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Client Service Manager
3 months ago
Description
Work with senior members of the firm to advance company goals by developing long lasting client relationships, expanding existing business, and securing new opportunities.
ESSENTIAL FUNCTIONS
Collaborate with company leadership to develop and execute strategic plans for business development and to build strategic relationships with key clients, agencies, and partners
Track and report key market information, facilitate internal strategy meetings, and develop formal client strategies and plans; solicit qualified bid and proposal opportunities based on a focused and targeted plan
Maintain a clear understanding of the financial needs of each division and focus marketing efforts accordingly
Evaluate the work program of clients and potential new clients to identify opportunities for all divisions of BCC
Maintain and nurture client relations by scheduling meaningful, friendly touch points that have a clear purpose, occur with an appropriate frequency, and comply with applicable ethical guidelines; track and report client visitations as appropriate
Assume a senior leadership role to assist Division Managers in qualification, proposal, and presentation activities; motivate and train others in major project pursuit
Represent BCC Engineering, LLC. as a brand ambassador to external entities including clients, agency officials, and the public
Lead Monday marketing meetings; present new opportunities and discuss pursuit strategies
Initiate and maintain extensive contacts with key engineers and officials of other organizations and government entities; develop teaming strategies to maximize probability of success and to develop reciprocal relationships with other firms
Promote business development activities throughout the company, underscoring the importance of accurate CRM tracking, Project Fact Sheets, and resume updates
Assist in the tracking and forecast of current and future business to establish and meet budget, revenue, profitability, and backlog goals
Assist in preparation of fee proposals and negotiations with clients; negotiate and review contracts on behalf of the firm as necessary
Participate ethically in client entertainment activities, as required
Other marketing duties include providing timely resume updates, project write-ups, proposal support, creating social media content, and participating in marketing initiatives as required
In conjunction with Controller and leadership, conduct financial and contract review of prospective projects and regional business activities to ensure adherence to financial and risk objectives of the business including production reporting and analysis
COMPETENCIES
Able to understand and communicate technical requirements at a high level as well as manage the customer experience to ensure successful delivery of projects
Significant understanding of the political innerworkings of the client as well as agencies’ policies.
Capable of adjusting behaviors when interacting with others; exhibits positive influencing abilities to persuade and create buy-in
Superior communication skills with an ability to communicate with non-technical staff and partners, as well as the ability to adequately communicate technical concepts to others and build meaningful and lasting relationships
Demonstrated business acumen
Attentive to other’s views and concerns; is patient and takes personal action to improve situations
Recognizes personal strengths and weaknesses and is mindful of personal impact on others and the organization
Demonstrated ability to meet client’s needs and maintain client satisfaction
#LI-Hybrid
Requirements
EDUCATION AND EXPERIENCE
Bachelor’s degree in a related field
Required experience with FDOT Districts 1 and 7
15 years' experience performing and/or selling offered services
Possess significant knowledge of, and a well-established network, in the industry
Significant understanding of engineering, construction management and related services and a substantial knowledge of associated negotiations and contracts
Ultimately possess extensive knowledge of the company’s strategy, philosophy, and policies
Demonstrated success in business development and client service
PREFERRED EDUCATION AND EXPERIENCE
Master’s degree in Civil, Transportation Engineering, Urban/Transportation Planning
Florida PE License, or ability to obtain within 6 months
Active participation in relevant Engineering Societies
The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.
BCC Engineering and its affiliated companies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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