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Director of Operations

3 months ago

Naples, United States Mainsail Lodging & Development Full time

We’re looking for enthusiastic, fun, and energetic people who take the work seriously, but not themselves. Let’s see if we’re a fit. We hope so. Job Summary:

Director of Operations will be responsible for direct supervision of the Housekeeping, Front Office, Loss Prevention, Food & Beverage, and Engineering departments to include front / back of house, public areas and linen/laundry in accordance to Mainsail Lodging & Development operating procedures. **Please note, Mainsail Lodging & Development is a drug-free workplace. Pre-employment screening, to include a background check and drug screen, is required for all candidates offered a position.

Essential Functions

Maintain compliance with Mainsail Lodging & Development company core values. Maintain regular attendance in compliance with Mainsail Lodging & Development’s policy, as required by scheduling which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming which includes wearing proper professional attire and nametag. Comply with Mainsail Lodging & Development’s standards and regulations to encourage safe and efficient hotel operations. Implement strategy for future opportunities to increase revenue and grow profit. Oversee the successful execution of team member schedules according to the business forecast, payroll budget guidelines and productivity requirements. Submit completed schedules to the General Manager when required. Oversee key control system for the housekeeping and Engineering department. Handle overall supervision of daily experience for V.I.P.’s. Ensure lobby, guest hallways, back of house and housekeeping areas are cleaned and well organized. Maintain standards regarding purchase orders, vouchering of invoices and checkbook accounting according to Mainsail Lodging & Development standards. Maintain required pars of all housekeeping supplies by ordering all needed supplies and amenities on a monthly/ quarterly basis. Ensure that quarterly inventories (Housekeeping, Front Office, and F&B) are completed on a timely basis. Ensure food is handled safely and teams are trained in food safety Ensure guest privacy and security by correctly following hotel procedures. Ensure guest room and public space Preventive Maintenance process are in place Participate in required M.O.D. (Manager on Duty) coverage as scheduled. Mentor, motivate, coach, counsel and discipline all Personnel according to Mainsail Lodging & Development procedures. Ensure all departments are submitting work orders to Maintenance Department according to procedures. Respond to all guest requests, situations, complaints and incidents presented in an attentive, courteous and efficient manner. Maintain a professional working relationship and promote open lines of communication with other managers, team members, and ownership representatives. Respond to emergency situations using information contained in Material Safety Data Sheets. Keep MSDS sheets current and easily available. Ensure all end of month reporting requirements are met. Review all operational staff’s worked hours for payroll compilation and submit to accounting on a timely basis. Work closely with accounting on all operational finance needs. Oversee all aspects of the guest services computer system, including software maintenance, report generation and analysis and simple programming. Ensure the proper use of radio etiquette within the departments. Be aware of all rate, packages and promotions currently underway. Perform other duties as requested by hotel General Manager. Hotel Performance

Ensure successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and investors. Qualification Standards

Education & Experience

4-year Bachelor’s degree preferred Minimum of 5 years in a hospitality executive committee leadership role preferred Excellent customer service skills Excellent communication skills, both verbal and written Superior diplomacy skills Ability to effectively present information to individuals or groups Proficient with Microsoft Office programs a must, Marriott systems a plus Physical Demands

Ability to sit or stand for extended periods of time Ability to communicate clearly Corrected vision to normal range Ability to drive/transport self and others Ability to travel on occasion for meetings Long hours required during heavy occupancy Mental Demands

Make sound judgments quickly Work on multiple tasks, making appropriate progress towards deadlines Able to work independently, take direction and provide direction to others Manage differing personalities within the office, the hotel and the community Maintain the highest degree of confidentiality Ability to work effectively in stressful, high pressure situations Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying and solving problems as necessary

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