Customer Success Manager
3 weeks ago
Nova Biomedical is looking for a Customer Success Manager based in the Dallas, TX area to join our Field Support team. This position is responsible for the successful transition of new and existing Nova Biomedical customers to their newly purchased Nova Biomedical clinical products. Provides the highest level of support and rolls out the red carpet welcoming new customers to Nova Biomedical customers by creating long-term relationships and providing strategic guidance to help our customers achieve their short and long-term goals. They are responsible for customer-retention and ongoing customer satisfaction by building relationships with decision makers, leaders, and healthcare staff. The Customer Success position also oversees the client implementation process working closely with Project Management and they are the face of Nova post sale and ensures customer satisfaction with all the technical post sale support.
This position is responsible for acting as point-of-contact for customers, advocating for their interests and giving voice to their feedback; act as the Voice of the Customer (VoC). Travel and overnights required.
Responsibilities
Establishes regular onsite and virtual meetings with customers to measure progress, program success, and ensure customer needs are being met.
Interacts and communicates closely with sales and support leadership on the level of customer satisfaction with Nova products and services.
Interfaces frequently with Sales Product Line Manager to help highlight any product development gaps or requirement improvements based on customer feedback.
Understands the customers business objectives and develop a strategic direction for success.
Reviews and assess each customers' progress towards their objectives and offer recommendations based on results and identified gaps.
Proactively handles escalation of product issues to ensure appropriate, timely actions are taken to address customer concerns.
Consistently demonstrates the following attributes when working with customers; Customer 1st Attitude, listens
before Speaking, Extra Effort, Teamwork, and Quality.
Develops strong knowledge of Nova clinical products and how they can be leveraged by the customer to meet their clinical testing needs.
Identifies new sales or support opportunities within each customer site. Communicates these opportunities throughout the organization through appropriate channels.
Manages assigned Foundation Accounts (Smaller) within local region.
Responsible for distribution, tabulation, follow-up and follow through on bi-annual Customer Satisfaction Surveys.
Responsible for establishing and leading onsite Business Review Meetings with accounts
Responsible for establishing and leading weekly or bi-weekly account calls (video) including documentation and distribution of minutes and action items to all appropriate internal and external stakeholders.
Qualifications
A BS in Medical Technology, Nursing, or Respiratory Therapy background is preferred. Other degrees including business will be considered with relevant technical, sales and/or customer experience.
Experience
Position requires a minimum of 3 years demonstrated high quality performance as a Customer Success Manager, Client Relations Manager, or Account Manager within the clinical diagnostics industry or previous related experience focused on customer satisfaction.
Previous healthcare, clinical laboratory knowledge, and/or Point of Care experience is preferred.
Highlights of benefits offered to Nova Biomedical employees include Blue Cross Blue Shield medical plan, tuition reimbursement, matching 401K, and an innovative scholarship program for children of employees. In addition, this role offers a competitive base salary, a company car and a bonus program.
#J-18808-Ljbffr
-
Customer Success Manager
1 month ago
Dallas, United States JobTread Software Full timeJobTread Customer Success Manager (Full time/ On Location in Dallas, Texas) JobTread is actively seeking passionate individuals to join our expanding Customer Success Team in the role of Customer Success Manager. We are in search of candidates who possess previous work experience or expertise in the construction industry and/or construction management...
-
Customer Success Manager
2 weeks ago
Dallas, United States JobTread Software Full timeJobTread Customer Success Manager (Full time/ On Location in Dallas, Texas) JobTread is actively seeking passionate individuals to join our expanding Customer Success Team in the role of Customer Success Manager. We are in search of candidates who possess previous work experience or expertise in the construction industry and/or construction management...
-
Customer Success Manager
2 weeks ago
Dallas, United States Burroughs Full timeDescription Customer Success Manager Position Summary The Customer Success Manager (CSM) works with existing customers to ensure customers realize value from their maintenance and support services and/or subscriptions. They are responsible for the post-sale lifecycle of the customer from onboarding to renewal of the contract and/or subscription. CSMs are...
-
Customer Success Manager
1 month ago
Dallas, United States Burroughs Full timeDescription Customer Success Manager Position Summary The Customer Success Manager (CSM) works with existing customers to ensure customers realize value from their maintenance and support services and/or subscriptions. They are responsible for the post-sale lifecycle of the customer from onboarding to renewal of the contract and/or subscription. CSMs are...
-
Customer Success Manager
3 weeks ago
Dallas, United States RFPIO Inc. Full timeAbout Responsive Responsive (formerly RFPIO) is the global leader in strategic response management software, transforming how organizations share and exchange critical information. The AI-powered Responsive Platform is purpose-built to manage responses at scale, empowering companies across the world to accelerate growth, mitigate risk and improve employee...
-
Customer Success Manager
2 weeks ago
Dallas, United States RFPIO Inc. Full timeAbout Responsive Responsive (formerly RFPIO) is the global leader in strategic response management software, transforming how organizations share and exchange critical information. The AI-powered Responsive Platform is purpose-built to manage responses at scale, empowering companies across the world to accelerate growth, mitigate risk and improve employee...
