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Customer Support Analyst

3 months ago

Tallahassee, United States American Unit Full time

Role: Customer Support Analyst

Location: Tallahassee, FL

Job Description:

Responsible for software and hardware support. Provides technical advice, guidance and informal training to customers using hardware and software programs. Troubleshoots and restores routine technical service and equipment problems by analyzing, identifying and diagnosing faults and symptoms using established processes and procedures. Performs root cause analysis and develops checklists for typical problems. Recommends procedures and controls for problem prevention. Maintains knowledge database and call tracking database to enhance quality of problem resolutions. Works in a team setting, sharing information and assisting others with calls.

Skills:

1. One (1) year of work experience in the installation, maintenance and technical support of workstation hardware.

2. Or one (1) years experience providing customer service and technical support with Microsoft Office 365 and Windows 10 or above operating system.

3. Or Technical certifications from workstation training programs such as CompTIA A+, Comp TIA Net+, and MCDST may be substituted for one (1) year of experience.

4. Or a Bachelor or Associate degree in Computer Science, Information Technology or a closely related field from an accredited college or university