Guest Service Representative

6 months ago

Plant City, United States Hampton Inn Plant City Full time

As a family-owned business built on genuine relationships, the character and quality of our staff is integral to delivering the culture of service our clients expect. Members of our team serve each other, our partners, and their community with kindness and respect, while inspiring successful returns for everyone. The diverse and intimate size of Naples Hotel Group encourages each associate's voice to be heard, fostering a dynamic environment of communal creativity that's rife with opportunities for advancement.

As a Guest Service Representative, you will play a pivotal role in ensuring guest satisfaction from check in, to check out through attentive, personalized service for each guest. You will be focused on optimizing each guest's experience by living out our company purpose of "hospitality from our family to yours".

Benefits for full-time associates

  • 2 weeks of vacation pay your first year
  • 4 sick days/year
  • 2 hours paid volunteer time/month
  • Holiday pay
  • Medical, dental, and vision insurance plan options
  • Short term disability, long term disability, and life insurance plan options
  • 401k retirement plan
  • Discounts on hotel rooms worldwide
  • Direct deposit payroll
Responsibilities
  • Perform the functions of the front desk including processing all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
  • Set wake up calls in an efficient, warm and friendly manner.
  • Answer all incoming phones in three or less rings.
  • Create, confirm, and make changes to reservations for guests.
  • Review account and charges and payment information with guests during the checkout process.
  • Answer inquiries pertaining to hotel amenities and facilities
  • Serve as a local area expert offering recommendations or information on local shopping, dining, entertainment, and travel directions.
  • Log and resolve all guest comments or complaints to ensure all guests leave our hotels 100% satisfied.
  • Complete all required tasks and reports on the shift checklist.
  • Maintain the shift pass on log accurately to ensure proper communication between shifts is maintained.
  • Complete and log call-backs to guests who have checked in to ensure satisfaction with the room.
  • Creates works orders for maintenance using our work order tracking system.
  • Maintain the cleanliness and organization of the hotel lobby and front desk area.
  • Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
  • Greet each guest that you encounter during your shift with a friendly smile.
  • Ensures uniform and personal appearance are clean and professional.
  • Follow hotel procedures for reporting and turning in lost and found articles.
  • Coordinate with other departments as necessary to resolve service requests or problems.
  • Ensure guest and associate safety by following established security procedures including emergency procedures, key security and protecting guest and company confidential information.
  • Follow all company and safety procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.
Qualifications
  • Minimum of 1 year of experience in customer service.
  • Excellent verbal and written communication skills.
  • Must have proficient computer and keyboard skills.
  • Ability to multi-task, frequently switching between or simultaneously performing functions of the front desk in order to meet the needs of our guests.
  • Must be able to stand for an extended period of time as 90-100% of the shift is standing.
  • Make decisions based on your own judgment and company policy.
  • Follow instructions without close supervision.
  • Occasional carrying and lifting of items up to 15 pounds.
  • Ability to work a flexible schedule to include weekends and holidays.

*Employment is conditional on candidate's successful completion of pre-hire drug and background screening*

Naples Hotel Group is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

  • Guest Services Representative

    7 months ago

    Rapid City, United States Rapid City Best Western Ramkota Hotel Full time

    Job Summary: We are looking for an attentive, engaging, and service-oriented Guest Service Representative to join our team. Guest Service Representatives are often the first in-person contact for hotel guests and support guests' realized and unrealized needs throughout the hospitality experience. The primary responsibility of a Guest Service Representative...

  • Guest Services Shuttle Driver

    2 days ago

    Panama City Beach, Florida, United States Guest Services Full time

    Job SummaryThe Resort Commuter Vehicle Operator will transport guests and their luggage from designated parking areas to resort amenities, ensuring a safe and enjoyable experience for all passengers.Responsibilities:Operate a vehicle over specified routes or to specified destinations, following established time schedules and adhering to traffic regulations...

  • Guest Services Representative

    4 weeks ago

    Kansas City, United States ASM Global Full time

    Job Summary: Guest Services Representatives are responsible for delivering best-in-class service to ensure an exceptional guest experience for all internal and external guests of T-Mobile Center. Guest Services Representatives address questions, needs and resolve concerns on behalf of the venue for all guests, in an energetic, engaging expert, professional...

  • Guest Service Representative

    3 days ago

    Park City, Utah, United States Westgate Resorts Full time

    Unlock Your Potential in the Heart of Park CityAbout Westgate Resorts:We are a world leader in the timeshare and hospitality industry, offering a diverse range of vacation experiences across the United States. Our award-winning Westgate Park City Resort & Spa is situated in the heart of the Canyons Village base at Park City Mountain, providing a dynamic and...

  • Guest Services Specialist

    2 months ago

    Plant City, United States BayCare Health System Full time

    **Join the team that is revolutionizing health care BayCare Health System** Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 team members, we promote a forward-thinking philosophy thats built on a foundation of...

  • Guest Services Specialist

    2 months ago

    Plant City, United States BayCare Health System Full time

    Join the team that is revolutionizing health care - BayCare Health SystemOur network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 team members, we promote a forward-thinking philosophy that's built on a foundation of trust,...

  • Customer Service Representative

    1 week ago

    Orange City, Florida, United States Guest Services Full time

    About the RoleWe are seeking a skilled and enthusiastic Retail Sales Professional to join our team at Guest Services. As a Retail Sales Professional, you will be responsible for delivering exceptional customer experiences while maintaining a high level of sales performance.The ideal candidate will have excellent communication skills, a strong work ethic, and...

