive program
  • Tuition/professional development reimbursement
  • Relocation assistance (geographic restrictions apply)
  • Discounted tuition and enrollment opportunities' at the Mount Carmel College of Nursing
Why Columbus?

The nation's 14th largest city, Columbus, Ohio is one of the fastest growing major metropolitan areas in the Midwest - ranked #1 for population growth, #1 for job growth, #1 for wage growth, and #1 real estate market. And with a vibrant blend of professional sports, world-class attractions, creative cuisines, and a flourishing music and arts scene, you'll never be found wanting for entertainment and experiences to call your own in Columbus. Learn more at www.experiencecolumbus.com

About the job:

The Patient Financial Counselor acts as a financial advocate for the patient and as liaison between the office, Revenue Site Operations (RSO) and Patient Financial Services (PFS). Under limited supervision, determines liability on patient accounts and works with patients or their representatives to provide financial assistance or secure payment. Reviews explanation of benefits and denials to assist in third party collections when possible. Assists in training and workflows with the reception team to meet and exceed the established goals of increased collections with greater patient satisfaction. Assists in obtaining coordination of benefits information and medical necessity documentation. Regularly follows up with patients, office staff and RSO. Explores financial assistance options including Access One, payment plans, as well as assisting in reaching out to the appropriate departments for Medicaid and financial relief programs available through the organization. Works closely with providers and staff to obtain all necessary information for claim corrections

Minimum Qualification:
  • High school diploma or equivalent education and experience. Medical billing or medical billing training preferred.
  • At least two (2) years of front desk experience required; Epic experience preferred.
  • Knowledge of medical terminology to perform responsibilities.
  • Understanding of basic billing and coding. Ability to read an explanation of benefits.


Our Commitment to Diversity and Inclusion

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

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