Regional Manager 2

The Salvation Army Mission:
The Salvation Army, an international movement, is an evangelical part of the universal Christian
church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is
to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Job Objective:
The Regional Manager 2 is responsible for the overall development, management, operation and
maintenance of the ARC Family Thrift Stores with a focus on creating net revenues in order to
provide resources for the ARC Program.

Essential Functions:
This job description should not be interpreted as all inclusive. It is intended to identify the essential
functions and requirements of the position. Other job-related responsibilities and tasks may be
assigned. Reasonable accommodation may be made to enable individuals with disabilities to
perform the essential job functions.

Administration:
- Develops and implements business, strategic and financial plans to support the increasing of
net revenue.
- Conducts sales and productivity analysis. Forecasts and initiates appropriate action to achieve
strategic and financial goals.
- Provides KPI (Key Performance Indicators) evaluations.

Financial:
- Works with finance department to create and manage all store budgets.
- Is responsible to work with store supervisors and managers to keep income and expense
within budget parameters.
- Review monthly budget reports identifying areas of success or concern.
- Help supervisors and managers make adjustments to spending and scheduling as identified by
reports.
- Oversees purchasing and tracking of GPR (Goods Purchased for Resale)

Personnel:
- Recruit, interview, recommend for hire, trains and supervise Regional Manager 1 and Store
Managers.
- Oversees the recruitment process for store staffing and is proactive in keeping stores
sufficiently staffed.
- Supports and develops supervisors and managers as they provide leadership to the rest of the
store staff.
- Ensures the TSA Policies and Procedures for Human Resources are being followed at all
levels.
- Periodic reviews staffing ratios and payroll accuracy.
- Final approval of payroll information bi-weekly for all store personnel.
- Conduct monthly meetings with store supervisors and managers.
- Support Managers to create and deliver corrective actions ensuring all documentation is
completed according to TSA HR Policies and Procedures.

Store Operations:
- Oversees the forecasting and setting of product acquisition, production and sales goals for
each store.
- Coordinate with Director of Operations/Production Supervisor and/or Expediter needs for
stores and work to ensure prompt scheduled deliveries to all stores.
- Act as level 1 support for the Point of Sales program used in stores. Assess, repair and/or
communicates all POS, Network and Credit Card issues to level 2 POS support.
- Inspect offers of special donations to determine salability prior to acceptance.
- Supports the implementation of operating policy which includes operating hours, banking
procedures, vacation schedule and compliance with store manual and ARC Command
directives.
- Responsible to ensure store inventory, pricing and marking of merchandise for stores is within
outlined parameters.
- Work with the Director of Operations in development and implementation of Product Control
- Procedures preventing shrinkage through theft or spoilage.
- Oversee the maintaining of Safe From Harm Guidelines in store operations.
- Works with leadership team and ARC Command to develop marketing strategies and sales.
- Oversee implementation of marketing in stores.
- Oversees the preparation of incident report documentation assuring all documentation is
accurate and properly filed.
- Complete regular store inspections, providing feedback and training to ensure that branding
standards are meant.

Program:
- Work with ARC Director for Rehabilitative Services in assigning, supervising and training of
beneficiaries to stores to maximize work therapy goals. Work with Store Managers to support
the success of the beneficiaries.

Property & Equipment:
- Oversees property maintenance for stores, coordinating with the Director of Operations and
Maintenance teams.
- Oversees store compliance with all OSHA and Salvation Army safety and security policies and
procedures.
- Works with TSA Leadership to determine opportunities for expansion and contraction of stores.
- Submit all financial, civic, property and legal documents to Administrator for ARC CFB
processing and approval.
- Works with TSA Leadership to complete and submit all necessary documents for lease
renewals.
- All other duties as assigned.

Minimum Qualifications:
The requirements listed below are representative of the minimal education, experience, skills, and/or
abilities required for this position.

Education:
A bachelor's degree in business administration, retail sales or marketing is preferred; 4 years'
experience is staff management and development or combination of education and
experience. Thrift store management experience is preferred.

Certifications:
Valid Driver's License. Able to drive on behalf of The Salvation Army.
Safe From Harm Trainer.

Skills/Abilities:
- Ability to speak, write and understand English in a manner sufficient for effective
communication with leadership and field personnel.
- Must have basic computer skills with a working knowledge of Microsoft Office Suite and be
able to become proficient in other proprietary software programs. Strong Excel skill is
preferred.
- Must be able to problem solve.
- Must have good people development and management skills.

Supervisory Responsibility:
- Oversees the recruiting, interviewing and recommends for hire Store staff.
- Oversees the Training and supervising of the store supervisors and managers.
- Annually provide direct reports with a personnel review.
- Oversees time and attendance for store personnel using the current payroll system. Checks
time logs regularly. Following all current regulations and trainings.
- Reviews payroll and approves for departments/staff assigned.

Physical Requirements:
The physical requirements described here are representative of those that must be met by an
employee to successfully perform the duties of this job. Reasonable accommodation may be made to
enable individuals to perform the essential functions of this job.

While performing the duties of this position, the employee is regularly required to stand; use hands,
handle, or feel; and hear or talk. The employee is frequently required to walk and reach with hands
and arms. The employee is occasionally required to climb or balance; and stoop, kneel or crouch.
The employee must regularly lift and/or move up to 50 pounds. Specific vision abilities required by
this job include close vision, distance vision, and ability to adjust focus.

Travel:
Able and willing to travel to each of the store properties on a regular basis.
Able and willing to attend trainings as assigned by Administrator.

Working Conditions:
The work environment for this position is a store environment with a quiet to moderate noise level.
The environment may be dusty and may experience temperature fluctuations based on weather. May
stand for extended periods. Full-time position; will require some weekend and evening work.

All employees recognize that The Salvation Army is a church and agree that they will do
nothing as an employee of The Salvation Army to undermine its religious mission.

The Salvation Army is an equal opportunity employer. Candidates who are back-to-work, US Veterans, people with disabilities, people who have been impacted by the justice system, and/or people without a college degree are encouraged to apply.

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