Field Service Engineer, North America

2 weeks ago


Oklahoma City, United States IDEX Full time

Field Service Engineer, North AmericaMicrofluidics International Corporation , Westwood, MAMicrofluidics International Corporation designs, manufactures and distributes patented and proprietary high performance Microfluidizer materials processing and formulation equipment to the biotechnology, pharmaceutical, chemical, cosmetics/personal care, and food industries. Microfluidics applies its 28 years of high pressure processing experience to produce the most uniform and smallest liquid and suspended solid particles available, and has provided manufacturing systems for nanoparticle products for more than 15 years.Job Description:Microfluidics is looking for a self-starter Field Service Technician to deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention, and increases profitability for the company.Responsibilities:Provide service and customer support during field visits or dispatchesTie workflow to scheduleManage all on site installation, repairs, and maintenance tasksDiagnose errors or technical problems and determine proper solutionsProduce timely and detailed service reportsDocument processesFollow all companys policies and protocolsCooperate with technical team and share information across the organizationComprehend customer requirements and make appropriate recommendationsBuild positive relationships with customersWill require FSE to travel 75% nationwideRequirements and skills:3+ years of proven Field Service experienceAbility to troubleshoot, test, repair, and service technical equipmentAbility to read technical drawingsAbility to work flexible days and to adapt to changing work schedulesFamiliarity with mobile/computer tools and applicationsTechnical degree or certification#J-18808-Ljbffr

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