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Operations Specialist
2 months ago
Note: APA operates on a 37.5-hour work week with one hour lunch breaks each day. APA sets salaries based on several considerations, including years of relevant experience, level of education, and previous staff and/or governance experience at APA.The American Psychological Association (APA), a leading scholarly and professional society based in Washington DC, with a large publishing program of journals, books, videos, and online solutions for scholars and students, is looking to appoint an Operations Specialist for its books fulfillment publishing organization. The Operations Specialist will manage and execute day-to-day functions/tasks to support fulfillment of the books' publication program, in collaboration with internal and external business partners to support the business process management and implementing best practices to APA's business.Education and Experience Required:Bachelor's degree with 1 year of working experience in publishingMinimum of 2 years of experience working with book programs or a minimum of 5 years of working within a book publishing environmentAbility to think strategically while balancing and prioritizing competing tactical requirementsKnowledge of and experience with book fulfillment systems and processes, or transferrable skills from experience with another customer/product fulfillment system and process.Ability to establish relationships and facilitate collaboration and communication with internal and external partners and colleaguesExperience in customer service and with printers and book resellers, such as Amazon, preferredDemonstrated ability to provide high level of service, creativity, and work ethic with attention to detailExperience contributing to process improvement projects, data entry, and initiativesDemonstrated interpersonal skills and organizational skillsComputer Skills (including level of expertise):Experience with Microsoft Office Excel - intermediate level of expertise requiredExperience with a Title Management System, preferably Firebrand - intermediary level of expertise preferredExperience with project management methodology and software tools - intermediary level of expertise preferredResponsibilities:Track and measure service levels of internal and external business partners, with a solution-oriented mindset, relying on ability to investigate issues autonomously, but escalate when necessary (e.g. tracking/canceling Amazon fulfillment orders as needed).Confidently perform routine data entry, management, and analysis to support book fulfillment operations, as well as strategic initiatives (e.g. updating all Books systems across the program for accurate data; interfacing with Amazon's Vendor Central).Extract and manipulate data from various reporting environments to deliver agreed upon reports (e.g. stock availability, reporting on monthly fulfillment processes).Manage inventory receivers, monitor stock availability and provide timely and accurate information to all APA Books stakeholders as well as external APA Books customers.Manage and process all consignment orders from order entry to fulfillment to shipment and maintain a favorable working relationship with all distribution partners. Process monthly consignment sales.Provide management support by identifying trends and contributing to the development of strategies to assist in decision making process (e.g. Print on Demand, Short Runs).Update and maintain publication data in Business Central for all titlesUphold relationship with various supply-chain partners via effective execution of day-to-day operations, as well as timely response and effective solutioning of requests/concerns.Work closely with internal IT groups to create/manage operational and/or project work in ticketing system (Jira) as they relate to book fulfillment.Manage day to day operational work within Vendor Central for Amazon, ensure orders are processed without error and maintain a favorable working relationship with this select business partner. Manage and resolve all Amazon shortage claim disputes and pricing discrepancies and monitor chargebacks and compliance issues.Work within Business Central to manage EDI processing for all book orders. Resolve EDI related issues within BC to ensure the continuous processing of orders.Manage book orders and resolve all errors with order processing within Business Central.Work closely with internal Service Center to manage customer-oriented issues/solutions.Oversee sales order data in Business Central and collaborate with internal teams (finance, service center, ITS) in order to maintain data integrity and resolve invoicing issues.Work with books warehouse to resolve errors and ensure all returns are processed in a timely and accurate manner. Work with external customers and the Finance team to issue credit memos and resolve invoicing errors caused by returned items.About APA:The American Psychological Association (APA) represents 146,000 psychologists, students, and affiliates, primarily in the U.S. and Canada but also in other countries around the world. APA is a scientific and professional organization with about 500 employees and is categorized as a 501(c)(3) along with its 501(c)(6) companion organization, APA Services, Inc.Job Location: Remote: APA jobs may be considered for remote work eligibility as defined in APA's Flexible Work Policy and are subject to approval. Remote work employees may not work from the following states or U.S. territories: Alaska, California, Colorado, Guam, Hawaii, Iowa, Louisiana, Montana, Nebraska, New York, North Dakota, Ohio, Puerto Rico, Rhode Island, U.S. Virgin Islands, Washington, Wyoming.Application Instructions:Qualified candidates must apply online through APA's applicant system and attach a resume and cover letter specifying your salary expectations. Applications that are submitted without both documents are considered incomplete and will not be reviewed for consideration. Once your application is submitted, you will receive a confirmation email. Please make sure to check your Spam folder if you do not receive an email from us.The American Psychological Association is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, or any other protected categories covered under local law.Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
