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Patient Navigator
3 months ago
Patient Navigator
EM-General-ZSFG
Full Time
79077BR
Job Summary
Project FRIEND Connect is an extension of the now-ended Project FRIEND: First Responder Increased Education and Naloxone Distribution program, which equips first responders with naloxone for community distribution. Project FRIEND Connect aims to offer medication-assisted treatment (MAT) and psychosocial services to individuals with opioid use disorder (OUD) aged 18 or older who are given naloxone by first responders. The Patient Navigator will work closely with the Project FRIEND Connect team to link and retain patients in MAT and outpatient care using contingency management and motivational interviewing. Responsibilities include recruiting project participants, linking patients with treatment clinics, delivering contingency management and motivational interviewing, re-engaging patients, acting as a communication liaison between providers, maintaining relationships with patients, tracking patient data, and completing questionnaires.
Department Description
The Department of Emergency Medicine (DEM) provides emergency medical care to over 150,000 patients annually. The population served is diverse. Project FRIEND Connect team members have experience in providing care management to underserved populations. The team will partner with the Department of Family and Community Medicine to link patients to outpatient treatment.
Required Qualifications
Bachelor's degree in related area and / or equivalent experience / training
Minimum 3 years of related experience
Ability to complete Motivational Interviewing: 3 day Introductory Intensive course within 3 months of date of hire
Solid interpersonal and customer service skills
Ability to work independently in a fast-paced environment
Proficiency with Windows-based software including Microsoft Word, Excel, Outlook
Preferred Qualifications
Knowledge of Patient Rights & Responsibilities, Joint Commission standards, and Centers for Medicare / Medicaid regulations
Proficiency in Spanish and/or Chinese dialect
Experience working with electronic health records
Knowledge of evidence-based treatment for substance use disorders
Proficiency with motivational interviewing
About UCSF
UCSF is dedicated to promoting health worldwide through research, education, and patient care. The campus focuses exclusively on health sciences and is home to leading experts in various health areas.
Pride Values
UCSF values professionalism, respect, integrity, diversity, and excellence. The institution is committed to equity in care delivery and workforce diversity.
Equal Employment Opportunity
UCSF is an Equal Opportunity/Affirmative Action Employer promoting diversity and inclusion.
Organization
Campus
Job Code and Payroll Title
004198 PAT NAVGTR NON-CLIN 3
Job Category
Professional (Non-Clinical), Support Services
Location
Zuckerberg San Francisco General (ZSFG)
Shift
Days
Shift Length
8 Hours
Additional Shift Details
M-F 8:00 am - 5:00 pm (with some variable hours)
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