Customer Service Specialist

2 months ago

Park Ridge, United States Koch Foods Full time

**Customer Service Specialist**

**Complex HR Manager Job Summary:**

Our growing business is looking for a skilled Customer Service Specialist to join our team. We need an enthusiastic individual who can listen to customer service issues and then offer innovative solutions to each problem. The successful candidate for this role will have a strong command of the company's customer service policies, and be well-trained in product knowledge.

**Primary Duties & Responsibilities:**

* Answer incoming customer calls regarding billing issues, product problems, service questions and general client concerns

* Maintain high level of professionalism with clients, working to establish a positive rapport with every caller

* Update customer information

* Work with the management to stay updated on product knowledge, and company policies

* Impact the company's bottom line by problem solving, and turning frustrated clients into repeat customers

**Job Requirements:**

* High School Diploma/GED, Associate Degree in business related field preferred

* 2+ years Customer Service experience in fast paced environment

* Food industry experience preferred

* Ability to remain professional and courteous with customers at all times

* Excellent verbal and written communication skills

* Experience and knowledge of Excel and Microsoft Word

* Ability to manage multiple projects at one time and meet deadlines

* Possess an outgoing positive attitude

* Team player with strong work ethic

**Physical/Environmental Factors:**

*Typical office environment:*

* Use of computer, telephone and other office equipment

* May encounter frequent interruptions throughout the work day

* Regularly required to sit, talk, and listen

* Repetitive hand motions, and occasional standing, walking, reaching, and lifting up to 20 lbs

**Other:**

*This job description in no way states or implies that these are the only duties to be performed by an employee occupying this position. Employees may be required to perform other related duties as assigned, to ensure workload coverage. This job description does NOT constitute an employment agreement between the employer and employee, and is subject to change by the employer as the organizational needs and requirements of the job change.* *Koch Foods participates in the E-Verify system and uses all tools made available by the federal government to confirm the employment eligibility of all employees. All applicants are required to provide documentation proving their employment eligibility, and all offers of employment are contingent upon successful completion of the E-Verify process. U.S. law requires companies to employ only individuals who may legally work in the United States either U.S. citizens, or foreign citizens who have the necessary authorization.

Koch Foods is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.*

City ** Park Ridge**

Location ** Park Ridge Corporate Office**

Schedule Type ** full-time**

Shift ** 1st**