Customer Service Associate

2 weeks ago


New York, United States Retrofte Full time

Full Time Temp-to-Perm

About The Company

Founded in 2018 by Ohad Seroya and Aviad Klin, Retrofte is a womenswear collection marked by its bold character, intricate detail, and sparkling embellishments. The New York-based label, which takes its name from a melding of synonyms for vintage and party, channels disco-era after-hours through tastefully provocative, day-and-night silhouettes.

Key Responsibilities

  • Provide exceptional online customer service support in order to maximize online sales and develop a repeat client base.
  • Manage customer cases providing support and information regarding E-Commerce products, stock availability, order inquiries, returns, shipping information and damages via live chat, email and phone.
  • Have an eagerness and willingness to over exceed customer expectations when delivering information.
  • Handle customer feedback/complaints appropriately and according to company policy.
  • Report back to management about critical or consistent feedback related to website functionality, product, or service.

Qualifications

  • Excellent verbal and written communication skills
  • Excellent computer skills and ability to learn new programs quickly
  • Meticulous, attention to detail, and ability to multitask
  • Ability to work in a fast paced environment, meet deadlines and adapt to changing priorities.
  • Must have clear understanding of the Retrofete/SER.O.YA brand and aesthetic
  • Must have a passion for the Fashion Industry and knowledge of current trends
  • Experience with Shopify and Gorgias is a plus but not required
  • Retail experience preferred

Note: the possibility of extension is dependent on work load and business needs.



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