  • Guest Services Director

    2 days ago

    Plant City, Florida, United States Hampton Inn Plant City Full time

    Job SummaryWe are seeking a Guest Services Director to join our team at Hampton Inn Plant City. The successful candidate will be responsible for leading the front office team, providing exceptional customer service, and ensuring the overall quality of service.Salary: $60,000 - $70,000 per yearKey Responsibilities:Lead Front Office Team: Supervise and...

  • Guest Services Representative

    4 months ago

    Ocean City, United States Zealandia Holding Co. Full time

    Job DetailsJob Location Coconut Malorie Resort - Ocean City, MD Position Type Full Time Job Category Hospitality - Hotel Description Latour Hotels and Resorts, Inc, is now hiring for a full-time Guest Service Representative for our Coconut Malorie Resort location in Ocean City, MD! LHR offers an excellent benefits package including medical, dental, vision,...

  • Guest Service Representative

    7 months ago

    Kansas City, United States KMG Hotels Part time

    Join the Hilton team at the Hampton Inn NEKC. Excellent wages and 90 day bonus for qualified reliable candidates. Full or part time positions available.  Great working conditions, Travel discounts at all Hilton Hotels.  Looking for people pleasing team membersJob responsibilities include guest service, reservation processing, cash handling, and answering...

  • Guest Service Representative

    3 days ago

    South Sioux City, Nebraska, United States South Sioux City Marriott Riverfront Full time

    At South Sioux City Marriott Riverfront, we are seeking a highly motivated and customer-focused Guest Service Representative to join our team.This role offers the opportunity to work in a fast-paced environment where you will be responsible for delivering exceptional guest experiences from arrival to departure.Job Summary:We are looking for an individual...

  • Resort Guest Services Representative

    3 weeks ago

    Park City, Utah, United States Westgate Resorts Full time

    Park City Resort & Spa - Join Our Team!We are proud to offer a range of career opportunities at Westgate Park City Resort & Spa. As a Resort Guest Services Representative, you will play a vital role in ensuring that our guests receive the highest level of service and support.Job Description:As a member of our team, you will be responsible for:Welcoming...

  • Guest Service Representative

    5 days ago

    National City, California, United States Spencer Gifts Full time

    About Spencer's: At Spencer's, we pride ourselves on providing an unparalleled customer experience. Our stores offer a wide range of products, from exclusive apparel and accessories to unique gifts and souvenirs.The Position: As a Guest Service Representative, you will be the face of our company, responsible for ensuring that every customer has a positive...

  • Front Desk Guest Services Representative

    2 weeks ago

    Union City, United States Houser Creek Hospitality, LLC Full time

    Job DescriptionJob DescriptionGuest Services Representative (Front Desk) - Night AuditWe are seeking strong-minded, customer service-driven individuals to join our team at the Front Desk. As a front desk agent, you are the first & last point of contact for all guests. You are responsible for welcoming the guests & setting the tone for their stay. As well as,...

  • Hotel Guest Service Representative

    1 month ago

    Salt Lake City, United States NCG Hospitality Full time

    Embark on an exciting journey in the hospitality industry at Salt Lake City Courtyard by Marriott, now hiring a Hotel Guest Service Representative! ** Starting wage for this position is $16.00 per hour but final wage will be based on experience**Must be available for a mixture of 7am-3pm and 3pm-11pm shifts Must have a minimum of 1 year of hotel front desk...

  • Front Desk

    3 months ago

    Salt Lake City, United States Hampton Inn Cottonwood Heights Full time

    Hampton Inn Cottonwood Heights in Holladay, UT is looking to hire a part-time Front Desk - Guest Service Representative. Are you a people person? Would you like an entry-level position in the hospitality industry that offers great job security? If so, please read on! This hospitality position earns a competitive hourly wage of $13 - $15/hour. We provide...

  • Guest Service Representative

    3 weeks ago

    Kansas City, Missouri, United States KMG Hotels Full time

    Job DescriptionJob Title: Guest Service AgentJob Summary: We are seeking a highly motivated and customer-focused Guest Service Agent to join our team at SpringHill Suites by Marriott at World's of Fun. As a Guest Service Agent, you will be responsible for providing exceptional service to our guests, ensuring their stay is comfortable and...

  • Guest Service Representative

    2 months ago

    Park City, United States Marriott International Inc Full time

    Additional InformationSeasonal, December - April, Ski benefit, Marriott hotel discounts Job Number24187250 Job CategoryRooms & Guest Services Operations LocationThe St. Regis Deer Valley, 2300 Deer Valley Drive East, Park City, Utah, United States, 84060VIEW ON MAP ScheduleFull Time Located Remotely?N Position Type Non-Management POSITION SUMMARY Organize,...

  • Guest Service Representative

    5 months ago

    Park City, United States Marriott International Inc Full time

    Job DescriptionPOSITION SUMMARY Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secure payment; verify and adjust billing. Activate and file room keys. Process all guest requests and relay messages. Print contingency lists to have a record of all guests in case of emergency....

  • Guest Service Representative

    3 months ago

    Union City, United States European Wax Center Full time

    European Wax Center - Immediate Guest Experience PositionPut people at ease.Be compassionate while building genuine relationships.Deliver joy.Be authentically you.That is what makes European Wax Center associates unique.We have a high standard of excellence for services, and guest experience. Our goal is to continually develop our teams' skills, helping...