-
Customer Success Manager
4 weeks ago
Dallas, United States Jobtread Full timeJob Summary JobTread is seeking dedicated individuals to join our growing Customer Success Team as a Customer Success Manager. This position is responsible for building a positive, supportive relationship with our growing client base. Strong Customer Success Managers demonstrate high technical aptitude, are friendly and approachable, and show a willingness...
-
Customer Success Manager
4 weeks ago
Dallas, United States Highway Full timeAbout the Company: Highway is the fastest-growing freight tech provider in North America. We serve the largest freight brokers in the industry, solving one of their biggest pain points: who is really hauling their freight. We answer the question of Carrier Identity, protecting brokers' networks, preventing fraud and increasing transparency. Serving and...
-
Customer Success Manager
1 week ago
Dallas, Texas, United States JobTread Full timeFull Time, On Location | Dallas, TX | Base Salary + BonusJobTread is seeking dedicated individuals to join our growing Customer Success Team as a Customer Success Manager. This position is responsible for building a positive, supportive relationship with our growing client base.Strong Customer Success Managers demonstrate high technical aptitude, are...
-
Customer Success Manager
1 week ago
Dallas, Texas, United States Highway Full timeAbout the Company:Highway is the fastest-growing freight tech provider in North America.We serve the largest freight brokers in the industry, solving one of their biggest pain points: who is really hauling their freight. We answer the question of Carrier Identity, protecting brokers' networks, preventing fraud and increasing transparency. Serving and...
-
Customer Success Manager
2 days ago
Dallas, United States MealSuite Full timeJob DescriptionJob DescriptionMealSuite, an Inc. 5000 Fastest-Growing Company, is a privately owned SaaS organization comprising 140+ team members across the globe, with hub locations in Cambridge, ON, Canada, Dallas, TX, USA, and Ho Chi Minh City, Vietnam. Our suite of end-to-end foodservice technology solutions helps professionals across healthcare and...
-
Customer Success Manager
3 weeks ago
Dallas, United States Cyberbit Full timeCyberbit Range is the world’s leading cyber-security training platform for cyber professionals with clients from Fortune 500, Universities, Governments, and Militaries globally. Sounds intriguing? That’s because it is!Cyberbit Range deploys real-world attacks using reverse-engineered malware onto a virtual corporate network, allowing users to defend...
-
Customer Success Manager
2 months ago
Dallas, United States Cyberbit Full timeCyberbit Range is the world’s leading cyber-security training platform for cyber professionals with clients from Fortune 500, Universities, Governments, and Militaries globally. Sounds intriguing? That’s because it is!Cyberbit Range deploys real-world attacks using reverse-engineered malware onto a virtual corporate network, allowing users to defend...
-
Customer Success Manager
1 week ago
Dallas, Texas, United States Steer Health Full timeSteer Health is revolutionizing the healthcare industry with the widely used AI-powered patient experience and growth solutions. If you're keen on joining us, take a moment to review the details before submitting your application. At Steer Health, we are dedicated to developing cutting-edge consumer engagement experiences, including care communication,...
-
Customer Success Manager
2 months ago
Dallas, United States Wiliot Full timeWiliot was founded by the team that invented one of the technologies at the heart of 5G. Their next vision was to develop an IoT sticker, a computing element that can power itself by harvesting radio frequency energy, bringing connectivity and intelligence to everyday products and packaging, things previously disconnect from the IoT. This revolutionary...
-
Customer Success Manager
3 weeks ago
Dallas, United States Wiliot Full timeWiliot was founded by the team that invented one of the technologies at the heart of 5G. Their next vision was to develop an IoT sticker, a computing element that can power itself by harvesting radio frequency energy, bringing connectivity and intelligence to everyday products and packaging, things previously disconnect from the IoT. This revolutionary...
-
Customer Success Manager
1 month ago
Dallas, United States Highway Full timeAbout the Company:Highway is the fastest-growing freight tech provider in North America. We serve the largest freight brokers in the industry, solving one of their biggest pain points: who is really hauling their freight. We answer the question of Carrier Identity, protecting brokers’ networks, preventing fraud and increasing transparency. Serving and...
-
Customer Success Manager
1 month ago
Dallas, United States Highway Full timeAbout the Company:Highway is the fastest-growing freight tech provider in North America. We serve the largest freight brokers in the industry, solving one of their biggest pain points: who is really hauling their freight. We answer the question of Carrier Identity, protecting brokers’ networks, preventing fraud and increasing transparency. Serving and...
-
Expression of Interest
3 weeks ago
Dallas, United States Marlee (Fingerprint for Success) Full timeJob DescriptionJob DescriptionWe are inviting professionals in high-growth industries who are thinking about their next move or looking for a new opportunity to join our expanding talent pool. The Marlee Talent Pool is a pilot project designed to:Help job seekers get discovered by our partners based on their anticipated hiring needs.Provide optional support...
-
Customer Success Manager
3 days ago
Dallas, United States Riccione Resources, Inc. Full timeBe an AI Champion: Client Success Manager, AI Products, Dallas, TX, Remote or HybridAre you passionate about the potential of AI to revolutionize industries? Do you thrive on building strong relationships and driving success for others? If so, then this is the perfect opportunity for you!We’re searching for a top-tier Client Success Manager to join our...
