Bar Host

3 weeks ago

Seattle, United States Chihuly Garden and Glass Full time

Center Art LLC, managed by the Space Needle LLC, is partnering with Chihuly Studio to operate the Chihuly Garden and Glass Exhibition on the Seattle Center grounds next to the Space Needle.

GENERAL POSITION SUMMARY:

The Host supports Center Art's organization mission, vision and values by exhibiting the following behaviors: excellence, competence, collaboration, innovation, respect, personalization, accountability and ownership.

The Host is responsible for maintaining and controlling an even flow of guests seated in the dining room. Responsible for seat assignment of reservations and walk-ins. Create a memorable experience for guests using excellent guest service skills. Have a clear understanding of job specific standards and meet these expectations on a daily basis.

PRIMARY FUNCTIONS:

  • Promote and role model a positive and professional attitude to all team members and Chihuly Exhibition guests.
  • Provide a warm and welcoming environment. You are the first and last impression.
  • Processes and confirms all incoming reservation requests via phone and e-mail.
  • Maximize reservation and walk-in potential without exceeding standards for number of tables per server.
  • Seat all parties with reservations on time and seat walk-ins no later than quoted wait time.
  • Maintain guest flow of the Bar to avoid over seating service team.
  • Recognize team member strengths and seat at appropriate intervals to maintain service standards.
  • Direct greeters to work in an expeditious fashion.
  • Utilizing reservations software to quickly plan and re-plan seating throughout the meal period.
  • Ensure that special arrangements (cakes, flowers, bottles of wine, VIPs, special billing procedures, etc.) are communicated to the server and MOD.
  • Assign tables for reservations and walk-ins in an efficient manner while maintaining proper seating intervals.
  • Provide greeters with table assignments.
  • Provide excellent guest service at all times, welcome guest when greeters are out of lobby.
  • Never leave the desk unattended while guests are in the Bar, unless relieved by a manager.
  • Thank guests and provide closing comments (thank you for dining with us, have nice day or evening, etc...) to Bar guests and show our guest the exit flow to stand behind the ropes.
  • Plan large parties in accordance with flow of dining room.
  • Communicate with Attractions/Facilities departments regarding use of elevator, maintenance and safety issues.
  • Maintain a professional attitude of cheerfulness, patience, and sincerity with our external and internal guests.
  • Effectively control situations involving angry guests, and provide service recovery that exceeds the guest's expectations.
  • Effectively control situations involving intoxicated guests and execute the proper procedures in handling these guests.
  • Effectively handle encounters with international guests and non-English speaking guests to ensure the same high quality service standards.
  • Perform any other duties deemed necessary by Bar Management
OTHER RESPONSIBILITIES:
  • Maintain the highest standards by adhering to both company and departmental standards.
  • Knowledge of Chihuly Garden and Glass Exhibition policies and procedures.
  • Knowledge of Fire/Safety/Life procedures.
  • Promote a positive and professional attitude to all internal and external guests.
  • Run food to all tables in all sections to assist other servers during "free" time.
EDUCATION, EXPERIENCE AND SKILLS REQUIRED:
  • Excellent communication skills necessary.
  • Requires the ability to organize and prioritize multiple tasks.
  • Ability to consistently perform in a manner that supports both guest satisfaction and teamwork by approaching each task and working relationship with a positive and professional attitude.
  • Must have a valid Washington State Food Handler's Permit.
  • Works well with others.
  • Ability to walk and stand for an entire shift.
  • Typical shift is approximately 8 hours.
Full Time, Hourly Position

Hourly Rate: $17.25 - $17.25 / hour plus tips

Benefits include:
  • Medical, Dental, Vision, Life, Long Term Disability
  • 401k plan, we will match 50% of the first 6% you contribute, equivalent to 3% of your wages
  • Deferred compensation into 401(k) account at company Shareholder discretion. Eligible to begin participating after one year of service with an annual plan entry date of October 1st.
  • Paid Holidays (7 per year)
  • Paid sick leave
  • Vacation pay (3 weeks accrual after one year of service)
  • Tuition reimbursement of 50%, up to $2500 / year
  • New child family leave up to 4 weeks while on approved FLMA and enrolled in company sponsored medical plan
  • 35% discount for many purchases at our Retail and F&B Experiences (Discount not applied towards alcohol or admission ticket purchases)
  • 4 friends and family admission tickets per year.
  • Charitable Contributions / Matching Gift, up to $500 year
  • $50 / month towards orca card or parking

At Chihuly Garden and Glass, we believe in building a vibrant community by connecting people to art in meaningful ways. As an equal opportunity employer, we make all employment decisions without regard to race, color, religion, age, sex, national origin, marital status, sexual orientation, gender identity, the presence of any sensory, physical, or mental disability, military status, political ideology, genetic information, or any other status protected by local, state, or federal law. All Team Members and potential Team Members who apply for an opening will be considered without regard to these factors. We carefully screen applicants based on qualifications such as their training, education, skills, aptitude, experience, and previous work record.

Salary Description

17.25 - 17.25 an hour plus tips

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