Personal Lines Customer Service Representative
4 weeks ago
Benefits: 401(k) 401(k) matching Company parties Competitive salary Health insurance Opportunity for advancement Paid time off The Customer Service Representative at Whorton Insurance Services is responsible for maintaining solid customer relationships by handling customer inquiries and concerns with speed and professionalism through daily interaction with customers, insurance carriers, and fellow employees while conducting specific service and marketing activities. Responsibilities Provide service to existing clients related to updating policies, providing quotes, taking payments, answering questions, and providing documentation. Answer customer calls and correspondence regarding new or existing insurance policies and service all claims. Work with new clients or support a producer in an effort to understand their needs, gather necessary data, research policy options, present options, finalize and bind new coverage, cancel old policies, and negotiate with carriers when necessary. Set appointments and/or client calls or support a producer to review existing policies, review liability limits and exposures, explore other coverage needs, evaluate replacement costs, round out accounts, and bind renewals. Confer with customers to provide detailed information about products and services, quote new business, process renewals and/or cancel accounts, take payments, and provide requested documentation. Resolve product or service issues by clarifying the customer's concern, determining the cause of the issue, selecting and explaining the best solution to solve the issue, expediting correction or adjustment, and following up to ensure resolution. Review audits or policies; verify accuracy and facilitate corrections, as needed, between client and carrier. Maintain records of customer interactions and transactions, recording details of inquiries, comments, and actions taken in the agency management system (AMS360). Collaborate with team members, mentor staff, provide expertise and answer questions, and participate in formal and informal meetings as needed. Qualifications Hold the insurance license required by your state and have a minimum of two years of commercial lines insurance account management experience as well as a Bachelor’s Degree or comparable work experience. Demonstrate strong knowledge of insurance products and usages, rating procedures, underwriting procedures, coverages, and industry operations to effectively manage, maintain, and write assigned clients and prospects. Demonstrate strong customer focus and an excellent phone manner; display strong written and verbal communication skills as well as excellent math and reading skills to perform calculations. Possess a sense of urgency, attention to detail, organization, multi-tasking, and follow-up skills, and the ability to handle difficult situations with customers and solve complex problems without direct supervision. Have excellent time management skills with a personal accountability mindset as well as technology and computer proficiency, including agency management systems, rating tools, and carrier website navigation. #J-18808-Ljbffr
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Customer Service Representative
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Customer Service Representative
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Austin, United States STN Inc Full timeOur Customer Service Representative help the local markets by offering products and services from our various clientele to increase their brand awareness and customer awareness. As a Customer Service Representative, you will be a part of creating and delivering amazing consumer experiences. Whether it's getting answers quickly, consulting on products with...
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Austin, United States Austin Firm Full time $40,000 - $50,000Job DescriptionJob DescriptionOur Customer Service Representative help the local markets by offering products and services from our various clientele to increase their brand awareness and customer awareness. As a Customer Service Representative, you will be a part of creating and delivering amazing consumer experiences. Whether it's getting answers...
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Customer Service Representative
1 month ago
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Customer Service Representative
4 weeks ago
Austin, United States STN, inc. Full time $40,000 - $50,000Job DescriptionJob DescriptionOur Customer Service Representative help the local markets by offering products and services from our various clientele to increase their brand awareness and customer awareness. As a Customer Service Representative, you will be a part of creating and delivering amazing consumer experiences. Whether it's getting answers...
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Customer Service Representative
2 weeks ago
Austin, United States Austin Firm Full time $40,000 - $50,000Job DescriptionJob DescriptionOur Customer Service Representative help the local markets by offering products and services from our various clientele to increase their brand awareness and customer awareness. As a Customer Service Representative, you will be a part of creating and delivering amazing consumer experiences. Whether it's getting answers...
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Customer Service Representative
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Austin, United States Million Air Full time* Austin,TX * Austin, TX, USA * Hourly * Full Time *401K, Medical, Dental, Vision, Personal/Sick/Vacation time* Our motto, "We are Ladies and Gentlemen, serving Ladies and Gentlemen", is evident in every interaction with our customers, co-workers, and team mates. We strive to find the best and brightest talent for each position within our organization,...
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Customer Service Representative
4 weeks ago
Austin, United States STN Inc Full timeOur Customer Service Representative helps the local markets by offering products and services from our various clientele to increase their brand awareness and customer awareness. As a Customer Service Representative, you will be a part of creating and delivering amazing consumer experiences. Whether it's getting answers quickly, consulting on products with...
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Customer Service Representative
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Austin, United States Genuine Parts Company Full timeQualifications Typically requires a high school diploma or GED and zero (0) to three (3) years of related experience or an equivalent combination Reliability, organization, and attention to detail required Strong communication skills including written, verbal, and listening Ability to multi-task and time management skills required Moderate computer skills,...
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Customer Service Representative
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Insurance Customer Service Representative
5 days ago
Austin, Texas, United States Whorton Insurance Services Full timeAbout the RoleWe are seeking a highly skilled and customer-focused Insurance Customer Service Representative to join our team at Whorton Insurance Services. As a key member of our team, you will be responsible for delivering exceptional customer service and support to our clients, ensuring their needs are met and exceeded.Key ResponsibilitiesProvide...
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Customer Service Representative
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Customer Service Representative
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Austin, United States Farmers Insurance Group Full time** Customer Service Representative - Bilingual** 10162 **Job Summary** As a Customer Service Representative with a direct line to our customers, you will be empowered to proactively share knowledge and provide a positive customer experience. Youll help Farmers accomplish our company mission every day. **Youll thrive in this position if you have:** *...
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Customer Service Representative Manager
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Austin, Texas, United States Independent Insurance Agents of Texas (IIAT) Full time**About Us**Rowley Insurance is a small, commercial insurance agency located in North Central Austin for over 70 years. We are seeking a full-time, long-term Customer Service Representative to support our commercial insurance policy sales, account management, and policy renewals.**Key Responsibilities**Manage existing policy renewals and assist customers...
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Customer Service Representative
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Austin, Texas, United States Domino's Franchise Full timeJob DescriptionJob Title: Customer Service RepresentativeJob Summary:We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Domino's Franchise. As a Customer Service Representative, you will be responsible for providing exceptional customer service, handling customer inquiries, and resolving issues in a...
