Retention Specialist
1 month ago
Job Description
Job Description
The Safer Foundation is a social service provider to individuals with arrest and conviction records. Through a full range of services, including case management, educational instruction, and advocacy, we focus on preparing individuals for the world of work by helping them find and keep productive and meaningful employment.
General Summary:
The Retention Specialist is responsible for completing registrations, assessments, individual employment plans, providing appropriate internal and external referrals, delivering employment preparation and retention services to clients that meet the funder's eligibility requirements, to enhance their focus in reaching employment benchmarks of 30, 90, 180, and 365 days. Retention Specialists maintain client engagement once enrolled to ensure clients remain engaged and facilitate groups centered on pre-employment groups. They provide services appropriate to the client's service. Support Employment Pathway requires troubleshooting, critical thinking, and problem-solving for clients whose overall assessment for employment is vulnerable to high risk for employment, recidivism, low-skilled, and have little to no work history. Job Ready Transitional Employment Pathway and Job Ready Permanent Pathway, whose overall assessment for employment is moderate to thriving, require shaping career paths and working to implement those plans with clients who have one year or more of work experience. The Retention Specialist will report to the Employment Retention Manager. The funding for the Retention Specialist comes from the Illinois Department of Human Services and the Department of Family Supportive Services. These required outcomes are determined by the Standard Operating procedures of both funding sources and the Safer Foundation as applicable.
Performance Results Description
The Position is properly performed when all essential duties and responsibilities are executed by following the Safer Values.
Exceeding Expectations, Communication, and Collaboration, Integrity, and Evidence-Based Innovation.
Essential Duties and Responsibilities:
Stakeholder Interface and Service:
Conduct contacts, registrations, and assess clients' needs and barriers to employment.
Identify client's suitability and eligibility for services and convey results to the client.
Execute the processes of the (ASCEND) Model as prescribed assessing readiness for employment utilizing Motivational Interviewing.
Facilitate pre-employment peer groups that support job search activities for clients seeking as well as retention activities for clients employed with a view to advancement.
Maintain client engagement following a job start through a variety of means: phone calls, text, email, teams, accession, or social media.
Work one-on-one with clients to address issues that arise during the program that threaten employability and refer to appropriate services as needed.
Complete special projects along with routine expectations when required.
Stakeholder Outreach and Recruitment:
Represent Safer at outreach events.
Tracking, Document, and Reporting:
Maintain ongoing audit-ready case files.
Maintain relevant and timely data entry in Salesforce (Birdseye) and ECM database systems daily and/or reports as needed.
Required Knowledge, Skills, and Abilities:
Must be able to write and communicate clearly and effectively present information in individual, small, and large group settings.
Knowledge of the employment barriers people with criminal records face.
Practical and critical thinking skills for servicing challenging and/or resistant clients.
Proficiency in Word, Excel, and PowerPoint.
Education and Experience:
Bachelor's degree in a related discipline or a minimum of 2 years of experience is preferred.
Safer Foundation is a drug-free workplace.
Equal Opportunity Employer/Affirmative Action/Minorities/Females/Veterans
www.saferfoundation.org
No Phone Calls Please
#J-18808-Ljbffr
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