Customer Service Representative

4 weeks ago

Austin, United States Farmers Insurance Group Full time

** Customer Service Representative - Bilingual**

10162 **Job Summary**

As a Customer Service Representative with a direct line to our customers, you will be empowered to proactively share knowledge and provide a positive customer experience. Youll help Farmers accomplish our company mission every day.

**Youll thrive in this position if you have:**

* Excellent customer focus with an understanding of how to adapt to each customer while focusing on the outcome to solve their problems efficiently with low customer effort. This role is not scripted, and is has a consultative approach to help the customer.

* The ability to multi-task, working proficiently while conversing on the phone, searching information, reading, typing, and quickly picking up new technology.

* A preference to working in an ever-changing, fast-paced, contact center environment where you can effectively manage time and exhibit reliability and dependability in attendance.

* Emotional resiliency to manage feelings and find positive aspects in most situations.

**Heres what you will accomplish as a member of our team:**

* Build effective communication skills to deliver insurance and eligibility information, solutions and initiatives that provide a positive customer experience to internal and external customers.

* Hold expert knowledge of company products, services and strategies across multiple lines of insurance.

* Use technology and learning resources to deliver efficient problem resolution.

* Proactively share knowledge to reduce customer effort.

**Experience & Education**

Education - High School diploma or equivalent. Four year college degree preferred. Completion of required additional training.

Experience - Minimum 1-3 years providing consultative service support in a complex environment.

Intermediate computer skills including: Microsoft Office (Word, Excel and Outlook), and the ability to learn and navigate multiple technology platforms while interacting with customers.

We will help you through our virtual paid training This position will require a Personal Lines or Property and Casualty license. You must pass a licensing exam within a designated number of attempts and have the ability to become licensed in all applicable states. Farmers Insurance will provide the study and training environment to assist you with the licensing exam.

**Position Location:**

Remote at this time

**Work Schedule:**

Our first priority is to our customers so we work non-traditional work weeks to match those needs. Training schedules are typically Monday-Friday 8:30am-5:00pm. Hours of operation are Monday-Friday 7 a.m. to 11 p.m. and Saturday-Sunday 8 a.m. to 8 p.m. Need to be flexible with hours.

**Benefits:**

Medical & Prescription Insurance

Dental Insurance

Vision Insurance

401(k)

Regular work-from-home options maybe become available in the future

Wellness Programs

Tuition Assistance

Paid Time Off

Causal work environment

Community involvement

Paid parental leave

Access to networking and support through our Employee Resource Groups

Farmers is an equal opportunity employer, committed to the strength of a diverse workforce.

**Special Skill Requirement**

Critical Thinking Advanced conflict resolution skills Consistently meeting or exceeding performance measurement goals Must be fluent in English and in the approved language(s), particularly in the areas of speaking, reading, and writing. Must successfully pass a third party testing process as determined by Farmers and meet the minimum proficiency standard for the approved language(s) based on the established testing guidelines. **Physical Actions**

Besides some sedentary work, job duties require some or all of the following physical activities: Standing, carrying/lifting up to 10 pounds, seeing and hearing, walking, reaching, pushing and pulling, and speaking, reading, and writing. **Physical Environment**

Required job duties are normally performed in a climate- controlled office environment.

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